Customer Service Call Center
Resume:
Venicia Moffett
St. Louis, MO *****
**************@*****.***
Professional Summary
To obtain a challenging experienced level position applying creative problem solving and leadership skills with a growing company. While also providing creative writing and advertising experience in applicable areas. Service and hospitality areas are included. Providing excellent service so each client feels appreciated.
• Over ten plus years’ experience in Customer Service and Sales Support Call Center Environment
• Three plus years’ of copywriting, content writing, and event planning
• Can communicate effectively with all levels of resources
• Ability to supervise and motivate others effectively
• Well-disciplined with proven ability to manage multiple assignments efficiently under extreme pressure while meeting tight deadline schedules
• Leadership role training with excellent leadership skills
• Effective written and Oral Communication Skills
• Performed special projects and provide technical leadership and oversight
• Ability to communicate orally and written in a clear and professional manner
• Utilize strong organization and multi-tasking skills to complete tasks’ effectively
• Effective Search Engine Optimization applications
• I believe you must treat others the way you want to be treated in order to establish trust. Willing to relocate: Anywhere
Work Experience
General Manager
Fresh Healthy Cafe-St. Louis, MO
October 2023 to October 2024
• Staff management: Hiring, training, and supervising staff, including wait and kitchen staff
• Scheduling: Overseeing staff schedules and covering shifts when needed.
• Customer service: Ensuring customers receive a high level of service, including answering questions and welcoming customers
• Financial management: Monitoring budgets, including sales, expenses, and profit margins
• Inventory management: Tracking and maintaining inventory to ensure supplies are available
• Marketing: Creating and implementing marketing strategies to promote the cafe
• Health and safety: Ensuring the cafe complies with health, safety, and liquor licensing regulations
• Menu planning: Planning menus and food service
• Events: Organizing special functions and events
• Liaison: Acting as a liaison between the cafe and other departments
• Policies and procedures: Developing and implementing policies and procedures
• Vendor management: Managing vendors
Bartender
Billys on Boardway-St. Louis, MO
June 2023 to October 2023
1. Mixology.
2. Measuring ingredients.
3. Cleaning and using bar equipment.
4. Alcohol consumption monitoring.
5. Point of sales system training.
6. Busing tables.
7. Waiting tables.
8. Wine and food pairing recommendations.
9. Providing great customer service.
10. Preparing speciality cocktails.
11. Managing cash register.
Customer Care Representative 1
Anthem Blue Cross BlueShield-St. Louis, MO
November 2021 to September 2022
I work remote for anthem healthcare company taking incoming calls for over-the-counter needs placing orders.
1. Greeting customers
2. Navigating through multiple systems
3. Transferring calls
4. Receiving calls of all different languages speaking members using a translator to assist the call. Customer Service Representative
Professional Employment Group-Creve Coeur, MO
November 2019 to March 2020
· Taking several inbound and outbound calls
· Navigating through multiple systems and databases
· Providing exceptional customer service and sales Bartender/Event Coordinator
Mango Peruvian Cuisine-St. Louis, MO
May 2017 to March 2019
· Maintains marketing clientele
· Responsible for maintaining client paperwork
· Handles proprietary company and client information in a secure fashion
· Conducts consultation for events
· Booking and managing business dinners and luncheons
· booking and managing wedding, bridal, baby showers or parties
· Customer Service
· Responsible for preparing and serving specialty cocktails and beverages
· Responsible for keeping the bar stocked and clean
· Prepare mixed drinks
· Provide friendly and orderly customer service
· Upselling of entrees and appetizers
· Place dine in and to go orders
· Responsible for managing bartender staff
· Liquor inventory
· Placing orders with liquor and beer reps in a timely fashion
· Maintaining and creating schedule for bartenders
· Creating the specialty cocktails menus
· Bartending events
·
Bar Manager/Bartender
Olive Garden-St. Louis, MO
May 2015 to February 2019
· Responsible for preparing and serving specialty cocktails and beverages
· Responsible for keeping the bar stocked and clean
· Prepare mixed drinks
· Provide friendly and orderly customer service
· Upselling of entrees and appetizers
· Place dine in and to go orders
· Responsible for managing bartender staff
· Liquor inventory
· Placing orders with liquor and beer reps in a timely fashion
· Maintaining and creating schedule for bartenders
· Creating the specialty cocktails menus
· Bartending events
Server/Bartender
Maggiano's Little Italy-St. Louis, MO
November 2015 to May 2017
· Responsible for serving liquor and food to customers
· Responsible for maintaining the bar area and the dining room floor
· Prepare mixed drinks
· Provide friendly and orderly customer service
· Assists in maintaining kitchen area
· Place dine in and to go orders
OM (Order Management) Provisioning Specialist
Charter Communications-Town & Country, Mo
August 2011 to October 2015
· Managed processes for communicating outage/emergency activities to organization
· Communicated effectively with all levels of resources within the company
· Gained a deep knowledge of CSG, Sigma, Contra, LAD, Order Management, Excel, Sonus, Safari, PSP, KMS, Outlook, Drum, Remedy, Acclimate, etc
· Assisted and worked closely with other departments to solve issues
· Worked escalated tasks' in OM to ensure customers phone services are set up/working
· Provisioned telephone service for customers
· Managed reports
· Provided training to new employees
Bartender/Ass. Manger
Cafe Ventana-St. Louis, MO
September 2011 to April 2014
· Responsible for preparing and serving specialty cocktails and beverages
· Responsible for keeping the bar stocked and clean
· Prepare mixed drinks
· Provide friendly and orderly customer service
· Upselling of entrees and appetizers
· Place dine in and to go orders
· Set up and serve wine and spirit flights
· Maintain wine, scotch, and whiskey knowledge
· Set up and bartend private parties/weddings
· Place dine in and to go orders
· Responsible for managing bartender staff
· Liquor inventory
· Placing orders with liquor and beer reps in a timely fashion
· Maintaining and creating schedule for bartenders
· Creating the specialty cocktails menus
· Bartending events
· Preparing and baking 200+ beignets a day
· Key holder
· Trainer for the entire cafe
Customer Service Representative
GC Services-St. Louis, MO
May 2010 to August 2011
· Taking inbound calls for Verizon Fios Customer
· Assisting in bill concerns
· Receiving payments, adjusting bills, restoring services
·
Education
Associates Degree in Business Management/ Human Resource University of Phoenix
2010 to 2012
Skills
• Advertising
• Customer
• Adobe
• Enterprise
• Project.
• Windows Vista
• DRUM
• LERG
• MS Word and Excel
• Service
• Serving/Bartending
• SOA
• CSG
• Lync
• VoiceLog
• Outlook
• Order Manager
• Sharepoint COIN
• Nuance PDF Converter
• Salesforce
• Applications and Operating Systems Fluency With…
• Remedy
• Restaurant experience
• Micros systems
• Adobe Audition
• Chat
• RED
• Process Improvement
• Technical
• Project
• Data
• Microsoft Office Suite
• Serving
• -Photoshop
• Sonus
• Level 3
• Nortel PSP
• LAD
• Customer service
• Support
• POS
• VOIP
• Software and Hardware Skills
• Windows XP
• Windows NT
• Management
• Entry
• MS Office
• Event Planning
• CSR AdminSigma
• ICOMS
• In Design
• Qvidian
• Safari
• Order management system
• Microsoft
Certifications and Licenses
Food Handler Certification
Bartender License
ServSafe
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