Support Specialist Customer

JACQUELINE ROSADO

Oviedo, FL 407-***-**** ********.**@*****.***

OBJECTIVE

Dedicated and customer-focused professionals with a strong commitment to delivering exceptional service. Seeking to leverage excellent communication, problem-solving, and conflict-resolution skills to contribute to a dynamic customer service team. Passionate about providing positive customer experiences and ensuring satisfaction, while efficiently handling inquiries and resolving issues in a timely manner.

EXPERIENCE

Customer Support Specialist - Meijer

Remote, FL June 2022 – May 2025

Managed inbound calls, addressing customer inquiries and issues promptly and professionally.

Provided product/service information, troubleshooting, and resolutions to customer concerns.

Documented customer interactions in the CRM system, ensuring accurate records.

Collaborated with other teams to resolve complex issues and escalated when necessary.

Maintained knowledge of company offerings to ensure up-to-date and accurate information.

Consistently met performance goals, including call volume and customer satisfaction metrics.

Customer Support Specialist – Celgene/Bristol Meyer Squibb

Remote, FL June 2020 – June 2022

Worked remotely as an Inbound Representative to conduct surveys and obtain medication dispensing authorizations for patients with critical health needs.

Documented patient side effects and updated accounts with accurate and timely information.

Ensured proper transfer of pharmacies to the appropriate departments for obtaining authorization numbers.

Care Specialist - Hewitt and Associates

Orlando, FL Sept 2006 – February 2009

Provide exceptional client service, building strong relationships to drive retention, satisfaction, and long-term loyalty.

Assess clients' financial needs and align tailored products and services with their long-term goals.

Manage diverse insurance requests, identifying opportunities to enhance the agency’s reputation and expand offerings.

Prioritize customer needs and resolve concerns efficiently in a fast-paced, dynamic environment.

Legal Assistant - Palmer Reifler and Associates P.A.

Orlando, FL June 2022 – May 2025

Engage with delinquent clients to discuss and propose tailored solutions for outstanding balances.

Assist customers with past-due accounts to recover lost revenue, offering flexible repayment options that align with their needs.

Coordinate and schedule appointments and meetings with clients to ensure timely resolution of account issues.

EDUCATION

Kelvyn Park High School – Chicago, IL June 1990

Rome Academy of Cosmetology – Chicago, IL May 1991

COMMUNICATION

●Customer Service

●Account Management

●Complaint Resolution

●Financial Reporting

●Collections

●Data Entry

●Insurance Coverage Verification

●Payment Processing

●Account Reconciliation

●Bilingual

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