Financial Services Quality Control

Scott Demick

Billing Supervisor Financial Operations Team Leadership

**** ******** ******* **., ************, MO 63017

*****.******@*****.*** 321-***-****

Professional Summary

Experienced Operations and Billing Supervisor with over 30 years of leadership in financial services, team management, and operational efficiency. Proven ability to manage billing processes, oversee cross-functional teams, ensure regulatory compliance, and drive cost-effective results. Recognized for coaching staff, streamlining processes, and improving financial workflows in healthcare and financial services settings.

Core Competencies

• Billing & Collections Oversight

• Financial & Budget Management

• Staff Supervision & Coaching

• Process Improvement & Quality Control

• Cross-Functional Team Collaboration

• Client Relationship Management

• ERP/CRM Tools (NetSuite, Salesforce, Eldorado)

Professional Experience

Senior Supervisor / Group Administrator

Medi-Share Healthcare, Melbourne, FL 2016 – Present

• Supervise and support billing and onboarding processes for group health memberships within a non-profit ministry.

• Collaborate with Group Account Representatives and External Account Services to ensure billing accuracy, onboarding, and renewals.

• Lead and coach a team to ensure timely processing, financial compliance, and superior service outcomes.

• Monitor membership billing cycles and financial project execution to remain within budget.

• Coordinate implementation of group-level reporting and reconciliation, supporting financial transparency.

• Champion continuous improvement initiatives to align departmental output with organizational objectives.

General Manager

Squid Lips Overwater Grill, Cocoa Beach, FL 2013 – 2016

• Managed all financial and operational aspects including purchasing, payroll, and P&L management.

• Oversaw inventory control and budgeting processes for a $6.5M annual operation.

• Trained and supervised administrative and operational staff, improving accountability and productivity.

General Manager

Mellow Mushroom, Winter Park, FL 2010 – 2013

• Led a high-volume team, ensuring operational controls, payroll accuracy, and weekly financial reporting.

• Improved staff efficiency and guest satisfaction through quality control and process management.

Senior Mortgage Loan Officer / Sales Manager

Wells Fargo Home Mortgage, Fairview Heights, IL 2001 – 2009

• Supervised a team of 10 mortgage loan officers while managing pipeline billing, document compliance, and fee tracking.

• Achieved consistent “Top Producer” recognition while overseeing financial transactions averaging $1.85M monthly.

• Maintained regulatory compliance across multiple loan types, ensuring proper documentation and audit preparedness.

Professional Development

• Lean Six Sigma Yellow Belt – Process Optimization & Efficiency

• Salesforce, NetSuite, Eldorado – Financial & CRM Platforms

• Global Leadership Summit

• LinkedIn Learning Certifications – Coaching, Leadership & Development

Education

Bachelor of Business Administration (BBA)

Eastern Illinois University 1988

References

Available upon request.

Contact this candidate