Technical Writer Senior

Susan Fleisher Parker

**** ********* **. ***** ****, CA 95065

831-***-**** (mobile)

email: ********@*****.***

https://www.linkedin.com/in/susan-parker-2993392/

Summary

Exceptionally creative and passionate Copy/Technical Writing professional with 20 years professional writing experience. Effectively assesses audience and customizes documentation for maximum impact and accessibility. Extremely attentive to customer needs and deadlines. Highly flexible and adaptable to varying levels of technical expertise. Proven success in working alone and in cross-functional team capacity in creating:

Technical Manuals

Marketing Brochures

Newsletters

Press releases

SEO/Internet Articles

Training Presentations

Advertisements

Newspaper Articles

Reports

Product Rationales

Direct Mail Campaigns

ISO 9000 Procedures

Professional Experience

Freelance Writer 2010-Present

Writing articles, web copy and direct mail campaigns for nutrition and beauty industry.

SierraThermal Technologies, Inc (formerly SCHMID Thermal Systems, Inc),

Watsonville, CA 2011 - 2025

Technical Writer

Created and maintained all installation and operating manuals and software instructions for machinery.

Integrated all technical documentation into corporate content management system.

Converted all technical documentation to international corporate standard, including conformance to CE standards

Improved existing equipment and software documentation to a graphically-driven format, making the information easier to understand and more translation-friendly.

Managed all aspects of document localization

Beta Technology/Diversey Equipment, Santa Cruz, CA 1999 - 2010

Global Technical Customer Services Documentation Coordinator/Technical Writer

Created and maintained all equipment documents including manuals, installation instructions, press releases, sales brochures and newsletters. Managed localization of documentation world-wide.

Designed a new, user-friendly technical documentation format based on customer feedback, reducing technical service calls by 50%.

Produced quarterly newsletter that cut advertising costs and increased customer retention by 50%

Streamlined technical documentation into a logical, electronic tiered format, reducing paper usage by 70%

Effectively trained all technical service representatives on new documentation system and implemented localization program

Symmetry International, Milpitas, CA 1998 - 1998

Freelance Copy Writer

Wrote a brochure and all catalog copy for natural health products

E-mu Systems, Inc., Scotts Valley, CA 1997 - 1999

Engineering Department Administrator

Provided administrative support to Engineering Department and Senior Vice President of Engineering. Designed and maintained departmental intranet site. Maintained metric data for monthly reports.

Provided administrative support to a department of 30+ employees

Built departmental website independently and from scratch, learning html from the ground up

Maintained departmental metric data using Excel macros

Education

Bachelor of Arts, Psychology University of California, Santa Cruz

Technical Communication Certification Program Course Completion West Valley Mission College, Santa Clara

Various writing courses Cabrillo College Aptos, CA

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