Customer Service Representative
Resume:
Eugenia Cobb
Fraud Analyst Billing Disputes Representative
Wilmington, CA 90744
************@*****.***
Willing to relocate: Anywhere
Work Experience
Customer Service Representative
H.D. Buttercup-Los Angeles, CA
October 2018 to May 2025
Resolve client issues in regards to orders placed online as well as with a sales rep. Work directly with manufacturers located overseas to resolve clients issues with items purchased Work closely with Dispatch to assure that the clients deliveries are scheduled correctly. Process Delivery Questionnaires
Customer Service Representative
Culver City, CA
October 2018 to March 2020
My role was to assist clients with questions on deliveries and also billing. I also. Worked with vendor in and out of the U.S for replacement parts. I worked with online chat and also Zendesk as well. Fraud Analyst Billing Disputes Representative
Bank Of America
July 2017 to May 2018
Observe customer transactions to Identify fraudulent activity (Account takeovers Friendly Fraud theft and similar risk ),
● Monitor real time queues and identify high risk transactions,
● Identify fraudulent transactions and cancel them from further processing
● File Fraud Claims
● Resolve customer issues within the scope of existing service level agreements
● Billing Disputes
● Handles invoice billing complaints and discrepancy
● Issues credit memos when necessary
● Assisted Clients with the collection of payments from outstanding accounts receivable Customer Service Representative/Data Entry
Apollo Temporary Agency
December 2015 to June 2017
Provide excellent customer service and support through a high volume call center
● Assisting customers with inquiries on Toyota recalls
● Assisting customers with dealer information
● Data entry of new customer data and entry of warranty and service information Client Service Representative
Prime Time Airport Shuttle
December 2014 to January 2016
Provide expert customer service and support through a high volume customer care call center
● Data entry of customer information and entry for dispatch
● Scheduling reservations for pickups and drop offs via telephone and online chat Client Service Representative/Data Entry
Apple One
January 2015 to December 2015
Provide expert customer service and support through a high volume customer care call center
● Support consist providing customer service to customers by placing outbound follow up calls
● Data Entry Clerk of orders and notes
Sales/Customer Service Representative
Sensa Products
March 2011 to July 2013
Receiving and placing orders for weight loss Supplement Company by telephone and internet
● Sales for a high volume call center - Daily goal maximum of 120 calls per day
● Retention - Retaining customers by using tools to encourage them to want to continue using the product with main goal to register the customer for the auto ship program
● Billing Inquiries - Assisting/trouble shooting customers billing inquiries
● Placing and tracking orders via UPS
Sales/Customer Service Representative
Planet Antares Corporation
July 2005 to January 2011
Account Manager - Managing over 300 distributors with furthering their vending machine business
● Location Advisor- Assist distributors with finding a great location to place their vending machines
● Financial Advisor - Assist distributors with products and services that will gain a great profit for their business
● Update distributors on any promotions that are available to assist them with expanding their vending machine business with a greater profit margin Client Service Representative
ADP
May 2005 to November 2005
Provided clients with instruction regarding input of payroll depending on payroll frequency
● Effectively maintained and set-up system features, ran utilities, and downloaded payroll data and reports
● Monitored client's payroll transmission and assisted with any errors that occurred, while instructing client on how to correct and resubmit to avoid additional charges where applicable
● Trained all new hires on the ADP system and how to assist customers effectively Education
High school or equivalent
Skills
• Call Center
• Customer Care
• Customer Support
• Fraud Prevention
• Zendesk
• Customer Service
• AML
• Investigation
• CSR
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