Continuous Improvement Document Control

Curriculum Vitae

Jack Mashimango

Energetic and performance-driven operations and administrative professional with 15+ years of diverse experience across mining, logistics, warehousing, and humanitarian sectors. Proven track record of enhancing operational efficiency, optimizing workflows, and driving compliance across safety, quality, and regulatory standards. Adept at leading teams, streamlining processes, and delivering results in high- pressure environments. A natural problem-solver with strong analytical skills, excellent organizational abilities, and a collaborative leadership style. Seeking to contribute to a forward-thinking organization that values operational excellence and continuous improvement.

• Inventory & Stock Control

• Data Processing

• Document Control

• Administrative Procedures

• Logistical Support

• Warehouse Processes & Procedures

• Operations Management

• Planning, Organizing, Leading & Controlling

• Financial Control

• OHS&E & Quality

• Excellent attention to detail.

• Strong ability to plan, prioritize and multi-task with a high level of accuracy.

• Strong interpersonal and communications and organizational skills.

• Demonstrated commitment to develop and implementing high standards of HS&E

• Strong team leading and building skills.

• A high level of independence and the ability to work effectively with minimum supervision

• Ability to think analytically, strategically, creatively and practically.

• Ability to manage time / workload effectively & work under pressure according to deadlines.

• Dedicated, committed and highly motivated.

• Excellent IT Skills (MS Word, Excel, PowerPoint, Access, Spreadsheets, Graphs, Outlook, Email & Internet).

Address: 65 Spencer Street, Northampton – NN5 5JX, UK Phone Number: +44-747*-******

Mobility: Class C, Zambian Drivers’ License – Valid / FLT Counterbalance B1 Availability: Notice

Health: Physically & Medically Fit

Email: *********@*****.***

Warehouse Operative – (LLOP/PPT)

DHL Supply Chain, Northampton, UK Apr 2024 – Present Duties: Responsible for accurately picking and sorting packages for the customers. Achievements

• Streamlined inventory processes, reducing pick/pack times by 20% and improving order turnaround.

• Maintained a 99.9% accuracy rate in order fulfilment over 1 year period through meticulous attention to detail.

• Mentored three new team members, contributing to a faster onboarding process and a more cohesive team.

• Identified and resolved potential hazards, helping the team maintain a zero-accident record for over a year.

• Supported cross-departmental roles during peak seasons, demonstrating flexibility and a can-do attitude.

Independent Mining Consultant

Self-Employed, Lusaka, Zambia Jan 2021 – Oct 2023 Services: To coordinate and support large- and small-scale mining companies and individuals to comply with the requirements for acquiring mining licenses at Ministry of Mines & Mineral Development. Achievements

• Delivered independent technical reports and compliance documentation for regulatory bodies and investors.

• Conducted feasibility studies and resource estimations that led to successful project financing and development.

• Built long-term relationships with clients by delivering tailored, high-impact solutions and maintaining a strong reputation for reliability.

• Contributed to mining history and education initiatives, such as community talks or collaborative exploration projects.

Operations Coordinator

BIL Mineral Resources – Mkushi, Zambia Jan 2018 – Dec 2020 Duties: Manage overall operations and responsible for effective operations and successful management of labour, productivity and safety measures.

Achievements

• Introduced scheduling efficiencies and equipment maintenance protocols that improved daily output and reduced downtime by 20%.

• Developed and implemented enhanced safety procedures, resulting in a measurable reduction in workplace incidents or near-misses.

• Identified cost-saving opportunities in procurement and logistics, reducing operational expenses without impacting productivity.

• Trained and led a team of miners and support staff, boosting morale and achieving a high level of shift efficiency and task completion.

• Established a robust system for tracking and managing raw materials, tools, and supplies, minimizing delays and wastage.

• Ensured strict adherence to environmental regulations, including responsible waste disposal and water use management.

• Managed relationships with equipment suppliers, local authorities, and community stakeholders to maintain smooth operations and project transparency.

• Set up emergency protocols and organized regular drills, improving readiness for unexpected events or equipment failure.

Operations Administrator

Ndulumba Emerald Mine – Lufwanyama, Zambia Jan 2016 – Dec 2017 Duties: To oversee the general operations of the camp site office and ensure that logistical needs are met. To coordinate with vendors, handle billing/expenditures, and maintain stock of all supplies. Achievements

• Streamlined inventory and procurement processes, reducing downtime due to material shortages by 30%.

• I implemented a new filing and record-keeping system, improving document retrieval time and audit readiness.

• Supported compliance efforts by helping maintain up-to-date environmental and safety records for inspections.

• Assisted with payroll and contractor management, ensuring timely and accurate payments with minimal discrepancies.

• Coordinated daily logistics, from transportation schedules to supply deliveries, increasing operational efficiency.

• Facilitated communication across departments, helping field teams and office staff stay aligned and on schedule.

• Introduced digital tools like spreadsheets or task trackers to replace manual logs, boosting data accuracy and productivity.

Depot Controller

AEL Mining Services – Lumwana Mine, Zambia Jun 2008 – Dec 2013 Duties: Responsible for all the administrative processes within the office, as well as providing general administrative and logistical support to personnel and also enable the daily smooth running of the office and ensure that procedures and policies are adhered to. Achievements

• Arranged and conducted daily briefs with management and other department leads to discuss daily / future progress of existing and projected projects while documenting progress.

• Established work priorities, delegated work to subordinates, ensuring deadlines were met and procedures were followed.

• Effectively used management inventory software - verified computations against physical count of stock, adjusted for errors, or investigated discrepancies.

• Collaborated with other departments (i.e. Finance and HR departments) of the company to centralize the document movement for easy retrieval of information e.g. Invoices, quotations.

• Implemented rigorous safety protocols that reduced incident rates by a significant margin, ensuring compliance with HSE regulations and industry best practices.

• Optimized inventory management systems, leading to improved traceability of explosive materials and reduced wastage or expired stock.

• Coordinated seamless dispatch and delivery operations, resulting in on-time delivery rates exceeding 95% while maintaining strict adherence to security procedures.

• Introduced digital tracking tools or automated reporting, streamlining depot operations and enhancing accountability.

• Led successful audits by internal and external regulators, earning commendations for site organization and documentation accuracy.

• Mentored and trained depot staff on safe handling and emergency response, fostering a strong culture of safety and preparedness.

• Collaborated with security agencies to refine access control and threat response measures, significantly increasing depot resilience.

Document Controller

Tubular Technical Construction Ltd – Lumwana Mine, Zambia Aug 2007 – Apr 2008 Duties: Responsible for managing, organizing, and maintaining all technical and project-related documentation to ensure accuracy, accessibility, and compliance with company standards. Play a key role in supporting engineering, design, and construction teams by ensuring the right information is available at the right time. Achievements

• Implemented or optimized a digital document control system (e.g., Aconex, Procore, SharePoint), reducing document retrieval time by 40% and minimizing version control issues.

• Ensured 100% compliance with ISO standards and client documentation requirements, leading to successful audits with zero non-conformities.

• Facilitated seamless communication between engineering, procurement, and site teams by maintaining a centralized and accessible documentation hub.

• Developed SOPs and conducted training sessions for staff across multiple sites, boosting efficiency and ensuring consistent document practices.

• Digitized legacy files, reducing physical storage by 70% and enabling faster access to historical project data.

• Successfully compiled and submitted comprehensive document handover packages on time, contributing to early project closures and client satisfaction.

• Introduced automated workflows that flagged missing or outdated documents, significantly decreasing project delays due to documentation issues.

• Introduced a user-friendly electronic filing system on the company’s shared drives as well as manual filing system which reduced file retrieval time by 90%. Data Clerk

Inyasti Construction Ltd – Lumwana Mine, Zambia Jun 2006 – Jul 2007 Duties: Supporting construction operations by accurately recording, organizing, and maintaining project-related data. This included tracking materials, labor, and costs, as well as ensuring timely and accurate data entry into internal systems to support project reporting and decision-making. Achievements

• Streamlined data entry processes, reducing project documentation time by 30% and improving accuracy across all departments.

• Digitized all construction records, making retrieval 70% faster for ongoing and future projects.

• Developed and maintained a centralized project database, enhancing communication between site managers, engineers, and head office.

• Assisted with compliance audits by maintaining meticulous logs of equipment usage, material deliveries, and safety inspections.

• Created custom reporting templates for weekly progress updates, helping project managers identify risks and delays earlier.

• Collaborated with procurement and finance teams to reconcile delivery notes and invoices, ensuring timely supplier payments.

Electronic Data Processor/Field Clerk

United Nations High Commissioner for Refugees (UNHCR) – Zambia Jun 2003 – May 2006 Duties: Supporting field operations by ensuring accurate and timely data entry, management, and reporting of information related to persons of concern (PoCs), thereby maintaining the integrity of registration, protection, and assistance data, and contributes to the overall effectiveness of humanitarian response. Achievements

• Streamlining refugee registration systems, ensuring accurate and timely data entry for protection and assistance.

• Supporting the rollout of biometric identity management systems, enhancing the integrity of refugee records.

• Contributing to data innovation projects, such as those under UNHCR’s Data Innovation Programme, which explores AI, big data, and ethical data practices to improve humanitarian response.

• Maintaining accurate and secure filing systems for case management, logistics, and personnel records.

• Supporting field missions by coordinating travel, documentation, and logistics for staff and partners.

• Ensuring timely communication and reporting between field offices and headquarters, contributing to effective coordination.

• Playing a key role in community engagement, often acting as the first point of contact for refugees and local partners.

Bachelor of Business Administration (BBA) – ODL Mode 12/2010 Management College of Southern Africa (South Africa) Completed Year 1 – discontinued due to funding constraints SHORT COURSES

Certificate in Planning, Monitoring & Evaluation

University of Zambia (UNZA) Lusaka Zambia Short Intensive Course 04/2008 Certificate in Project Management

Technical Vocational Teacher’s College (TVTC) Luanshya Zambia Short Intensive Course 12/2007 I am a sociable person with a flexible personality which fits in well with teamwork. I am also a self-motivated, well disciplined, reliable, hardworking, committed person, willing to work both as a team member and on an individual level and I listen to others to be able to make good decisions. I have the ability to follow the company policies and procedures.

An avid reader of biography and history, I most enjoy sports particularly soccer and motor racing, where I have a loyalty to Chelsea FC and motor rally association of Zambia (someone has to) I enjoy the natural world particularly game viewing and I have a great interest for documentaries and researching. English. Reading. Writing. Speaking. Listening.

Very Good. Very Good. Very Good. Very Good.

Available upon request

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