Customer Care Specialist

Suliany Bayron

***********@*****.*** 813-***-**** Ruskin, FL

SUMMARY

Customer Care Specialist with 11 years of experience in customer retention, support, and satisfaction enhancement. Proven track record in developing and implementing strategies that reduce churn and boost loyalty, with strong skills in communication, active listening, and conflict resolution. Seeking to leverage expertise in CRM software and problem-solving in a Customer Care Specialist role. WORK EXPERIENCE

Davita Dialysis

Dialysis Patient Care Technician May 2023 - Present

• Connect patients to dialysis machines, monitor vital signs, and report any adverse reactions to the medical team.

• Provide basic life support and assist with emergency procedures during critical situations.

• Perform sterile catheter insertion and removal, maintain hygiene standards, and educate patients while documenting all care procedures accurately.

Charter Communications

Retention Specialist Feb 2018 - Apr 2023

• Developed and implemented customer retention strategies that effectively reduced churn and boosted customer loyalty.

• Analyzed customer feedback and behavior to identify trends, leading to improved service offerings.

• Provided personalized support and solutions, addressing customer concerns and enhancing overall satisfaction. Kabs Pharmacy

Pharmacy Tech Oct 2013 - Dec 2017

• Filled prescriptions, verified dosages, and prepared medications under pharmacist supervision, ensuring accuracy and safety.

• Managed inventory by ordering, stocking, and organizing pharmaceutical supplies to maintain optimal stock levels.

• Processed insurance claims, maintained patient records, and ensured regulatory compliance while providing customer service and medication guidance.

EDUCATION

Hillsborough High School

High School Graduate

CERTIFICATIONS

CPR Certification

Pharmacy Tech Certification

SKILLS

Dialysis Treatment Administration • Intravenous Therapy • Patient Vital Monitoring and Education • Infection Control • Equipment Maintenance • Emergency Response and Crisis Management • Interpersonal Communication and Medical Terminology • Time Management • Empathy • Problem Solving • Skills: Communication • Active Listening • Conflict Resolution • Product Knowledge • Attention to Detail • CRM Software Proficiency • Multitasking

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