Customer Service Server Assistant

NANCY JEAN DUCHENEAUX

Phoenix, AZ *****

760-***-**** - *****************@*****.***

PROFESSIONAL SUMMARY

Highly motivated and personable, with a successful track record in customer service. Flexible, reliable, and self directed. Experienced in handling multiple tasks in busy and demanding environments. Responsible for dealing with customers on a day to day basis whilst providing 100% customer satisfaction. Training and mentoring of new employees and maintained protection of personal information/data. SKILLS

Excellent attitude in the morning! I

really enjoy serving people, especially

older folks.

Thrives in fast-paced environment.

Organized and efficient.

Quick problem solver.

Committed team player.

High energy. Courteous, professional

demeanor.

FUN

WORK HISTORY

03/2019 to 09/2021 Server Assistant

MODERN OYSTER BAR AND CHOP HOUSE – Scottsdale, AZ

Filled water glasses, got drinks and bread for the new guests. Maintain sanitizer buckets, towels, ice, water bottles, etc. Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.

Assisted with dining room set up prior to and after service period. Transported dirty utensils, dishes and trays to the kitchen to help team stay on top of cleaning.

Bussed tables between courses.

Load and unloaded trays to expedite tasks.

Collected trash, wiped up spills, removed trays to maintain fresh and clean customer areas.

Provided attentive service and proactively assessed guest needs. Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.

Also bar backed when we were super busy.

10/2017 to 09/2019 Fine Dining Server/Bartender/Bev Cart Attendant DESERT MOUNTAIN – Scottsdale, AZ

Bartend, serve and created a wonderful atmosphere for some of the super elite people in the US

Used high standards of serving, speech and body language Ran food, bussed tables, stocked wine cellar and alcohol coolers, hosted and answered phone calls

Cleaned and assisted other teammates/managers

Passed around cocktail/appetizers at special events Also drove the beverage cart (Titos and vodka was very popular) Making drinks and selling items to the members on the course. Often making special trips to retrieve items not available on the cart or the course like cigars, 07/2016 to 10/2017 Cafe Supervisor

GAINEY VILLAGE HEALTH CLUB AND SPA – Scottsdale, AZ Was in charge in of making sure the orders were ready and on time for meetings and events

Opened and closed the café, count register, making sure everything was stocked, labeled and put away for tomorrow

Stocked the gym cups and coffee station like my life depended on it Supervise and oversee the majority of daily operations Trained new employees to set them up for success

Communicate with all 10 managers to ensure everything was operating smoothly Prepped and cooked healthy food, cleaned everything, ran POS/register and made customized juices, smoothies and health shakes

Dealt with complaints (if any)

12/2015 to 06/2016 Food Runner/Busser/Server Assistant TOMMY BAHAMA – Scottsdale, AZ

Consistently provided professional, friendly and engaging service Displayed enthusiasm and knowledge about the restaurant's menu and products Received frequent customer compliments for going above and beyond normal duties

Bussed, cleared, cleaned and set tables in a quiet and efficient manner Expedited food, checked temps, garnished according to the tickets Communicated very well with my chef and co-workers to ensure efficiency with the task at hand

Developed positive working relationships with others to reach business goals Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously

Proactively prepared for large parties and reservations, anticipating planning and staffing needs

Knew all 90+ residents names, their specific dietary needs and was the most popular person on site.

Maintained speed of service for food orders while minimizing errors and complaints.

Delivered correct food items to tables according to order documentation. 08/2013 to 06/2016 Lead Server/Supervisor

TUSCANY AT MCCORMICK RANCH LUXURY RETIREMENT – Scottsdale, AZ

Supervised and trained new servers and was a fantastic team player. Guided resident's guests or tours through menus while demonstrating thorough knowledge of the food, beverages and ingredients.

Developed and maintained positive working relationships with others to reach business goals.

Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.

Proactively prepared for large parties and reservations, anticipating planning and staffing needs.

Knew all 90+ residents names, their specific dietary needs and was the most popular person on site.

11/2011 to 06/2013 Dietary Aide/Server/Dishwasher/Food Prep KEARNY MESA CONVALESCENT HOSPITAL – Mira Mesa, CA

Served 90+ residents in wheelchairs in the dining room with their specific diets Paid attention to allergies, pureed food, made certain beverages/shakes) Prepped food, nourishments and beverages

Input menu data and made sure everything was correct according to their needs Set up trays with proper utensils and delivered them to residents rooms Always had a cheery attitude especially in the morning Went above and beyond and always helped my co-workers. Served meals to residents in accordance with established schedules and dietary procedures.

Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.

Trash detail

EDUCATION

Associate Degree

Kinesiology Cuyamaca College

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