Customer Service Technical Support
Resume:
KYSHIA I SADDLER
*** ***** ******, *********, ** 11798
*********@*****.***
OBJECTIVE: To secure a challenging and rewarding position in an organization that provides opportunities for growth and advancement.
EDUCATION:
1/2004-12/2006 Katharine Gibbs College, NYC, New York Certification: Hotel/Restaurant Management
Associate’s degree: Business
7/2001-6/2002 Katharine Gibbs School, Melville, New York Certificate: Computer Technical Support
SKILLS: Application Software: Microsoft Word, Access, Excel, PowerPoint, Outlook, HTML, Dispatch Heavy Call Center, Operate 15+ Multiline Phones.
EXPERIENCE:
2/2020-12/2023 A&J Staffing
Position: Direct Care Support
Responsibilities: Guide individuals with personal needs and care plans. Assist with everyday needs, including but not limited to, cooking, cleaning, making appointments, and self-care & Hygiene.
11/2019-12/2022 NYS DMV
Position: DMV Representative
Responsibilities: Provide information and directions to the public. Operate a computer
(input and retrieve information). Examine identification for authenticity and validity and confiscate fraudulent documents. Administer written/oral and eye tests as necessary. Examine and process permits, driver licenses, non-driver identification cards and registrations. Documents processed are Real ID, Enhanced and Standard. Collect fees, fines, penalties, surcharges and sales tax Process compliance and clearance orders. Operate Image Capture and Scanning Workstations.
Office Greeter – provide floor aide services (assist clients with questions and forms, review documents and guide them to a proper transaction). Traffic Violation Bureau – provide information and enter motorist’s plea scheduling hearings, collect fine payments, assist judges in hearing rooms 12/2015-6/2016 Long Island Developmental Agency, Dix Hills, New York Position: Direct Support Assistant
Responsibilities: Guide individuals with personal needs and care plans. Understands and can identify abuse as described in regulations. Assist with showers and some cases change diapers. Help with recreational programs that strengthen their life skills and ensure a comfortable and safe environment.
3/2014 -12/201 Extended Stay America, Melville, New York Position: Guest Service Rep.
Responsibilities: Process up to 100 guests’ arrivals and departures per day. Greet and welcome all guests with a smile and professional conversation. Manage all guest arrivals including processing payments, issuing room keys, answering all inquiries about amenities and guest attractions. Make reservations for incoming calls from guests. Update computer with housekeeper information and guests’ special requests. Count out drop money in the safe. Complete all shift reports.
3/2013-3/2014 Wyandanch Memorial High School, Wyandanch, New York Position: Substitute Clerical Assistant to the Assistant Superintendent
Responsibilities: General office work, prepared Power Point and other presentations, set up interview sessions, screened candidates, light bookkeeping, updated plans and policies. Worked closely with the Director of Special Education in the Special Education Dept., worked on IEP’s, worked on class schedules and assisted in giving out working cards.
6/2006- 03/2010 Tetra Tech Architects & Engineers, Farmingdale, New York Position: Office Assistant
Responsibilities: Support for the entire office including Office Manager. Answer an active switchboard/high call volume phone system. Type memos, letters and reports. Meet and greet clients. Enter names, addresses and phone numbers into a customized system. Open, sort and distribute the mail. Answer client inquiries. Prepare documents for new jobs out to bid. Send out all plans and specifications to the school districts and contractors.
*References will be furnished upon request*
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