Customer Service Front Desk

219-***-**** ***********@*****.*** San Antonio, TX

TIFFANI

MADKINS

SUMMARY

A passionate and detail-oriented individual with experience in several fields including hospitality, finances, customer service, and management. Enthusiastic, experienced, adaptable, with a positive attitude. Self-motivated and natural leader. ACTIVITIES AND INTERESTS

WORK EXPERIENCE

• Modeling

• Fashion Design

• Acting

• Hiking

• Traveling

• Counseling Women

Front Desk Specialist

Omni Hotel San Antonio, TX

06/2024-11/2024

Greet guests, answer phones, accurately and efficiently input information into computer systems, attention to detail. Employ empathetic problem-solving methods. Resolve guest conflicts in a professional and courteous manner. Responsible for guest billing and settling payments. Document all relevant guest information, which includes data entry and toggling multiple programs.

KEY SKILLS

• Friendly, Courteous &

Service Oriented

• Active Listening

• Poised Under Pressure

• Poised under pressure

• Strong Verbal & Written

Communication Skills

• Time Management

• Quality assurance

• Empathetic

• Excellent Computer

Skills

• Tenacity

Certified Leasing Agent

Leasing Agency San Antonio, TX

2023-present

Answered calls, responded to correspondence by email from various parties, contacted clients and followed up on renewal contracts. Processed applications by conducting background checks and verifying references. Performed administrative duties such as filing paperwork and updating the database. Escalated critical issues to property management for immediate resolution. Working with a large team to best assist clients.

Renaissance Airbrush & Fine Arts

Manager 1999-2019

Provided customer service, handled marketing & advertising, managed company finances and budgeting.

EDUCATION

Bachelor of Psychology

Argosy University

In Progress

Contact this candidate