Social Media Health Care

Summary

Enthusiastic leader that manages multiple projects simultaneously while maintaining compliance in high-pressure environments. Effective communicator, developing community relationships, and executing internal and external programs. Committed to best practices and performance opportunities, adapting to maximize organizational effectiveness.

Skills

Strategic Thinking / Planning

Public Speaking

Social Media

Customer Relationship Management

PROFESSIONAL EXPERIENCE

Lexington VA Health Care System Lexington, KY

Specialist, Center for Development and Civic Engagement 11/2020 to Present

Develops programs and advances all nine VISN facilities into higher-performing organizations by facilitating, training, and developing programs in the areas of performance improvement, change management and executive/leader development. Integrates knowledge of VA Healthcare Systems and designs workgroup-specific

Coordinates with American Red Cross to donate $30,000 worth of toiletry items for Homeless Veteran population.

Coordinates data analysis from diverse sources to prepare reports and evaluations of CDCE programs and initiatives. Evaluates programs and activities, formulates recommendations for

Develops, coordinates, implements, and maintains relationships with management, volunteers, community service organizations, staff, Veterans, their families and caregivers, and other customers.

Analyzes internal and external communication needs for program, working with multiple disciplines across the medical center, including Social Workers, Primary Care Physicians, Public Affairs, Executive Leadership, on recruitment and retention of Volunteer positions, events, program announcements.

Collaborated with multiple disciplines in the medical center, including two Community Based Outpatient Clinic. Created two new volunteer positions, recruited 20 volunteers, increased volunteer hours 25% from FY23.

Co-established a Veteran food pantry at the Lexington VA with Food and Nutrition. Learning from various other VA facilities with established food pantries, took best practices and implemented at facility. Partnering with God’s Pantry to receive donated goods.

Oversaw the Mobile Closet program from concept to executive, and maintaining program that provides clothing, snack, and toiletry items readily available in a centralized area for

Veteran distribution. This reduces Veteran wait time for items and allows nursing staff to utilize time more effectively for direct patient care.

Utilizes Microsoft Office to handle emails, draft memos, create and update reports in MS Word and Excel, and present to large groups of over 50 individuals and to small groups of people utilizing MS PowerPoint.

Employee Wellness Coordinator 09/2016 to 09/2025

Expert in collaboration among all disciplines within the Lexington VA Health Care System to establish best practices for Employee wellness, engagement activities and programs. Utilize creativity to develop, implement weekly and monthly interactive staff offerings.

Develop annual comprehensive employee wellness program for the facility to include planning and implementation of frequent activities for staff.

Identified by the facility Executive Director to revitalize the facility Employee Wellness Committee (EWC). This collateral assignment has resulted in facility wide success in which the EWC has promoted activities through multiple forms of advertising. Awarded 2017 VHA Workplace Wellness Award for Lexington VAMC.

Wrote and submitted grant proposals to support Employee Wellness Program activities, conducted environmental scan to determine existing resources, conduct gap analysis, and identify opportunities to close the gap. Evaluate financial conditions, business integrity, ability, and capacity of financial assistance applicant to manage Federal funds. Perform cost/price analysis of applications, modifies/amends, and closeout awards as necessary.

VA Voices National Coach & Facilitator (Voluntary Additional Duty) 09/2016 to 09/2025

Served as the expert, authority, and advisor for training and educational program areas to include developing training programs, mentoring and coaching new faculty from start to completion of VA Voices.

Provides trainings and education on various subject to include grants, contracts, educational theory, concepts, principles, and methodologies used to design, develop, and formatively assess the effectiveness of progressive and sequential leadership development programs and training for professionals, as well as non-professionals.

Develops plans to insure timely introduction of new or revised VA Voices techniques or concepts into the education and training program areas.

Identify and assess learning needs, develop education goals and objectives, design curriculum/ lesson plans, identify and utilize appropriate educational tools, and conduct, evaluate and revise learning interventions for VA Voices.

Plan management and budgeting to ensure efficient expenditures of allocated personnel, materials, and funds to support VA Voices events introduced to facilities developing and adopting program.

Community Volunteer Experience

Lexington Humane Society 2023 to Present

Junior League of Lexington 2024 to Present

Education

Certified Nursing Assistant Program

Menorah Park Nursing Facility 2005

Diploma – General Studies

Cleveland Heights High School 1996

Event Management

Strategic Communication

Media Relations

Market Research

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