Administrative Assistant Customer Service

PROFESSIONAL SUMMARY

Highly organized and meticulous Administrative Assistant with over five years of experience in office management, customer service, and administrative support roles. Proficient in managing office operations, maintaining data integrity, and providing exceptional customer service. Adept at utilizing various software applications and systems to enhance productivity and efficiency. I am known for excellent communication skills, an initiative-taking approach to improving office processes, and a proactive nature.

AREAS OF EXPERTISE

Office Management

Data Entry and Analysis

Calendar and Schedule Management

Invoice Processing and Reconciliation

Inventory and Supply Maintenance

Word Processing (85 WPM)

TECHNICAL SKILLS

Microsoft Office Suite (Word, Outlook, PowerPoint, Excel)

Adobe Acrobat, Avid, Ariba, Yardi, Box, MRI, Concur, Onesite

QuickBooks, DocuSign, Constant Contact, Service Pro, HRIS, CRM, Google Docs, Building Link, Cleared4

Epic, EMR/Cadence, Brivo, NextGen, Keri

TEMPORARY WORK PROFESSIONAL EXPERIENCE

RIVERVIEW COURT

ADMINISTRATIVE ASSISTANT 09/2024 –11/2024

Greeted visitors; determined the nature of their visit and directed visitors to the appropriate employee.

Accepted rental payments from tenants and provided the tenants with receipts for their payments where applicable.

Screened incoming calls; operated multi-line telephone system; took messages and forwarded calls.

Received, sorted, routed all mail, and operated the postage machine.

Dispatched Superintendents and/or Handypersons to make repairs on an emergency or routine basis.

Ensured all repair completed work orders were entered into the database.

THE WALT DISNEY COMPANY

LEGAL ADMINISTRATIVE ASSISTANT 03/2024 – 07/24

Relied upon creating spreadsheets and Word documents for all legal departments for detailed indexing of all relevant information within all hard copies of files before transporting for scanning, storage, or shredding.

Prepared indexed documentation for scanning and packed individual files alphabetically into Iron Mountain boxes for scanning, shredding, and storage.

Preserved weekly charts by entering updates showing completed and pending projects.

CENTER FOR ALTERNATIVE SENTENCING AND EDUCATION

FACILITIES ASSISTANT/ OFFICE MANAGER 1/2023 – 11/2023

Managed the day-to-day operations at two Harlem locations. Assisted with scheduling maintenance and janitorial staff and work by outside contractors at the locations and scheduling drills.

Maintained an open collaboration with cellphone vendor T-Mobile while using their IBM MaaS360 mobile device management portal to keep our inventory of 500+ cellphones, configure phones for new hires, send agency-wide messages via text message, and troubleshoot as needed.

Achieved fleet operations and vehicle maintenance for the CASES fleet of 12 vehicles, including coordinating with program staff and garages.

Supported the Facilities Director in soliciting, leveling, and evaluating bids for needed purchases and/or work and ensured coordination with building managers as required.

Responsible for all invoices, prepared check requests, and monthly reconciliation of Facilities Amex.

MEMORIAL SLOAN KETTERING CANCER 9/2022 -10/2022

MEDICAL RECEPTIONIST

Received incoming calls from international patients and relatives and referred medical staff about scheduling remote and in-person appointments.

Vetted online appointment request forms for accuracy, entering demographics into the Cadence system and entering any pertinent notes.

Assigned each appointment form based on region to specified Care Advisors.

Managed all incoming pathology materials and reports, logging each into Cadence and a logbook, emailing the receipt of material to the Care Advisor, and storing it in the proper cabinet for retrieval.

SONI RESOURCES GROUP

REMOTE DATA ENTRY CLERK 4/2022 – 8/2022

Conducted daily internet searches to research organizations globally.

Processed reports in the database and transferred them to Excel for cleanup with information based on research.

Revised database and spreadsheets with relevant and correct addresses and contact information.

Maintained database entries, ensuring that I removed duplicate contact information was removed and updated information was accurate.

ACACIA NETWORK

FRONT DESK MEDICAL RECEPTIONIST 9/2021 – 4/2022

Welcomed registered/unregistered patients while answering or referring to inquiries.

Registered all patients; processed billing and payments; assisted patients with completing forms and collecting relevant insurance documentation.

Prepared necessary documents for the visit and scheduled follow-up appointments.

Faxed, scanned, filed, and mailed documentation.

RIVERDALE COUNTRY SCHOOL

NURSING ADMINISTRATIVE ASSISTANT 10/2021 – 1/2022

Provided administrative aid to the Head Nurse and nursing staff.

Prepared and distributed take-home test kits for faculty, staff, and students.

Relied upon accepting flu shot consent forms for faculty and staff, entered information for verification, and filed it into the database.

Maintained and updated inventory via recording and reordering nursing supplies; ensured all packages were counted and logged appropriately.

Distributed testing to each student, advising each time allotted, received, and then distributed completed test to proper faculty.

CUNYCOVID-19 TESTING PROGRAM

CUNY COVID-19 SCREENER 9/2021 – 10/21

Registered EMPIID information for testers into the Cleared4 database to ensure CUNY registration is current

Presented visual instructions for onsite self-COVID-19 testing.

Prepared all test kits for pick up, calculating the exact end-of-day tally of kits for pickup.

Ensured that the team and testers adhered to proper PPE compliance.

ROSE ASSOCIATES

AFFORDABLE HOUSING LEASING ASSOCIATE 5/2021 – 7/2021

Maintained the affordable housing waitlist and processed new move-in files.

Ensured on-time completion of annual re-certifications.

Relied upon maintaining updated resident records.

Issued proper notices when necessary (i.e., delinquent payment, eviction notices, returned checks, memos)

Performed ad hoc duties as assigned by management.

DOUGLAS ELLIMAN/LONDON TERRACE TOWERS

LEASING ADMINISTRATIVE ASSISTANT 1/2021 – 3/2021

Provided full administrative support and calendar management, including scheduling Zoom meetings, conference room preparations, drafting memos and entering communication into building links, researching building rules and proprietary leases, and sublet rules for the General Manager, Assistant Manager, and Accounts Manager.

Met with all new residents to onboard via email, in person, or telephone.

Communicated and provided the documentation needed related to moves in/out) and minor repairs; secured necessary documentation (e.g., insurance certs, indemnification letters, home insurance).

Updated storage room and bike room storage spreadsheets via referring to Yardi confirming fees charged and received.

PHIPPS HOUSING/UPTON

LEASING ADMINISTRATIVE ASSISTANT 10/2020 – 12/2020

Supported the Property Manager with all lease renewals.

Generated renewal leases for in-person signing and sent leases via bulk mailings.

Entered new tenants into Yardi and accurately recorded all

Created spreadsheets to keep an accurate update for each property to keep track of all mailed, signed, or pending renewal leases for the Property Managers and Director.

Scheduled maintenance repairs, pest control, and tenant requests to meet with property managers.

FOODBANK BRONX DISTRIBUTION CENTER

ADMINISTRATIVE ASSISTANT 2/2020 - 3/2020

Responsibilities encompassed updating the daily food distribution deliveries across the tri-state area by inputting all relevant information into the database, following up with recipients/clients to confirm the quantity of pallets, and addressing any concerns.

Assured efficiencies in the following areas: traffic flow and scheduling systems, delivery and transportation, inventory control, quality control, loading dock activity, storage, and security.

Ensured clientele of guaranteed delivery, ensuring all could properly serve their community.

HUNTER TAUBMAN FISHCHER & LI LLC

LEGAL ASSISTANT/RECEPTIONIST 11/2019- 1/2020

Welcomed visitors by greeting them in person or on the phone, answering or referring to inquiries.

Supported staff by managing administrative tasks, communicating messages, maintaining calendars & schedules for attorneys, typing, filing, copying, and proofreading legal documentation.

Maintained a comprehensive & organized billing system using Time Slip, QuickBooks, and Excel, accurately recorded all billable hours.

ALLIANCE BUILDING SERVICES

HUMAN RESOURCES ASSISTANT 4/2019 – 7/2019

Provided follow-up support for HRIS database employee records.

Received all incoming applicants and employees, provided each with proper application, received all relevant identification, and assigned relevant recruiter for appointment.

Composed and distributed routine written correspondence from Human Resources.

Verified I-9 and ensured completion of the relevant documentation and identification before sending the application to HR management.

DOUGLAS ELLIMAN

ADMINISTRATIVE ASSISTANT 1/2020 -2/2020

Provided administrative support, opening and prioritizing mail for proper distribution or filing/scanning.

Screened incoming calls, taking meticulous messages and emailing directly to senior property managers if I could not personally resolve the caller’s inquiry or request.

Tracked and coded all invoices for the assigned portfolio of properties, aiding with developing financial reports for senior management utilizing Yardi and Avid programs.

Prepared letters and chargebacks to shareholders following lease documents and established building

procedures.

MCKISSACK & MCKISSACK

ACCOUNTING ADMINISTRATIVE ASSISTANT 11/2018 – 12-2018

Supported Executive and Senior Vice Presidents by managing calendars, processing expense reports, and booking travel.

Performed administrative accounting tasks by entering time into the ADP database.

Aided accounting by creating Excel spreadsheets during auditing and entering relevant financial data regarding projects completed and pending.

JACOBS/CH2M HILL

ADMINISTRATIVE ASSISTANT/RECEPTIONIST 5/2018– 10/2018 5/2018– 10/2018

Operated a multi-line phone system, directing calls for several hundred employees within multiple office locations.

Responsibilities included scheduling and setting up conference rooms, ordering food, and preparing necessary documentation or conference materials.

Maintained office supply by taking inventory and ordering while keeping forward thinking about reducing corporate expenses.

STUYTOWN

ADMINISTRATIVE ASSISTANT/RECEPTIONIST 10/2017 –1/2018

4/2017 – 7/2017

Prepared and entered lease applicant information into the residential management system to create, review, and print applications, credit screenings, and other lease-related documents. Communicate with applicants the required paperwork, fees, rent and security checks, and other lease documents the landlord requires.

Followed up with applicants via telephone and email to communicate outstanding required paperwork, fees, rent and security checks, lease documents, and other lease documents required by the landlord.

Toured model apartments and amenity areas with prospective tenants.

EDUCATION

UNIVERSITY OF THE STATE OF NEW YORK BOARD OF EDUCATION DEPARTMENT

Test Date – 02/01/1984 / TEST CENTER - 316

HSE ID NUMBER – L90549 / DIPLOMA NUMBER – Z999999

DATE ISSUED – 03/12/1984.

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