Quality Assurance Operations Manager

JEREMY J. CARPENTER

San Antonio, TX 210-***-**** **********@*****.***

PROJECT & OPERATIONS LEADER

Results-driven professional with over 10 years of progressive experience in leading and managing complex projects, operations, and organizational initiatives from conception through completion. Proven expertise in project planning, execution, stakeholder management, risk mitigation, and process optimization to achieve strategic objectives and drive efficiency. Adept at leading cross-functional teams, managing substantial budgets, and delivering projects on time while ensuring quality and compliance.

CORE COMPETENCIES

Project Lifecycle Management Stakeholder Engagement Risk Assessment & Mitigation Scope Definition & Control Budget & Schedule Management Process Improvement & Optimization Change Management Team Leadership & Development Strategic Planning & Execution Vendor & Contract Management Quality Assurance Regulatory Compliance Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) QuickBooks Online SAP PeopleSoft AdTrav

CERTIFICATIONS

OSHA 30 (Construction Safety)

Basic Accounting (ITU)

Notary Public, State of Texas

CPR Trained

PROFESSIONAL EXPERIENCE

The Fox Alliance, San Antonio, TX

Operations Manager (Project Lead for Client Services) March 2024 – May 2025

Orchestrated end-to-end project management for tax preparation processes across three offices, encompassing client communication strategy, project scheduling, billing systems, and meticulous record-keeping to ensure timely and accurate service delivery.

Drove operational efficiency projects, providing comprehensive administrative, operational, and HR support for a fast-paced accounting firm.

Led initiatives to streamline office operations, including detailed record maintenance, task delegation to seasonal staff, and management of administrative aspects for HR and supply/equipment procurement projects.

BDO USA, San Antonio, TX

Administrative Support Specialist (Project Coordination & Documentation Lead) June 2021 – March 2024

Managed project-based client engagement agreement lifecycles, including drafting, meticulous review, and revision to ensure accuracy, completeness, and adherence to firm standards.

Ensured all critical project documents, including engagement agreements, consistently met internal standards and external legal requirements.

Successfully finalized a high volume of project-related professional documents, including invoices, reports, memos, letters, and financial statements, utilizing advanced software tools.

Maintained meticulous records management database systems crucial for project documentation and compliance.

H&R Block, San Antonio, TX

Multi-Unit Team Leader (Regional Project & Performance Manager) November 2020 – May 2021

Directed operational projects for three tax offices, focusing on leadership, recruitment, and associate development to deliver outstanding client experiences and achieve business targets.

Successfully guided office projects to lead their region in profit margins and customer satisfaction.

Developed and implemented office-level strategic growth plans and client acquisition projects, driving local partnerships and community involvement initiatives.

Managed recruitment projects for tax office associates and led training programs for management staff, resulting in recognized seasonal success.

U.S. Department of Commerce, Bureau of the Census, San Antonio, TX

Area Census Office Manager (Large-Scale Program Manager) December 2019 – November 2020

Directed all census operations projects for San Antonio, TX, and Bexar County, supervising a workforce of 1,000 employees through complex project phases.

Developed and led a high-performing project workforce, effectively managing multiple concurrent priorities and individual projects to successful completion.

Successfully project-managed a team of managers to complete their mission ahead of 245 other offices nationwide, achieving top 5% national ranking for all census operations.

Directed all phases of office and field activity projects, including recruiting, human resources, and automated/in-person data collection for 118,000 cases.

Recognized by the Director of the Bureau of the Census and the U.S. Secretary of Commerce for excellence in project execution and leading one of the top offices in the nation.

Recruiting Manager (Strategic Talent Acquisition Project Manager) March 2019 – December 2019

Led strategic recruiting projects across 75 counties in Texas, supervising and managing a decentralized workforce of over 40 professionals to meet aggressive hiring goals.

Achieved national first in meeting recruiting project goals through effective planning, execution, and stakeholder engagement with community leaders and business officials.

Project-managed the recruitment and selection of over 2,000 individuals for government positions, including the development and delivery of weekly training programs for new hires.

Negotiated and managed contracts with key partner organizations as part of broader recruiting project strategies.

Organized and executed large-scale recruiting events, recognized by the U.S. Secretary of Commerce for project success.

Devised and implemented innovative project strategies for hard-to-enumerate counties, identifying cost-effective recruiting methods and utilizing social media to source 35% of new hires.

WATCHTOWER, Wallkill, NY

Senior Manager & Operations Administrator (Corporate Project Manager) November 2012 – February 2019

Served as Project Manager in support of diverse corporate initiatives directly for the Office of the President.

Spearheaded a major change management project affecting over 5,000 employees, including the successful transfer of entire operations from NYC to a new upstate facility.

Led full-cycle sourcing projects, encompassing strategy development, supplier negotiation, award recommendations, and business case presentations to senior leadership.

Managed and analyzed cost and progress reports for projects valued in the hundreds of millions of dollars, ensuring strict adherence to budget constraints and project deadlines.

Ensured all required permitting documents and approvals were in place for development projects.

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