Customer Service Data Entry

Profile

Career highlights include twenty-six plus years of accounting experience working @ Samaritas Non-Profit organization.

Excellent communication and people skills, able to establish immediate trust and confidence. Meticulous mindfulness to details.

Organizational & written skills, strong work ethic and problem solving.

Skills Summary

Able to establish immediate trust and confidence.

Strong work ethic and critical thinking skills.

Always a collaborator and collaborator, outgoing and detailed oriented.

And multi-tasking.

Extensive computer skills with advanced proficiency in

Edge, Word

Excel PowerPoint File explorer Nitro pro Internet,

Teams

calculator & math skills.

Strong Telephone skills.

Software

UKG ‘Backoffice Payroll system.

Citrix

Navision accounting software

Business Central software

Workforce Management (WFM) Payroll system.

Samaritas FC Payment.

Harmony

Neopost check and envelope processing machine

My Mission Statement

Strive to exceed customer and employer expectations by delivering second-to-none service. Maintain customer & employer satisfaction in all initiatives & interactions, always putting the customer, employer first.

OBJECTIVE: I am an energetic person, with a high degree of accuracy and precision, and my experience entails extensive customer service, data entry and accounting skills, with the ability to work independently, while establishing priorities and deadlines; therefore, I am seeking a position within your company, where I can continue to utilize my skills and abilities.

EXPERIENCE:

1999-Present Samaritas Detroit, Mi.

26 yrs. at Samaritas Non-Profit Organization, previously named Lutheran Social Services of Mi.

Accountant (Remote)

(Ending Position)

Independently responsible for opening and closing payroll processing for the entire company, applying all safety rules and regulations, giving expedient Customer Service to Clients, vendors and employees.

Accounting software, with extensive knowledge of UKG Pro including work force management, payroll gateway, timekeeping, processing integration for complex payroll issues with complete data entry skills.

Responsible for Import files, benefit adjustments, PR timecard approvals, employee contributions, print checks, set up and execute the direct deposit to send to the bank and closing payroll, process W-2 within UKG in a timely manner, ensuring employees receive W-2 forms by automated processing in a timely manner, help desk issue

Other duties consist of processing Foster Care, Independent Living, and Refugee Services check run, contact Clients & Foster Parent to assist with questions and communication, Business Central system, support the FC month-end and year-end close processes by performing detailed reconciliation and contributing to complex journal entries, processing Refugee Services monthly reports balancing and sending for payments.

Analyst/Biller, Foster Care support Services, finance (Promoted Position)

Continued responsibility for the single processing of foster Care entries, including, changes to foster parent’s bi-weekly checks; process foster care check run, setting up FC direct deposit, for foster care and Refugee Services check run. Monthly balancing and processing of billings including URM and LIRS billings, monthly JE Reports.

Balancing and processing expense versus revenue reports, cash receipts, billing analysist processing billing statements for Behavioral Health clients, independently processing routine correspondence and inquiries managing and preparing forms, and then balancing Trauma Assessment reports and billings, also reconciliation and analysis of reports, and JE entry.

Accountant (LSSM Promoted Position, Company was called “Lutheran Social Services of Mi.)

Independently process the Foster Care check run, FC spreadsheet data entries assuring changes were accurate, for the check run, mailed checks.

Processed Refugee services billing and monthly balancing of URM and LIRS billings.

Support month end and year end close by performing detailed reconciliation reports and contributing to complex journal entries, processed daily cash entry recording, including checks, ACH transfers, prepared companies bank deposits; also, month end balancing of company’s monthly funds, processed monthly Expense verses Revenue.

Cash and checks intake processing for bank deposits and creating a cash sort for general ledger reports at month end, keeping records of the financial affairs for the finance department, and many other assigned duties.

Accounts Payable (Lutheran Social Services of Mi.) (Beginning Position)

Providing quick and accurate responses to vendors, agents, and customers, ensuring the accuracy of payments, receiving and process invoices using the Navision Accounting System, ensure accuracy and compliance; address discrepancies with purchasing or vendors, as needed.

Prepare and Process payments to vendors, including issuing checks, initiating electronic payments, or other payment methods.

Maintain accurate and organized records of all financial transactions related to accounts payable, including invoices, payments, and other relevant documentation. download Freight Invoices (UPS/FedEx, etc.

Support and assist with auditing requests, by providing supporting documents in a timely manner for various auditing requests.

Maintain Electronic files – Maintaining electronic filing system for AP invoices, vendor shippers, approvals, and copies of purchase orders.

1998-1999 Motor City Credit Union Detroit, Mi.

Teller/Customer Service

Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, performing routine customer requests, Cash withdrawals and deposits, balance Cash daily.

1988-1998 NBD Bank Detroit, Mi. Customer Service, ATM & Head Teller

Introduce and refer customers to the platform through routine interactions.

Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, performing routine customer requests., balance, withdrawals, ATM, Deposits

EDUCATION Wayne County Community College Detroit, Mi.

Associates of Arts Degree

REFERENCE -AVAILABLE- UPON-REQUEST

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