Customer Service Front Desk
Resume:
Reshaad Reed
Monroeville, PA *****
**********@*****.***
Work Experience
Medical Support Assistant
US Department of Veterans Affairs-Monroeville, PA
July 2023 to Present
• Scheduled appointments for patients, coordinating with other departments as needed
• Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
• Supported front desk operations by greeting patients, checking them in/out, and managing phone calls efficiently
• Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times
• Participated in staff meetings to discuss updates on policies, procedures, or changes in healthcare regulations
• Contributed to a positive work environment through effective communication with colleagues
• Assisted with administrative tasks such as filing documents or processing paperwork
• Served as a liaison between patients/families and healthcare providers to facilitate smooth communication flow
• Maintained a clean and organized work area to ensure safety and efficiency in daily operations
• Managed multiple tasks simultaneously while maintaining attention to detail and accuracy
• Demonstrated empathy and professionalism when dealing with patients from diverse backgrounds or those experiencing distressing situations
• Managed patient medical records by accurately documenting information in electronic health record systems
Field Service Specialist
SafeinHome-Pittsburgh, PA
February 2020 to November 2022
Plan, manage and perform installations as assigned. Ensure all installs are managed in a professional manner in accordance with company standards. Perform preventative and routine maintenance on field equipment in customer home. Troubleshoot, diagnose and repair network and other hardware and software issues. Accurately complete all data entry activities.
Install, maintain, consult, train and service entire product line. Significant travel, and work independently.
Provide remote support for adults with development disabilities, to live more independently. Field Technician
Acorn Stairlifts-Monroeville, PA
February 2019 to January 2020
• Installation and or repair and service of stairlift products.
• Provides technical support to customers on operational or maintenance aspects of equipment.
• Diagnoses mechanical, hardware, and system failures,using established procedures.
• Provide routine maintenance for stairlifts under warranty.
• Receive and maintain weekly inventory of stairlift products. Field Service Technician
Vivint Smart Home-Pittsburgh, PA
July 2016 to January 2019
• Install and service authorized smart home technology in customer home.
• Ensure on-time arrival to daily customer appointments.
• Conduct routine maintenance and inventory of company products and equipment.
• Responsible for company take home truck, and maintenance.
• Required to upsell and upgrade customer accounts on new installs and service calls. Sales Representative
ADT Security Services-Pittsburgh, PA
November 2015 to March 2016
.• Sell products within assigned territory, maintaining assigned sales quota and following established guidelines.
• Present sales presentation and proposal to prospects, identifying positive features and advantages of our products and services over those of the competition .
• Maintain customer retention by affirming customer satisfaction after the completion of both 6 and 12 months of service
Alarm Technician
Vector Security-Warrendale, PA
May 2015 to October 2015
• Responsible for the installation, testing, repair and inspection of security systems at residential and commercial locations in accordance with relevant electrical codes.
• Completed all paperwork associated with the installation of subscriber systems.
• Maintained and operated assigned vehicle in accordance with company policy.
• Maintain vehicle stock and report special inventory requirements. Sales Consultant/Tech
Defender Direct-Pittsburgh, PA
October 2013 to January 2015
• Inform, advise, and install ADT security systems for residential accounts. Respond to service calls.
• Sales Skills, fulfilling my responsibilities as a Technician by developing and expanding customer relationships, and the ability to multi-task while remaining organized. Police Officer
UPMC East-Monroeville-PA
June 2012 to October 2013
• Provides customer service to patients, families, visitors and staff and maintains a safe and secure environment through protection and enforcement of local laws, UPMC policies, procedures, rules and regulations.
• Handles disruptive visitors, patients and staff by verbal communication, physical intervention and/or arrests as necessary.
• Maintain security and safety of UPMC building, persons, property and assets.
• Investigates incidents of unusual circumstances reported by UPMC staff, visitors, physicians and patients.
• Inspects incoming/outgoing parcels as necessary to prevent theft of hospital property.
• Code and maintain any issued equipment.
Tactical Officer
Special Respones Corps-Hunt Valley, MD
June 2009 to June 2012
• Completion of reports and incident documentation as necessary.
• Enforce strike line procedures and NLRB and labor laws.
• Video tape any violations during strike.
• Armed in Lethal and Non-Lethal weapons.
Security Officer
American Security Programs-Dulles, VA
June 2004 to April 2009
• Provide security and protection of Government property and protective services for staff and visitors.
• Perform security screening of persons, including hand wanding individuals and monitoring walk-through metal detector screening equipment.
• Perform security screening of property, including the operation of x-ray machines to identify dangerous objects preventing those objects from entering the building.
• Monitored and controlled entry and exit points through a closed circuit TV cameras, alarm systems, telephone and radio networks.
Infantry
Marine
United States Marine Corps - Camp Lejeune, NC
June 2000 to June 2004
East and "Operation Secure Tomorrow in Haiti ".
• Handled, guarded, and escorted prisoners to and from various locations throughout Haiti, as a member of a tactical squad.
• Safeguarded highly sensitive equipment and materials valued at millions of dollars over extended periods of time.
• Served as a member of an armed tactical security force and was highly proficient in advance security techniques and marksmanship.
• Provided security for VIPs, Ambassador, and foreign military officers, ensuring personal protection of each.
• Adept at building and maintaining relationships to secure organizational goals.
• Effectively interacted, communicated, and networked with all genres of the public and military communities.
Enlisted in the United States Marine Corps
United States Marine Corps-United States
July 2000 to July 2004
East and "Operation Secure Tomorrow in Haiti ".
• Handled, guarded, and escorted prisoners to and from various locations throughout Haiti, as a member of a tactical squad.
• Safeguarded highly sensitive equipment and materials valued at millions of dollars over extended periods of time.
• Served as a member of an armed tactical security force and was highly proficient in advance security techniques and marksmanship.
• Provided security for VIPs, Ambassador, and foreign military officers, ensuring personal protection of each.
• Adept at building and maintaining relationships to secure organizational goals.
• Effectively interacted, communicated, and networked with all genres of the public and military communities.
Skills
• Maintenance
• Troubleshooting
• Networking
• Security System Experience
• Service Technician Experience
• Field Service
• Law Enforcement
• Technical Support
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