Administrative Support Patient Services

PROFESSIONAL SUMMARY Dedicated and highly organized professional with extensive experience in healthcare and administrative support roles. Seeking a long-term position to utilize my skills in staff development, regulatory compliance, database management, and patient services management while providing outstanding clinical and administrative support.

EDUCATION

Psychology - Associate of Science - University of South Carolina Lancaster - Lancaster, SC

Dean's List Participant Psi Beta Chapter

Psychology - Bachelor of Science - College of Charleston - Charleston, SC

Minor: Cultural Diversity, Post-Traumatic Stress Disorder, & Counseling

International Psychology - Master of Arts - The Chicago School of Professional Psychology - Chicago, IL

Concentration in Trauma and Conflict

SKILLS

Rehabilitation services

Patient care planning

Case management

Process improvements

Team leadership

Database management

Leadership/Training/Hiring

Mental Health Functions

Customer Service

WORK HISTORY

Clinical Coordinator - October 2022 to Present Alta Staffing Agency - Chicago, IL

Review and process clinical assessments using an electronic document system, adhering to state and Medicare protocols.

Conducted quality reviews to ensure compliance with state standards and protocols.

Attended weekly meetings to stay updated on state regulations and protocols.

Behavioral Health Manager - October 2021 to May 2022 Career Match Solutions - Riverview, FL

Managed staff scheduling and resources for 8-10 events weekly.

Processed referrals in accordance with COVID-19 policy.

Directed day-to-day operations for a team of 15, including coaching and scheduling.

Oversaw the distribution of 100,000 COVID testing kits and masks.

Outreach Case Manager - March 2021 to October 2021 Affinity Health Center - Rock Hill, SC

Initiated return-to-care efforts for Ryan White patients.

Ensured timely documentation and services.

Coordinated individual referrals for community services.

Led quality indicator studies to ensure excellent patient services.

Health Program Supervisor - August 2020 to October 2021 Career Match Solutions - Riverview, FL

Promoted from this position.

Ensured safety and policy compliance and tracked clientele for contact tracing.

Coordinated with partner organizations to reach citizens with resources.

Oversaw contracted vendors and maintained schedules.

Direct Support Professional - June 2020 to October 2020 First Light Home Care of Upstate South Carolina - Lancaster, SC

Provided one-on-one care for senior citizens with Alzheimer's and PTSD.

Offered hospice care and support to clients and their families.

Assisted individuals with developmental disabilities, physical handicaps, and mental illnesses.

Conducted individual and family sessions to help clients meet their goals.

Maintained communication between clients' families and program directors.

Community Wellness Advisor - February 2020 to June 2020 Medical University of South Carolina - Charleston, SC

Position end due to COVID-19 protocols and participant attrition

Promoted community health and mental wellness.

Assisted individuals with uncontrolled asthma in daily functions.

SMI Case Manager - March 2018 to October 2018 Northwest Human Service Center - Williston, ND

Managed case load, conducted assessments, and provided information on community resources.

Led life skills groups, advocated for clients, and monitored their progress.

Assisted clients with coping skills and treatment-focused goals.

Therapeutic Assistant - September 2014 to February 2018 MUSC Health Institute of Psychiatry - Charleston, SC

Assisted patients with complex healthcare needs and daily tasks.

Facilitated therapeutic groups and maintained survey records.

Acted as a peacekeeper, liaised with physicians, and ensured client safety.

Conducted intake assessments and evaluations with nursing staff.

Statistical and Research Analyst - July 2016 to June 2017 Medical University of South Carolina Behavioral Health - Charleston, SC

Assisted with recruitment and administrative duties.

Conducted recruitment and evaluation of study participants.

Created study databases and maintained documentation.

Assistant Manager - October 2010 to June 2014 Francesca's Collection - Charleston, SC

Managed schedules and onboarding of employees.

Reduced product loss through customer interaction.

Increased customer base by 10 – 15 % through social media and branding.

Oversaw inventory and supplies.

CERTIFICATIONS

CPR certified through American Heart Association BLS

First Aid/CPR/AED Certified

SCRUM AGILE Professional

Mental Health First Aid for Teens and Adults

Therapeutic Alternative Crisis Training

Clinical Research Associate Certification

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