Customer Service Representative

Whirpool

CUSTOMER SERVICE REPRESENTATIVE

Answered constant flow of customer calls with minimal wait times.

Offered advice and assistance to customers, paying attention to special needs or wants.

Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

Trained new personnel regarding company operations, policies and services.

EDUCATION Benton Harbor, Mi 03/2019 -03/21

SKILLS

HIGH SCHOOL DIPLOMA

CONTACT

Jameka Blue -

Littleton

(682) 803 - 1612

******************@*****.***

Benton Harbor, MI

Senior Leadership Support

Policy and Procedure Modification

Written Communication

CRM Systems

Quality Control

Cross- Functional Collaboration

Multi-phone Talent

Type 40 WPM

Data Entry

Coloma High School

ASSOCIATE OF SCIENCE :

PRACTICAL NURSING

Brown Mackie College

05-2009

PROFILE

EXPERIENCE

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

OFFICE MANAGER

Lieff Cabraser Heimann &Bernstein, LLP

Benton Harbor, MI 04/2020-05/2023

Maintained Computer and physical filing systems.

Leveraged data and analytics to make informed decisions and drive business improvements.

Managed compliance to keep organization operating within legal and regulatory guidelines.

Updated reports, managed accounts, and generated reports for Company Database.

CUSTOMER SERVICE REPRESENTATIVE III

Advanced Diabetes supply

Benton Harbor, MI 05/2023 - Present

Led outbound outreach to new patients, confirming personal and medical information to ensure eligibility for diabetic testing supplies, addressing common intake errors and reducing delays.

• Partnered with internal departments, including fulfillment and clinical support, to resolve order barriers and improve workflow.

• Maintained accurate and HIPAA-compliant patient records, enhancing team efficiency and reducing repeat verification issues across accounts.

• Served as a key escalation point, de-escalating sensitive patient concerns with professionalism and empathy, while mentoring team members on resolution strategies

—contributing to an 18% increase in satisfaction scores. CONTACT

Jameka Blue -

Littleton

(682) 803 - 1612

******************@*****.***

Benton Harbor, MI

EXPERIENCE

CUSTOMER SERVICE REPRENTATIVE -SUPERVISOR

Safelite

.Answered incoming calls to provide store, products, and services information, and consulted with customers to resolve service and billing issues.

Upsold products and services to address customer needs and maximize sales, and deescalated problematic customer concerns while maintaining a calm, friendly demeanor.

Coach and mentored service representatives to deliver polite, professional customer interactions.

Columbus, Oh 10/2005 - 03/2014

Benton Harbor, MI 04/14- 12/2019

PRACTICAL NURSE

GT Independence

Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.

Performed routine evaluations of each patient's status, needs and preferences.

Coordinated patient transfers to other facilities. Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective interventions and care planning.

Contact this candidate