Data Entry Patient Access

Mahdi Shabazz

*** ********** ***** **** 929-***-****

Panama City, FL 32401 **********@*****.***

Summary: Creative problem solver · Excellent communicator Team player · Enthusiastic self starter

EXPERIENCE

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Hospital for Special Surgery July 2015 – June 2024

Patient Access Services

Perform patient pre admission and admission process.

Assist in the registration of Inpatient, Ambulatory Surgery, Pre Surgical Screening, and Special Procedures Departments.

Work closely with patient access staff to ensure proper handling of charts and OR schedule

Set-up file according to commercial insurance no fault or workers compensation

Collect and validate patient demographic and insurance information.

Obtain Health, financial & religious information from patients and the time of pre admission,

Prepare hospital account and complete pre admission or admission paper work.

Advise of financial responsibility and treatment procedures from patients or guardians.

Maintain positive working relationships with patients, physicians, visitors, and hospital staff.

Contact insurance companies for patient medical billing operations.

Interact with hospital administrations to perform effective patient operations.

Work in compliance with hospital policies, procedures and HIPPA standards.

Respond to all patient concerns professionally.

Work under guidance of Patient Access SupervisorAdhere to government regulations=

Maximus January 2015 – Present

Contact Center Representative

Assisted Consumers to enroll in State Health Insurance

Assisted Consumers to qualify and enroll in Qualified Health Plans

Explained benefits of Anthem Blue Cross and United Health Care Plans

Resolve issues with on line applications and trouble shootingweb portal malfunctions

Data entry into Maximus CRM

Coordinated with various health plans and consumers to assure proper enrollment, effective enrollment dates, and premium assessments.

Advantage Care Physicians July 2014 – December 2014

Call Center Representative

Answers phone calls on behalf of ACP, serving as the front line of communication he organization with a focus on customer service

Update patient and medical office information utilizing EHR systems.

Assist patients in making responsible decisions during appointment scheduling and other service requests

Assists patients with any questions regarding ACP and resolves calls with minimal outside direction by researching and exploring answers, alternative solutions, implementing solutions, and escalating unresolved problems.

Maintains applicable call center database by entering/amending information.

American Medical Alert Corporation September 2012 – July 2014

Emergency Response /Technical Support Call Center

Heavy inbound/outbound call handling.

Coordinate with, and dispatch emergency services to provide critical assistance to subscribers via phone and Emergency response unit

Supervised and programmed new response units for subscribers

Performed technical support for installation and troubleshooting response units

Performed alpha/numeric data entry of subscribers information

Coordinated and dispatched technicians in response to service requests.

Rapid Realty/Astoria September 2010 – September 2012

Licensed Real Estate Sales Person

Customer intensive contact to provide information of apartment inquiries

Perform rigorous apartment searches and schedule apartment viewings

Thorough research to ensure apartments meet customer’s requirements

Coordinate viewing schedules with landlords and prospective renters

Escort clients to apartment to assess and assist in securing apartment when required

Delivery.com July 2006 – August 2010

Customer Service Representative

Confer with customers by telephone and email to provide information to obtain details of complaints

Maintain details of interactions, transactions, inquiries, complaints and actions taken

Escalated unresolved grievances to designated departments for further investigation

Examine relevant data to assess validity of complaints and determine causes and remedies

Arranged substitutions, refunds and adjusting bills to resolve customer’s billing complaints

Bear Stearns March 2000 – July 2006

Presentation Operator/Administrative Support

Created, revised and edited new slideshow presentations

Created graphs, charts and financial tables utilizing MS Word and Excel

Created, revised and edited new pitch book presentations

Quality checking formatting standards for priority assignments

Coordinated workflow between India and New York by scanning and emailing required documents

Bowne Business Solutions • Xerox Business Solutions October 1995 – February 2000

Electronic Print Administrator

Created monthly reports of meter reading, inventory, service contracts operations

Assured conformity and integrity of existing materials through quality checking

Managed workflow while assisting operators with time sensitive completion of job requests

Used computers to scan, retrieve and send documents to color printers and dept upon completion

Proofread presentations to assure copy quality and integrity of all material

Prepare billing information and shift reports

Education University of Houston (2yrs)

Software MS Office Suite 2000, XP Adobe Acrobat Illustrator 9.0

Copiers Xerox DocuTech, DocuColor, Fiery

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