Customer Service Rep
Resume:
Kenedy Ramirez
Castroville, TX *****
*************@****.***
Work Experience
Conduent (State Debit card services)-Remote
July 2023 to March 2024
● Provide excellent customer service to all customers, responding promptly and professionally to inquiries
● Handle incoming calls from customers regarding their accounts, products, services, billing, and other related issues
● Utilize a variety of software applications to answer customer questions, resolve problems, and provide information
● Follow up with customers to ensure that their needs have been met in a timely manner
● Maintain accurate records of customer interactions and transactions
● Identify opportunities to improve customer experience and suggest process improvements
● Remain knowledgeable about the company’s products and services, as well as industry trends.
● Assist with training new customer service representatives
● Monitor customer feedback and escalate any complaints or concerns to management
● Develop and maintain positive relationships with customers
● Provide support for special projects as needed
● Adhere to all applicable laws and regulations
Customer Service Rep.
Macy’s-San Antonio, TX
September 2022 to July 2023
● Maintaining a positive, empathetic and professional attitude at all times with every customer
● Responding promptly to customer inquiries
● Processing orders, forms, applications and
• Utilized CRM software to document and track customer interactions, ensuring accurate record-keeping and follow-up actions
• Provided excellent customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
• Maintained up-to-date knowledge of products/services offered by the company through ongoing training sessions
Customer Service Rep.
Walmart-Castroville, TX
July 2020 to June 2022
● Ensure proper organization of the store
● Respond to customers complaints and requests
● Educate and enlighten customers on product prices and details
● Address changes according to walMart policies
● Handle issues of return, exchanges and refunds
● Treat customers with courtesy
Education
High School Diploma
Devine High School-Devine, TX
August 2014 to June 2017
Skills
• Stress management
• Communication
• Time management
• Active Listening
• Communicating with colleagues as necessary
• Microsoft Office
• Problem solving
• typing requests
• Process over the phone payments
• Keeping records of customer interactions, transactions, comments and complaints
• English
• Customer service
• Process returns
• Give customers information about products and services
• Help customers with any questions or complaints
• Ensure customer satisfaction
• Communication skills
• Phone etiquette
• Empathy
• Take online orders
• Warmth
• Dedication
Contact this candidate