Customer Service North Carolina
Resume:
Kesha Laster
Dallas, TX *****
************@*****.***
Professional Summary
Result-oriented customer service professional skilled at rendering effective and time-sensitive customer support in a high-pressure environment. Looking for an opportunity to utilize my customer-centric skills to provide exceptional service and contribute toward personal and professional growth. Willing to relocate to: North Carolina - North Carolina - North Carolina - North Carolina Authorized to work in the US for any employer
Work Experience
Collections/Customer Service Representative
Barclays-Wilmington, DE
October 2022 to October 2023
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
• Managed a portfolio of overdue accounts, consistently meeting or exceeding monthly collection targets
• Negotiated payment arrangements with customers to resolve outstanding debts and prevent further escalation.
Security Officer
Allied Universal Security Services-Voorhees, NJ
January 2021 to May 2022
Direct Support Professional • Bellwether Behavioral Health Responsibilities: overseeing daily operations, managing staff, ensuring compliance with banking regulations, and providing exceptional customer service. Also responsible for analyzing financial data, identifying trends, and developing strategies to improve the bank's performance.
Communication
Skilled in using active listening to pinpoint challenges and complaints. Experienced in mediating disagreements between consumers and organizations to mutual satisfaction. Proficient in providing constructive feedback and reinforcing positive behaviors.
• Patrolled assigned areas to ensure the safety and security of premises, personnel, and visitors
• Conducted thorough inspections of vehicles, bags, and personal belongings to prevent unauthorized items from entering the premises
Direct Support Professional
Bellwether Behavioral Health-Swedesboro, NJ
April 2017 to January 2019
• Provided direct care and support to individuals with disabilities, ensuring their safety, well-being, and quality of life
• Administered medications according to prescribed schedules and documented any changes or reactions observed
Education
High School Diploma
Penns Grove High School
Skills
• Communication
• Resolution
• CRM Software
• Microsoft Office/Excel
• Delinquent Account Management
• Data Entry
Additional Information
I have years of customer service, call center, and work at home experience
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