Medical Records Customer Service

Tara Dorsey

*** ******* **. *****, ** ***** 443-***-**** **********@*****.***

Objective

Seeking a career that leverages educational and professional experience in compliance, laws, and regulations. With a strong background in client service, brings skills in problem-solving, time management, and teamwork. Eager to contribute in a challenging, fast-paced environment where organizational, coordination, support, and communication skills can be fully applied.

Skills & Abilities

Policy/Procedures

Teamwork

Microsoft office

Compliance

Customer Service

Project Support

Insurance laws and regulation

Auditing

Payroll

EMR

Cash Management

Research

Analyzing

Insurance Verification

Medical Records

Hospital Experience

CPT Coding

ICD-10

Insurance Verification

Medical Records Hospital Experience

Medical Terminology

Medical Scheduling

Experience

Compliance/Quality Specialist

Healthcare for the Homeless- Baltimore MD

February 2022-Present

Assist in the creation, development, and revision of policies and procedures to ensure they are current, comprehensive, and compliant with industry regulations. Take an active role in designing and delivering training programs for staff on compliance and regulatory matters, ensuring all team members are informed and equipped to meet the agency’s standards. Manage the MedTrainer platform, overseeing incident reporting and policy management to ensure accurate tracking and efficient resolution. Play a key role in preparing for audits and site visits, including those by TJC, HRSA, and local government agencies, ensuring the agency remains in a state of readiness. Conduct regular internal audits to maintain continual compliance and ensure the agency is always prepared for external evaluations. This proactive approach helps identify areas for improvement and ensures compliance obligations are met. Collaborate with staff and clients to achieve the agency’s goals while upholding high standards of service and safety across all operations.

Call Center Representative

Healthcare for the Homeless- Baltimore MD

January 2021-February 2022

Manage client intake calls with a friendly, service-oriented approach. Register and assist clients with scheduling, rescheduling, follow-up, and cancellations of appointments. Document all activities in the EMR system to ensure accurate and timely preparation of medical records.

Patient Service Representative

PATIENT FIRST LLC - Laurel, MD

September 2009 to Present

Responsibilities include registering patients, exercising sound judgment during emergency situations, and verifying patient information. I explain charges and balances, collect payments, and discuss payment arrangements and plans for past-due balances as well as current charges. I am committed to providing positive customer service to both patients and clients and also assist in training new employees.

Call Center Representative

Education Affiliates-Nottingham, MD

September 2023 to Present

Transfer phone calls to the appropriate campus and provide accurate information about the campuses. Maintain a professional company image during phone interactions. Clearly communicate details about educational programs, expected outcomes, student services, and financial considerations to prospective students. Organize workflow to meet departmental objectives while adhering to all quality standards. Ensure regular and reliable attendance to meet job requirements.

Owner/Operator

Dorsey Sparkle and Shine Cleaning Service- Middle River, MD

June 2020 to Present

Provided housekeeping and janitorial services for individuals and businesses. Services included but not limited to vacuuming, dusting, floor cleaning, windows, and more.

Compliance Coordinator

INTERACTIVE HEALTH INC - Owings Mills, MD

August 2017 to June 2020

Assist the Compliance Manager in administering all procedures and processes, ensuring adherence to the regulatory framework. Contribute to the development and implementation of policies designed to minimize risks and ensure compliance with industry standards. Provide regional support for integrity management plans and activities, ensuring alignment with the organization’s engineering standards while maintaining proper documentation for compliance purposes. Collaborate with the training team and functional departments to design and deliver training programs, develop compliance training materials, and ensure effective implementation across the organization.

Care Team Coordinator

KINDRED AT HOME- Columbia, MD

December 2016 to August 2017

Scheduling of nursing, occupational therapy and physical therapy, social work, and other services for rehabilitating patients. Maintaining payroll for employees and coding services.

Health Information Administrator

PINNACLECARE LLC- Baltimore, MD

March 2014 to December 2016

Coordinate with external facilities to collect member health information. Track, monitor, and document the release of information processes to ensure compliance and accuracy. Review medical authorizations and consent forms for completeness and accuracy. Safeguard the integrity and privacy of collected member health information. Receive, review, scan, and categorize health information in accordance with privacy standards. Manage activities to ensure the timely and accurate closure of assigned release of information tasks. Complete daily productivity spreadsheets as required. Conduct ongoing quality checks, audits, and report results as assigned.

Scheduling Coordinator/ Front Office Team Lead/medical Records Coordinator

UNIVERSITY OF MARYLAND MEDICAL SYSTEMS - Baltimore, MD

March 2007 to March 2016

Responsible for scheduling patient appointments and updating the practice management system. Collect patient demographics and insurance information, ensuring accurate entry into the system. Verify insurance coverage prior to appointments and inform patients of any necessary referrals or authorizations. Schedule appointments for tests or consultations as needed. Initiate reminder calls for the following day's appointments. Assist staff and physicians with daily operations in the absence of the manager. Systems used include IDX and EPIC.

Education

Bachelor’s Degree in Health Information Management

COPPIN STATE UNIVERSITY- Baltimore, MD

2013

Associate’s Degree in Health Informatics and Information

COMMUNITY COLLEGE OF BALTIMORE COUNTY - Catonsville, MD

2011

References

Available Upon Request

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