Business Systems Technical Support

THERESA ROZMAN

Joliet, IL 815-***-****

****.**.***@*****.*** https://www.linkedin.com/in/trozman/

SENIOR IT TEAM LEADER

Results-driven technology leader with extensive experience in Information Technology and Marketing. Agile certified. 13 years’ experience in project management, program coordination, infrastructure and environments, website design and enterprise content management implementation; proven ability to lead in high demand situations.

CERTIFICATION

Certified SAFe® 5 Practitioner, Scaled Agile Inc, Joliet, IL, 2021 Scrum.Org Professional Scrum Master class, September 2021 Six Sigma Yellow Belt, April 2024

Six Sigma Green Belt, (anticipated completion)

Languages: HTML, CSS, PHP, jQuery, JavaScript, Ajax, React/JS Application Platforms: Sitecore 9/10, Oracle Web Center Sites, Oracle Web Center Content, Adobe Experience Manager

(AEM), Digital Asset Manager (DAM) Drupal, Joomla, WordPress, Xamarin, Custom CMS, Laravel, SyncFusion, ZF2, Doctrine, HubSpot, Salesforce, Microsoft Dynamics 365, NetSuite Web Admin Apps: Amazon Web Services (AWS), Azure, Google Cloud Hosting, Cloud Hosting, Bitnami, Bitbucket, Google Virtual Hosting, Apache Webserver, PHP MyAdmin, Shopify, CDN, Android/iPhone mobile development

Operating Systems: MAC OS, MS Windows and Server, Apache Red Hat, Knoppix, Ubuntu, Debian, (Linux varieties), ESX Server, VMware, vSphere, AS-400

Databases: MySQL, Microsoft SQL, .NET, OracleDB

Tools: Atlassian- JIRA, Confluence, JiraAlign, StatusPage, Asana, Figma, Adobe Creative Cloud, GIMP, APIs, Exchange / Outlook, Office 365, Google Suite, Open Office, New Relic, GitHub, BitBucket, MailChimp, Google Analytics, MS Hyper-V, Ghost Solution Suite, Tumblr, Facebook, Pinterest, LinkedIn, Twitter, QR Codes

REZA'S IT BIZ, Joliet, IL 2010 - present

Marketing & Technology Consultant - Product Owner

Provided up to 18 companies IT / IS needs by providing development and technical support.

• Partnered with client executive teams and outside services to complete projects from conception to completion.

• Facilitated migration of client websites, monitoring data transfers, and organizing DNS. Communicate status regularly.

• Documented client processes, procedures, and standards to ensure continuity and establish minimums for SLAs. TREXIN, Remote Contractor June 2023 – March 2024

Technical Delivery Lead and Senior Program Manager for HCSC, Health Care Service Corporation Managed 3-5 simultaneous server environments projects including future expansion planning.

• Reduced the testing time from 2 weeks to 2 days for Claim Benefits.

• Enabled a 25% increase in testing for claims environments in all release paths without reconfiguring data or servers. Outside vendor data can now be virtualized or simulated to mimic actual flow.

• Under a tight timeline, orchestrated client expansion with a 6-month contractual limit - new contract data and provisions to be available on all systems.

• Created a workflow to allow continuous data refresh and deidentify data. THERESA ROZMAN ****.**.***@*****.*** PAGE 2

MAPLETON HILL, Remote & Boulder, CO April 2022 – June 2023 Senior Technical Project Manager and Product Owner for Sitecore applications

• Led a $1.5M major website redesign and development for an international consultancy. Provided and expanded initial wireframes to include all new functionality as requested by the client.

• Facilitated the system-wide Sitecore 10 upgrade for a multi-site organization; coordinated both client and contract staff. Reviewed and resolved multi-language, multi-country, and multi-site issues to develop a common standard implementation.

• Provided Business Analyst and Scrum Master expertise for a large resort organization as they redesigned and rebuilt multiple individual property websites. Ran secondary QA for the requirements provided by the client. TOGETHERWORK, SHULWARE, (A Togetherwork Company) Remote & Chicago, IL June 2021 – May 2022 Technical IT Manager/ Product Owner, Product Development Created a highly effective team of 10 people supporting technological, database, and application development.

• Collaborated with infrastructure and dev-ops teams to assure performance during sustained high load periods: improved application loading metrics by 40%; improved infrastructure stability with failover processes.

• Led the initiative for new email communications system to create a single tool that serves all lines of business.

• Monitored and enforced data security, compliance, and quality control policies.

• Coordinated the development of a tailorable, templated process for Apple and Android mobile apps to meet each client’s specific needs.

ASPEN DENTAL (ADMI), Remote & Chicago, IL December 2020 – June 2021 Senior IT Manager, Digital Technologies

Managed six uniquely branded sites and initiatives, CRM, paperless office check-in, and Patient Portal.

• Lead a diverse global team using Agile development methodology on Azure, GCP, and AWS. Served as JIRA administrator for team projects.

• Collaborated with individual application owners to upgrade and implement the sites in Sitecore.

• Implemented Sitecore Content Hub, Digital Asset Manager and Content Marketing Platform (DAM & CMP to create a common experience already using Sitecore 10 and Experience Manager.

• Maintained the Patient Portal for users to access for their records and billing. Updated the billing and payment area for easier online payments.

• Improved website KPIs and performance using Google Analytics and New Relic.

• In successive sprints, increased website conversion and overall user experience with multiple Sitecore enhancements. Coordinated mobile apps development with Xamarin/.NET platform for registration, forms, and payments.

• Consistently delivered successful deployments on a 3-week cadence with no adverse effect of day-to-day business operations.

• Coordinated between corporate and brand leadership to create new company websites on the same platform. ANTHEM, INC. (now Elevance Health), Remote 2018 – 2020 Senior Digital Product Manager - Product Owner for Infrastructure Scrum / Kanban team Delivered core feature development and 24/7 system support.

• Organized development team to move all Oracle Web Center Sites (WCS) portals and pages from on premise servers to AWS cloud hosting with disaster recovery options for both on-premise and cloud for better uptime and availability. Collaborated with individual applications and site moves from existing Oracle Web Center Content

(OWCC) servers to OWC portals to consolidate sites on one enterprise platform.

• Facilitated Oracle Web Center Sites 11G to 12C database upgrade across all portals and environments for security and parity to Oracle standards.

• Aligned infrastructure team with cross-functional support to effectively implement new components and capabilities, ensuring that APIs interact as expected when application interface changes.

• Key member of in-house team worked with Oracle on Service Requests and issues raised; invited to Oracle ECM Consumer Advisory Board (CAB) advising Oracle on web products roadmap providing real-time feedback. Spearheaded initiatives promoting shared library, code and content governance across sites and portals. THERESA ROZMAN ****.**.***@*****.*** PAGE 3

SYMMETRI MARKETING GROUP, LLC, Chicago, IL 2015

Technology Director - Digital Product Owner

Managed technology base for SMG digital web services. Supervised in-house DRUPAL developers, contract resources, and near-shore contract developers.

• Successfully executed projects from roadmap conception with client requirements to implementation and completion by writing epics and stories managed the schedule and backlog of project work through the complete lifecycle.

• Applied standardized processes for organizational technology needs, front-end development, server implementation and support, and organizing flow to provide client work on time and in budget.

• Reduced the maintenance backlog by designing a tighter process around work tickets, reducing number of meetings by 50%, and clearing pending queue of 100+ tickets in under 45 days.

• Maintained multiple server instances on Amazon Web Services hosting approximately forty sites. Identified and documented all variant sites and made recommendations for more stable server setup. Managed client DNS Zone files to ensure site availability.

TRAVELCLICK, INC., Schaumburg, IL 2013 - 2015

CMS Manager & Digital Product Owner

Coordinated developer resources spanning the US, India, and Spain. Grew team from 3 to 26. Troubleshot and identified server, connectivity, or code issues, and then directed appropriate teams to remediate. Established best practices, process, documentation, and standards while also integrating multiple offshore vendors.

• Coordinated Agile sprints for both development of new CMS features and bug fixes of existing systems and three thousand sites; led 3 concurrent workflows with conflicting deadlines to successful releases and outcomes of 18 significant releases of the primary CMS, resolving requests from key clients, including multiple high-profile clients.

• Organized development effort of new CMS platform for new responsive site implementations to drive ~600K+ in cost savings.

• Managed backlog items to be implemented based on importance.

• Spearheaded development team and launched a $1M client web project in fall 2014 realizing $40K in recurring monthly revenue while underwriting development of a new company CMS.

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VOLUNTEER SUMMARY

SLOVENIAN CATHOLIC CENTER / SLOVENIAN CATHOLIC MISSION., Lemont, IL 2015 - present Board Member, Publicity Chair, Technology Support, and Teacher

• General Board Member & Publicity Committee Chair - responsible for creating newsletters, e-blasts, and marketing campaigns to invigorate and expand the membership base. (Microsoft, Adobe, MailChimp)

• Evaluated existing technologies and services and implemented new processes to better connect with our volunteer workforce, membership, and public.

• Run Social Media (Facebook and Twitter), SEO (PPC and organic), Email Campaigns, and “Text Blast” to more effectively reach a wider audience of the SCC. Proven increased activity and participation after online blast campaigns.

• Troubleshoot, tweak and support the network and hardware/technology utilized by the SCC.

• Provide the Slomšek Slovenian School technology support in the roles of Computer Teacher and Web Developer.

• Support online and phone access for all weekend church services since the start of the Coronavirus pandemic using Facebook Live, YouTube, and conference call software. EDUCATION SUMMARY

Aviation Science, Park College of St Louis University, St. Louis, MO

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