Customer Service Executive Director

STACEY NOBLE-LOVELAND

Phone: 618-***-****

Email: *******@*******.***

LinkedIn: linkedin.com/in/stacey-noble-loveland-a8403115

PROFESSIONAL SUMMARY

Detail-oriented, dedicated leader with extensive customer service and management experience, specializing in senior services operations. Proven track record of developing innovative programs, building strategic community partnerships, and leading high-performing teams with a passion for advocating and supporting seniors.

CORE COMPETENCIES

Leadership & Team Development Strategic Planning & Programming

Community Relations & Partnerships Operations Management

Relationship Building & Networking Training & Coaching

Customer Service Excellence Creative Problem Solving

PROFESSIONAL EXPERIENCE

Director of Operations Senior Services Plus, Inc. 2021-2025

Direct daily operations of multiple programs within the agency, ensuring seamless service delivery

Lead and develop cross-functional teams while implementing new programming initiatives

Cultivate community relations and establish strategic partnerships to expand service reach

Provide comprehensive training and coaching to staff members

Director of Resident Services The Esquiline 2018-2021

Oversaw comprehensive resident services including Activities, Pastoral Care, Wellness, Transportation, and Concierge services

Developed and managed volunteer programs and strategic community partnerships

Served as primary liaison for Independent Living residents, addressing concerns and enhancing quality of life

Led team training and coaching initiatives to improve service delivery

Executive Director Cedarhurst Senior Living 2017-2018

Directed all aspects of community operations including team building, daily operations, and staff training

Implemented marketing strategies and developed community partnerships to drive growth

Managed resident activities programming and resolved complex operational challenges

Executive Director Foxes Grove Supportive Living 2015-2017

Managed daily operations of the supportive living community

Coordinated resident activities and wellness programs

Led team development initiatives and community outreach efforts

Implemented problem-solving strategies to enhance resident satisfaction

Care Transitions Coordinator Senior Services Plus, Inc. 2009-2015

Developed and implemented comprehensive Care Transitions Program in partnership with two area hospitals

Reduced hospital readmission rates through targeted intervention strategies

Conducted home visits with seniors to assess needs and provide resources for safe independent living

Researched and implemented innovative approaches to post-hospital care support

EDUCATION

Master of Arts in Gerontology Lindenwood University

Bachelor of Science in Organizational Leadership Greenville University

ACHIEVEMENTS

Successfully developed Care Transitions Program, contributing to reduced hospital readmissions

Established strategic partnerships with healthcare facilities and community organizations

Led multiple teams across various senior living environments

Specialized expertise in serving diverse senior populations from independent living to supportive care

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