Customer Service Bar Manager

Cassandra Soltysik

Bartender Cocktail Mixologist

Phone: 917-***-**** Email:

*************@*****.***

Objective: Bartender seeking a position at an upscale establishment. Skills:

• Bartending License

• 15 years high-volume, bars/restaurant/lounge/club experience

• Culinary and cocktail knowledge

• Very strong verbal communication skills and outstanding customer service abilities

• Polite, honest, friendly, intelligent, discipline, punctual, team player and professional

• Able to focus and keep an upbeat attitude under pressure and high volume

• Proficient in handling cash, debit & credit transactions

• Able to maintain an organized and clean work space

• Neat and polished appearance

• Willingness to learn and adapt to new situations Experience:

Delmonico’s NYC 08/2023 – 03/2024

• Maintained updated knowledge of all menu items, specials, liquor brands, beers & non-alcoholic selections.

• Continually provided exceptional service to members & their guests by being friendly, knowledgeable & friendly.

• Regularly cleaned & sanitized the bar area, beer lockers, refrigeration & storage areas.

• Expertly prepared both alcoholic & non-alcoholic beverages using correct techniques, liquid measurements & garnishes.

• Set up storeroom & work areas to allow easy access to stock items.

• Built guest satisfaction & enjoyment.

Harbor NYC 06/2021 – Present

• Provide excellent customer service & create a warm, inviting atmosphere for patrons.

• Setup glassware & liquor prior to events.

• Maintained full knowledge of beverage lists & promotions.

• Monitor customers for signs of excessive drinking & take appropriate action.

• Developed reputation as an efficient service provider with high levels of accuracy.

• Drove daily production activities with effective communication & leadership. Terminal 5 11/2018 – 06/2022

• Provide bar patrons with superior service & an enjoyable, memorable experience.

• Excelled at upselling customers from shelf to premium brands.

• Maintains high level of professionalism; approaches others in a tactful manner & reacts well under pressure.

• Maintains balanced cash drawer at the beginning & end of every shift.

• Comprehensive knowledge of inventory on hand, drink mechanics & drink pricing.

• Ability in delivering positive spirit & organizing work priorities. Mister East 09/2017 – 06/2021

• Welcoming, acknowledging & greeting guests in an orderly fashion way.

• Consistently keeping bar & work areas clean & sanitary in compliance with bar standards & local, state & federal laws.

• Take prompt corrective action whenever necessary to maintain the satisfaction & safety of all patrons & staff.

• Consistently adhered to quality expectations & standards.

• Accurately balanced cash register at all times.

• Ability to work under pressure amid distractions, interruptions & loud music. SLAKE/American Beauty NYC 12/2013 – 08/2016

• Ensured that customers were warmly welcomed & orders were taken efficiently.

• Checked identification of customers to make sure they met age requirements.

• Poured drinks quickly and as per the customer’s specifications.

• Kept the bar well stocked by maintaining the liquor, juices, garnishes & glasses.

• Reported all equipment problems & bar maintenance issues to bar supervisor/management.

• Identified & resolved problems in a timely manner. Webster Hall 12/2012 – 06/2022

• Provided excellent customer service.

• Responsible for the proper operation of the bar, receipts & inventory accountability.

• Ensured that the bar environment is safe as per the required health standards.

• Collected tabs in appropriate amounts & was accountable for cash & inventory for the period worked.

• Regularly rung in the highest sales.

• Strictly abided by all state liquor regulations, particularly in regard to intoxicated persons & minors. CAVO Restaurant & Nightclub 07/2012 – 12/2013

• Promoted a positive atmosphere and went above and beyond to guarantee each customer receives exceptional service.

• Prepared ingredients to make cocktail or other beverages.

• Kept bar area neat, clean & and organized at all times.

• Operated POS terminals to input customer orders, swipe credit cards & enter cash amounts received.

• Maintained bar’s accounts updated and managed discrepancies in financial records of sales.

• Ensured selling and serving of beverages in a properly sequenced manner.

• Skillfully anticipated & addressed guests’ service needs. More references upon request *

Education:

• College Of Staten Island – 2010

Completed a year of coursework in business with a 3.0 GPA

• Susan E. Wagner H.S – 2008

Diploma

Contact this candidate