Property Manager Management

FELICIA MONTOYA

*********@*****.*** 832-***-**** Pearland, TX 77584

Summary

Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Excellent interpersonal, communication and leadership abilities. Skills

• Proficient in Microsoft Office Suite

• Concur Solutions

• Yardi Systems Software

• MRI

• IMPAK

• Workspeed

• AvidXchange

• Nexus Payables

• Quickbooks Enterprise Solutions 15.0

• Kardin

Experience

Transwestern Houston, TX

Property Manager

6/24 – Current

Assistant Property Manager

10/23-6/24

• Initiated and managed monthly service agreements to enhance property value, operational efficiency, and physical appearance.

• Prepared comprehensive monthly ownership reports, including property updates, accruals, variance analyses, and funding requests.

• Led tenant training sessions to improve energy efficiency, compliance, and building operations.

• Maintained strong tenant relations through proactive communication and resolution of issues to ensure high satisfaction and retention.

• Oversee all tenant and building construction projects, ensuring timely, budget-compliant, and high-quality completion aligned with client expectations.

• Actively participated in leasing and client meetings to ensure seamless communication and alignment between leasing and property management teams.

• Fostered and maintained positive working relationships with tenants, external vendors, and clients.

• Ensured compliance by maintaining current certificates of insurance for all tenants and vendors, per lease and building requirements.

• Directed and coordinated all tenant activities and events to enhance tenant experience.

• Supported lease administration, including tracking lease terms, amendments, and critical dates.

• Supervised on-site vendors and contractors, ensuring service quality and adherence to safety standards.

• Collaborated with third-party owners and accounting teams to ensure contract compliance and timely financial reporting.

• Conducted routine property inspections and documented findings; recommended necessary maintenance or capital improvements.

• Assisted in preparation of annual budgets and financial reports.

• Reconciled accounts receivable and coded vendor invoices for accurate financial tracking.

• Served as the primary liaison between tenants and building staff to ensure clean, well-maintained, and functional facilities.

• Enforced building rules and procedures, effectively communicating policies to tenants.

Regent Properties Houston, TX

Assistant Property Manager

10/2019 – 10/2023

• Assist the Property Manager in order to initiate monthly service agreements and administer all necessary services to maintain and enhance the value, operating efficiency, and physical appearance of the property.

• Assist Property Manager in preparation of monthly reports for owners, which includes Property Updates, Accruals and Variance Reports.

• Assist with Annual budget.

• Conduct tenant training meetings to improve building efficiencies.

• Maintain ongoing tenant contact/relations program to constantly assess needs and help assure the problems are being resolved and are to the satisfaction of the tenants.

• Assist with the implementation of building specific Mobile App. This includes adding new tenants, assist with visitor QR codes.

• Maintain Fire Life Safety documents; Fire Evacuation plans, Fire Warden Certificates as well as maintaining up to date HFD Fire Plan.

• Maintain current certificates of insurance for all tenants and vendors; ensure coverage complies with lease and building requirements.

• Assist with the tenant activities, which includes assist our marketing team with up to date property and tenant information.

• Assist with all lease administration duties.

• Supervise vendors working onsite; Security, janitorial, and maintenance staff.

• Perform regular property inspections and complete inspection report. Recommends alterations, maintenance and reconditioning as necessary.

• Assist with budgets and financial reports.

• Reconcile A/R accounts and code invoices.

• Track certificates of insurance for vendors and tenants.

• Serve as a liaison between tenants and building staff to ensure buildings are clean, functional, and welcoming.

• Explained policies and procedures to tenants and enforced rules.

• Remain aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes. Lillibridge Healthcare Services Inc.

Houston, Texas

Property Management Administrative

Assistant

07/2016 - 10/2019

• Assist in managing and maintaining 2commercial real estate buildings diverse clientele of Healthcare Professionals. Remote -assist in managing 3 commerical real estate buildings located in Dallas.

• Perform monthly customer invoicing: Rent, Escalations, Utility Reimbursements and other Miscellaneous Applicable Charges and Rebills.

• Code monthly vendor and contractor invoices and enter payables into Yardi systems, run batch reports and submit payment through Nexus software.

• Helped conduct and prepare for meetings.

• Responsible for management, maintenance and organization of vendor contracts and accounts payable files. Maintain certificate of insurance records for all vendors and building customers.

• Supervise day time custodial staff and direct night time custodial staff in regards to the maintenance of buildings.

• Receive and direct work order requests from customers to building engineers.

• Provide monthly maintenance reports to building contacts.

• Coordinate and conduct monthly and yearly events such as Fire Drills, Blood Drives, Toy Drives, Food Drives, and Customer Appreciation events.

• Worked directly with building technicians to ensure work orders and building repairs are completed in a timely manner

• Order office supplies and handled incoming and outgoing correspondence True North Marine Kemah, TX

Office Manager

08/2014 - 10/2015

• Manage the reception area to ensure effective telephone and mail communications both internally and externally to maintain professional image.

• Supervises and coordinates overall administrative activities for the Office Administration Department.

• Supervise the maintenance and alteration of office areas and equipment, as well as layout, arrangement and housekeeping of office facilities.

• Negotiates the purchase of office supplies, furniture, office equipment, etc., for the entire staff in accordance with company purchasing policies and budgetary restrictions.

• Supervises the maintenance of office equipment, including copier, fax machine, etc.

• Update and Maintain company contacts

• Manage field technician uniform orders, and changes.

• Responsible for the facilities day-to-day operations, including in assisting in scheduling field technicians.

• Participates as needed in special department projects.

• Coordinate meetings and lunch meetings within departments. Create meeting invites through Outlook.

• Schedule meetings for the owner of the company as well as department meetings.

• Prepares marketing material for monthly newsletters. Work alongside with a marketing company to maintain the company website and all social media networks. Interact with local marinas and market on a bi-monthly schedule.

• Manage and assist in creating art for local magazines and advertisements.

• Manage company's promotional material, including brochures, flyers, banners, shirt order.

• Create promotional interest for customers in upcoming and local events, this will include creating and posting flyers on social media, local marinas, and also create PowerPoints for seminars.

• Manage Companies Open House events, Team building events, and holiday parties, which include locating venues and all vendors.

• Interaction with customers on a daily basis as well as keep up with their profiles using QuickBooks Software.

• Run Monthly reports in Customer Data program for marketing purposes.

• Assist in employee incentive programs.

Mattress Firm Houston, TX

Special Projects Administrator

03/2012 - 07/2014

• Locate and reserve training facilities for multiple markets located throughout the United States for training on the new Point of Sales system customized for Mattress Firm by Microsoft.

• Ensure that the training facilities meet all technical requirements as every training facility will need to provide computers in a classroom setting.

• Coordinating catering for training days, print and order training materials for all markets training. Coordinate and confirm market training. Work with multiple departments to ensure every aspect of the project ran accordingly.

• Through Campbell Resources Travel Agency and Concur Software, coordinate and book travel for a team of 45.

• Book travel for other department leads as needed.

Traveling includes, flights, hotel and car rentals.

Maintain airfare travel profiles for travelers.

Maintaining all travel expenses; airfare, hotel, car rentals and meals for sales teams.

• Code all expenses according to the project.

• Report expenses at the end of each period.

Ensure all expenses are coded and submitted through Concur Solutions Software.

• Printing training material and prepare supply kits and mail out to markets for training.

• Order supplies and training material through Staples.

• Coordinate Lunch and dinners for meetings and training. Set up meeting rooms with the needed training material and supplies

• Coordinate outings for the sales teams while visiting Houston.

• Coordinate volunteer and team building projects for my team while visiting Houston Corporate office.

• Faxing, copying, e-mailing, and maintaining calendar appointments and meetings.

Parkway Properties Houston, Texas

Property Administrator

07/2007 - 02/2012

• Assisted in managing and maintaining 2 commercial real estate buildings combined 413,000 square feet that consisted of a diverse clientele of Oil and Gas Drilling, Energy Trading, CPA Associates, Home Mortgage, New Home Design and New Home Development companies.

• Performed monthly customer invoicing: Rent, Escalations, Utility Reimbursements and other Miscellaneous Applicable Charges and Rebills.

• Coded monthly vendor and contractor invoices and enter payables into Yardi systems, ran batch reports and print checks.

• Helped conduct and prepare for meetings.

• Responsible for management, maintenance and organization of vendor contracts and accounts payable files. Maintained certificate of insurance records for all vendors and building customers.

• Assisted property manager with new customer move-in procedures, built outs, expansion projects and move-outs.

• Supervised day time custodial staff and direct night time custodial staff in regards to the maintenance of buildings.

• Received and directed work order requests from customers to building engineers.

• Provided monthly maintenance reports to building contacts.

• Coordinated and conducted monthly and yearly events such as Fire Drills, Blood Drives, Toy Drives, Food Drives, and Customer appreciation events.

• Maintained High Rise Building Safety Plan and Fire Warden Records.

• Scheduled High Rise Certification classes for new employees.

• Worked directly with building engineers and act as a back up to a third building located on the north region area for our Houston portfolio.

• Ordered office supplies and handled incoming and outgoing correspondence.

Languages

Spanish:

Professional

Certifications

Foundations of Real Estate Management-BOMA

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