Customer Service Administrative Assistant

Octavia Hoggrove

New York, NY ***** 646-***-**** ***************@*****.***

Professional Summary

Multidisciplinary Administrative and HR Professional with over 14 years of experience supporting legal, personnel, and executive operations in fast-paced military, public sector, and corporate environments. Proven leadership in managing legal office operations and supervising teams of up to 15 personnel. Expert in service record management, executive scheduling, facilities coordination, and customer service. U.S. Navy Veteran with a strong foundation in confidentiality, compliance, and operational logistics. Currently pursuing a Master’s in Human Resource Management, with a passion for process improvement and personnel support.

Core Competencies

Personnel Administration • Legal Case Management • Office & Facilities Operations • Customer Service

HRIS & Records Management • Microsoft Office (Word, Excel, PowerPoint) • Calendar & Meeting Coordination

Policies & Compliance • Onboarding & Offboarding • Time & Inventory Management • SOP Development

Data Entry • Confidentiality • Military Protocol & Documentation • Executive Support • Team Supervision • Office Management

Professional Experience

Receptionist / Facilities Coordinator

Publicis Re:Sources – New York, NY

01/2025 – 06/2025

- Provide front desk and reception coverage, including visitor check-in, phone answering, and guest announcements.

- Process incoming and outgoing FedEx packages and mail; manage deliveries for multiple internal agencies.

- Announce and coordinate food and catering deliveries for agency meetings and events.

- Replenish office supplies in copier rooms across multiple agencies, ensuring smooth day-to-day operations.

- Assist with conference room bookings, calendar management, and event logistics.

- Support PTO and vacation coverage for a team of three receptionists and assist in special projects.

Office Assistant

Office of Mental Health – NYC Children’s Center – New York, NY

02/2021 – 12/2021

- Managed multi-line phone system, directed visitors, and addressed client inquiries.

- Administered COVID-19 screening and health documentation for staff and visitors.

- Entered and maintained accurate safety data records in both digital and paper formats.

Full-Time Student

New York, NY

01/2022 – 12/2023

- Pursued academic advancement through full-time college coursework.

- Completed a Bachelor's degree in Technical Management – Criminal Justice while managing personal and professional responsibilities.

- Developed skills in research, writing, and time management applicable to administrative and HR functions.

Associate Banker

JPMorgan Chase – New York, NY

07/2019 – 10/2020

- Conducted accurate banking transactions including cash management and vault balancing.

- Delivered excellent customer service as the first point of contact for clients.

- Ensured compliance with operational protocols and federal banking regulations.

Family Caregiver / Household Manager

New York, NY

01/2012 – 06/2019

- Provided full-time care and support for aging parents, managing schedules, appointments, and daily needs with discretion and compassion.

- Coordinated medical care, financial documentation, and in-home services while maintaining daily household responsibilities.

- Developed strong organizational, multitasking, and problem-solving skills.

Earlier Experience (Military)

Military Justice Paralegal

Region Legal Service Office – Great Lakes, IL

02/2006 – 11/2010

- Processed 892+ administrative separation packages and 507+ non-judicial punishment cases.

- Prepared court documents and 40+ immigration service packages.

- Managed legal office inventory and supported court martial preparation; mentored 15 junior staff in legal documentation procedures.

Military Justice Paralegal

Commander Fleet Activities – Yokosuka, Japan

02/2004 – 02/2006

- Drafted and executed over 60 powers-of-attorney; advised on SOFA rights.

- Delivered legal briefings to new personnel; mentored 4 junior staff in legal documentation and office procedures.

Military Justice Paralegal

Naval Station – Newport, RI

12/2000 – 01/2004

- Prepared court, investigation, and FOIA documents.

- Conducted legal research and managed documentation workflow and filing systems.

Military Personnel Specialist

USS Kearsarge LHD 3 – Norfolk, VA

06/1998 – 10/2000

- Managed over 500 official leave requests and processed onboarding/offboarding for enlisted personnel.

- Maintained and updated service records for advancements, pay increases, training, and family status.

- Provided front-line customer service to ship crew and family members.

- Drafted enlistment contracts, service statements, and personnel messages for base command.

- Supported ship supply logistics and performed administrative galley services.

Education

Master of Human Resource Management (Anticipated: March 2026)

Keller Graduate School of Management

Bachelor of Professional Studies in Technical Management – Criminal Justice (December 2023)

DeVry University – New York, NY GPA: 3.6/4.0

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