Customer Service Support
Resume:
Teony Samuel
Hospitality Lead & Customer Support
Supervisor
Providing Professional VIP Guest Services
Expert in Front-of-House Service Restaurant &
Entertainment Operations Team Development
1695 Lee rd
Winter park Fl, 32789
************@*****.***
SKILLS
I have over 6 years of experience in customer service, dynamic and people-focused hospitality. My time management has helped me to be punctual. I enjoy working with others. With the mixture of my eagerness to learn, my organizational skills, and multitasking skills along with extensive communication experience through guest relations and venue operations. I’ve had to schedule interviews and reservations over the phone and provide the necessary information to guests that have questions which has helped me gain positive phone edict. I’ve proven leadership during high volume, fast paced environments which has brought me to many team lead and supervisor positions. I am able to lead fellow team members in the right direction for success, as well as with a mindset for growth. I am 21 years old and despite my young age I am mature and responsible with natural born leadership skills. I have training experience and am able to relay messages with authority and constructive criticism in a way that is motivational. I tend to want to be an overachiever, I am optimistic, resilient and always trying to level up! If you’d consider me for any position I can guarantee you will love my work ethic and be surprised by what I can offer your company to continue to make it a great environment for anyone and expand the possibilities! EXPERIENCE
Millers Ale House, 1251 Lee rd • Winter Park, Fl 32789 - Host Coach & OP Server
January 2025 - PRESENT
● Delivering exceptional guest service in high-volume, casual dining environment
● Managing tables with speed and accuracy while maintaining attention to guest needs
● Promote specials and ensure accurate order execution
● Worked closely with kitchen and bar staff to maintain smooth service flow
● Resolving Guest concerns with a manner of professionalism to ensure satisfaction
● Greeting guests with a smile and a positive attitude Orlando Shakes (live theater), 812 E Rollins st • Orlando Fl, 32803 - Operations Associate
0ctober 2024- PRESENT
● Handle escalated guest complaints and provide resolution on the spot or finding alternative solutions to de-escalate
● Managed opening and closing procedures. Sometimes including cash handling, ensuring all doors and lights have been locked and turned off, as well as staff coordination.
● Maintain cleanliness, organization, and safety standards across theater operations
● Go to for team support during peak hours
● Evaluate and Train new hires
Westgate Resorts Call Center, 8680 Commodity Circle • Orlando, Fl 32819 - Lead Reservation specialist
June 2023 -August 2024
● Trained and supported multiple new hires on booking systems, sales scripts, and customer service protocols
● Collaborated with various departments to ensure accurate coordination of guest stays and special requests
● Assisted with package renewals and upselling opportunities, contributing to meet my monthly sales goals
● Resolved guest concerns with professionalism, offering solutions for cancellations, rescheduling, or package adjustments
● Maintained accurate records of bookings and cancellations using spreadsheets, tracking time stamps and monthly performance metrics
● Sent personalized confirmation and follow-up emails to guests, ensuring reservation accuracy and smooth check-in processes
● Handled high-volume inbound and outbound calls for booking and upgrading vacation packages for resort guests
Andretti’s Indoor Karting & Games 9299 Universal Blvd• Orlando, FL 32819
- Team Lead
April 2022 -November 2022
● Greeted Guests at the door providing a warm and inviting atmosphere
● Oversaw shift changes and conflict resolution during high-traffic periods
● Improved onboarding as trainer and mentored new team members
● Led a team in delivering high-quality service across various entertainment zones
● Drove team morale and encouraged goal setting and accountability
● Provide guests with information in regards to games and tickets and additional questions or concerns
Mystic Dunes Golf Club and Resort, 7600 Mystic Dunes Ln• Celebration, FL 34747- Housekeeping Supervisor
August 2021- April 2022
● Handled daily housekeeping operations to ensure brand cleanliness and presentation standard were met for all guest rooms
● Inspected rooms for quality assurance, making sure amenities were restocked properly and that no guest belongings or trash were left behind
● Regularly communicated with housekeepers and my lead to confirm room completion and maintain efficiency among workflow
● To uphold cleanliness procedures and improve team consistency I had to train new hires and supported onboarding
● Track employee hours upon completion of their room and managed team scheduling at times to coordinate staffing levels
● In order to address guest requests and resolve room issues promptly I would coordinate with front desk and maintenance teams EDUCATION
Ged
AWARDS
Recognized for training and coaching teams
Employee of the month
100% in Exceeding Expectations in Service Excellence
Contact this candidate