Customer Service Social Media

CHLOE M. NAVARRO

***** ****** ****** ** 713-***-****

Friendswood, TX 77546 *********@*****.***

OBJECTIVE

Pursue a position in a customer service environment that will allow me to utilize my excellent customer service experience. A position with an establishment that will be both challenging, in addition, rewarding, and allow me to enhance my present experience. SKILLS/ PERSONAL PROFILE

• Basic knowledge of Microsoft Word, Excel and Power Point, and NetSuite

• Diverse customer service skills with ability to handle fast paced environments

• Filing background, preparation, and processing of cash and business transactions

• Dedicated, Energetic, Positive Attitude, Team Player, and Self Motivated

• Organized, Punctual, Responsible, Excellent Communication, and Organizational Skills EDUCATION

Coppell High School, Coppell, TX

GED, June 2018

Applied to North Lake College, Irving, Texas - projected date of enrollment spring 2020 EXPERIENCE

Lovesac, Stamford, Ct 10/2019 – 08/2024

Sales Associate

● Utilize Lovesac’s proprietary selling process, providing each customer with outstanding service by greeting and acknowledging every customer at all times.

● Represent Lovesac on social media platforms, showcasing features and benefits and the uniqueness of our product platform.

● Offer additional financing options to the customer.

● Consistently educate clients of current promotional offerings and products while maintaining knowledge of current promotional offerings and products.

● Maintain inventory integrity and accuracy protecting company assets at all times.

● Assists in the execution of any promotional campaigns, including product placement and marketing updates pursuant to Company standards.

● Partner with store management to ensures that all customer service issues are resolved, and enhance all aspects of customer service, including order management.

● Participate in ensuring that store standards are maintained (i.e., merchandising, marketing, store cleanliness, appropriate floor replenishment, backroom organization, safety, etc.) in accordance with Company operating policies and procedures.

● Act with integrity and trust at all times, modeling behavior that respects our employees, peers and customers in accordance with the core values of our company.

● Perform any other duties as requested by management. Returns Coordinator

● Complete transactions in a timely manner necessary for all returns and price adjustments including refunds, exchanges, and credit memos for handoff to Management for refund.

● Assisted Operations Specialist and cross train on all reporting.

● Partner with Operations Specialist to manage new process and develop proper work flow. As volume changes, contributes to team in other ways as time allows.

● Collaboration with the finance team to ensure transactions are completed in full on a timely basis.

● Assisted the team and Senior Manager with projects and tasks as needed.

● Perform any other duties as requested by management. Torchy’s Tacos, Coppell, TX 07/2019 – 09/2019

Cashier

● Greeted all guests politely and with a smile.

● Accurate order taking, includes repeating order to customers at time of order and delivery of food.

● Setting up or closing down the dining room, restrooms, and patios.

● Accurate cash handling and credit card procedures.

● Answered the phones using all aspects of the Torchy’s script requirements and taking call in orders.

● Maintained a clean and sanitary work area as outlined by city health codes.

● Assist with opening closing restaurant duties and re-stocking.

● Able to explain the menu and suggestively sell to all customers.

● Helped pre-bus and cleaning the dining room during service while not on the register. Dairy Queen, Coppell, TX 04/2019 - 10/2019

Shift Leader

● Provide direction and feedback to workers during shifts

● Schedule employee shifts and assign duties

● Manage time-off requests and handle last-minute absences

● Train and coach new employees

● Inspect equipment and communicate the need for repairs or replacements to management

● Check cash drawers and prepare bank deposits

● Ensure health and safety standards are followed

● Address customer and employee complaints

● Resolve conflicts between workers

● Foster and maintain a positive work environment

● Performed other duties and responsibilities as requested by management staff Team Member 05/2015 – 4/2019

● Communicated clearly, quickly, and politely with co-workers to ensure correct order is served to the customers

● Being pleasant and alert to customers need

● Initiated and complete customer transactions quickly and accurately

● Cash handling and credit card transactions

● Assembled and delivered orders to customers quickly and efficiently

● Kept entire work area cleaned and sanitary throughout my shift

● Prepared products quickly and accurately, while following all preparations, health and safety standards and guidelines

● Completed assigned prep work for stocking and setting up my work area

● Worked as a team member to assure constant and consistent quality, service, cleanliness, and value to each customer

● Informed immediate supervisor promptly of all problems or unusual matters of significance

● Performed other duties and responsibilities as requested by management staff or shift leaders

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