It Support Technical

Jessica M. Way

Columbia, SC ***********@*****.*** 803-***-**** LinkedIn: linkedin.com/in/jessicaway

Professional Summary

Experienced executive and operations assistant with a strong background in law enforcement, technical administration, and project coordination. Known for managing high-level operations, maintaining confidentiality, supporting senior leadership, and streamlining systems. Tech-savvy with proficiency in Microsoft 365, SharePoint, Zoom, and basic coding/systems skills. Currently pursuing a Cybersecurity certification. Seeking a remote administrative or technical support role where organization, loyalty, and problem-solving shine.

Key Skills

- Microsoft Office 365 Excel Outlook SharePoint Zoom Teams

- Administrative & Calendar Management Operations Support Confidential File Handling

- Project Coordination Asset Tracking Equipment Setup & IT Support

- Customer Service Budgeting & Reporting Communication & Scheduling

- Strong attention to detail Self-starter Multitasking Remote-ready

Education

DeVry University – Online Cybersecurity Certification Program

Expected Graduation: July/August 2025 GPA: 4.0

Professional Experience

Richland County Sheriff’s Department — Columbia, SC

Sheriff’s Deputy – Investigations Sept 2021 – Present

- Managed time-sensitive data using national law enforcement systems

- Supported investigative teams in documentation, court coordination, and reporting

- Maintained strict confidentiality in all administrative and digital tasks

Blue Cross Blue Shield — Columbia, SC

Project Assistant Nov 2020 – Feb 2021

- Processed tech equipment requests and coordinated IT support

- Built budget reports, managed SharePoint content, and scheduled internal communications

- Worked directly with the VP and departmental leaders to support ongoing projects

Protection Strategies, Inc. — Bethesda, MD / Washington, DC

Sr. Executive Administrative Assistant Jan 2018 – May 2019

- Supported Director and Security Chief with calendars, federal contractor compliance, and asset oversight

- Tracked mandatory training, managed onboarding/offboarding, and acted as primary contact for agency needs

- Maintained Excel-based budget tools and coordinated all IT setup and disconnections

Contact this candidate