Customer Service/Administrative Assistant

Debra Heiss

**** *** ***** ** ***** • 214-***-**** • *************@*****.***

Professional Summary

Dedicated professional with extensive experience in customer service, sales, and administrative support within insurance and community service sectors. Skilled at building client relationships, managing complex schedules, and delivering exceptional support to diverse stakeholders. Consistently recognized for outstanding service and reliability, earning high praise from clients and leadership. Seeking to apply interpersonal and organizational expertise in a dynamic role.

Experience

Administrative Assistant, State Farm Mutual Insurance (Virtual)

06/2017 – 06/2024

Provided comprehensive virtual administrative support to 6 Field Support Leaders overseeing 250 State Farm agents, ensuring seamless operations.

Managed calendaring and scheduled individual agent meetings, while organizing large-scale events, including catering and logistics, to facilitate collaboration.

Handled expense submissions, ordered supplies, and addressed diverse needs, earning consistent high praise from all 6 Sales Leaders for exceptional reliability and professionalism.

Health Insurance & Benefits Advocate, Community Council of Greater Dallas

09/2015 – 06/2017

Served as a mobile advocate, traveling to meet clients at convenient locations to provide personalized guidance on health insurance and benefits enrollment.

Delivered excellent customer service by explaining options clearly, addressing inquiries, and ensuring client satisfaction, fostering trust and accessibility.

Sales/Customer Service Representative, State Farm Agency

07/2014 – 09/2015

Sold auto, home, life, and health insurance products, consistently meeting sales targets while tailoring solutions to client needs.

Provided outstanding customer service, resolving inquiries and maintaining strong client relationships to enhance satisfaction and retention.

Initial Loss Representative, State Farm Mutual Insurance

07/2013 – 07/2014

Assisted clients in the Initial Loss Department by documenting auto accident details and processing claims with accuracy and empathy.

Delivered excellent customer service, addressing concerns promptly and ensuring a smooth claims experience, resulting in high client satisfaction.

Skills

Customer Service Excellence. Sales & Product Knowledge. Scheduling & Calendar Management. Event Planning & Coordination. Relationship Building. Administrative Support. Expense & Resource Management. Problem-Solving. Effective Communication. Time Management. Attention to Detail. Adaptability. Professional Experience

Education

MAY 1975

High School Diploma from Orchard Public School, Orchard, NE 68764

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