Customer Service
Resume:
KESHA LASTER
Dallas, TX *****
+1-469-***-**** - ************@*****.***
PROFESSIONAL SUMMARY
Experienced customer service professional with a track record of delivering effective support in high-pressure environments. Seeking to leverage customer- centric skills to provide exceptional service and contribute to growth in diverse industries. Open to relocation to North Carolina and authorized to work in the US for any employer.
SKILLS
• CRM Software
• Communication
• Delinquent Account Management
• Data Entry
• Microsoft Office/Excel
• Resolution
• Insurance verification
• Medical terminology
WORK EXPERIENCE
11/2022 to
09/2024
Pre-Admission Coordinator
Southgate – PennsGrove, NJ
Streamlined billing and claims by identifying payer sources and verifying benefits.
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Maintained the front desk all customer service aspects and greeted customers as well.
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10/2022 to
10/2023
Collections/Customer Service Representative
Barclays – Wilmington, DE
Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
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Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
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Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
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Managed a portfolio of overdue accounts, consistently meeting or exceeding monthly collection targets
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Negotiated payment arrangements with customers to resolve outstanding debts and prevent further escalation.
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01/2021 to
05/2022
Security Officer
Allied Universal Security Services – Voorhees, NJ
• Direct Support Professional
• Bellwether Behavioral Health
• Responsibilities: overseeing daily operations, managing staff, ensuring compliance with banking regulations, and providing exceptional customer service.
Also responsible for analyzing financial data, identifying trends, and developing strategies to improve the bank's performance.
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• Communication
• Skilled in using active listening to pinpoint challenges and complaints. Experienced in mediating disagreements between consumers and organizations to mutual satisfaction.
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Proficient in providing constructive feedback and reinforcing positive behaviors.
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Patrolled assigned areas to ensure the safety and security of premises, personnel, and visitors
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Conducted thorough inspections of vehicles, bags, and personal belongings to prevent unauthorized items from entering the premises
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04/2017 to
01/2019
Direct Support Professional
Bellwether Behavioral Health – Swedesboro, NJ
Provided direct care and support to individuals with disabilities, ensuring their safety, well-being, and quality of life
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Administered medications according to prescribed schedules and documented any changes or reactions observed
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EDUCATION
High School Diploma
Penns Grove High School
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