Customer Service Support

Rena Avadiy

*****.****@*****.*** 917-***-****

SUMMARY

Key Accounts Coordinator (specializing in Customer Support) with 20+ years of experience in various industries. Skilled in developing client relationships, managing customer accounts, and providing superior customer service.

EXPERIENCE

Claimant Success Coordinator

Non-Profit Organization Apr 2021-Current

Working directly with the German Government to insure all submitted Holocaust Restitution Applications (including Heir Claims and Appeals) have passed the proper Archival and Fraud Review process.

Providing consultation via Telephone (Ring Central) and Emails (JIRA) regarding the criteria and eligibility guidelines on available Funds, as well as Application status, payments and yearly Life Certificate renewals using the CRM system.

Possessing a deep understanding of the Claimants needs, expectations, and pain points to effectively communicate and provide a resolution.

Working closely with Helpdesk/IT Department on monitoring the on-line digital verification system PANEEM as well as tracking the status of all open tickets to be resolved in a timely manner via AWS and AVD.

Preparing daily Payment Verification Letters via Microsoft Word, Excel and Adobe on behalf of the Social Security Office and other government requests. Attending weekly Zoom meetings with the Claims Experience Team on new Fundings available, and other Department updates.

Healthcare Email Navigator (Contract Position)

GUSTO Jun 2023-Dec 2023

Navigating multiple technology systems including SLACK, Google Docs, Google Calendar, and Google Workspace to research and problem solve various customer inquiries. Address claims escalations and other complex support issues with both internal teams and external partners.

Work with the GUSTO carrier partners to collect renewal information and documentation. Record and verify application information via Salesforce and Adobe. Populate carrier forms via Excel and send template follow up Emails via GMAIL to customers and carriers.

Operations Coordinator

RIO WHOLESALES CORP Jan 2016-Mar 2020

Provided direct support to the CEO and managed day-to-day department operations with effective workflow coordination.

·Processed and reviewed all incoming and outgoing orders, RTV's, contracts, shipments and account changes via Salesforce.

Provided administrative support with accurate document preparation and data entry. Responsible for collecting all vendor payments and reviewing banking discrepancies. Analyzed invoices to detect discrepancies, duplicate payments and overpayments. Served as the main contact between customers, employees, and management. National Key Accounts Coordinator (Logistics)

Frederick Goldman Inc May 2010-Dec 2015

Reported to the VP of Sales, overseeing daily operations and support. Served as the key point of contact for both the internal and external Buying and Approval teams for 7 major corporate accounts (Macys, Ben Bridge, Blue Nile, Zale's. JC Penny, Fred Meyer and Reeds).

Coordinated new account profiles via AS400, account changes via NAV, and prepared product displays.

Maintained stock orders, open orders, samples, and RTV's via EDI. Daily correspondence with the over-seas factories (Mexico, China, India and Italy) to ensure the shelf-stock availability based on the customers OTB reports. Prepared, filed and retrieved sales related documents such as contracts and reports via Excel and Microsoft Office Suites.

Attended weekly meetings with the Sales and Buying Teams (as well as daily meetings with the VP regarding open order status and shipment delays). Planned and executed Sales events, Vendor shows, and Trunk shows (including MJSA NY and JCK Las Vegas).

Customer Engagement Specialist

WORLD FINANCIAL GROUP (Transamerica) Feb 2006-Apr 2010 Provided Nationwide support to the Senior Marketing Directors in all 50 states via Telephone and Email with State Licensing Renewals, new company procedures, and account updates. Prepared vouchers, invoices, account statements, and commission reports. Maintained the WFG Email Queue, closing out 50-70 Emails per day. Provided Technical Support via the WFG website on Login errors and password changes. EDUCATION

Associate of Arts: Marketing & Communications

Ashworth University Atlanta, GA December 2006

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