Customer Service Representative
Resume:
PROFESSIONAL SUMMARY
Customer Service Representative with over five years of experience in customer
service, medical assistance, and quality assurance. Adept at handling high-volume inquiries, troubleshooting issues, and ensuring regulatory compliance. Strong background in team leadership, problem resolution, and process improvement. Seeking a remote customer service role to leverage expertise in communication, conflict resolution, and client support.
EXPERIENCE
DSI Hybrid - Customer Service Representative
05/2024 - Current
HEB snack plant - Quality Assistant
10/2023 - 05/2024
Waltonwood Senior Living - Home Health Aid
05/2022 - 04/2023
President Tuxedo - Sales store manager
02/2019 - 08/2020
CONTACT
********@*****.***
Katy, TX 77449
SKILLS
EDUCATION
Cosmetology License
David Pressley School of
Cosmetology
01/2021
High School Diploma
Belleville High School
Yahdonna Dorsey
Respond to customer inquiries via phone, email, and chat with efficiency and professionalism.
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Troubleshoot and resolve technical and billing issues to improve customer satisfaction.
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Process account updates, payments, and service modifications while ensuring compliance with company policies.
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• Escalate complex issues to the appropriate departments for timely resolution. Conducted routine quality checks to ensure compliance with FDA and company regulations.
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• Identified and resolved quality issues to enhance production efficiency.
• Assisted in developing and implementing quality control protocols.
• Trained employees on best practices for food safety and quality assurance. Provided compassionate care and assistance with daily living activities for elderly patients.
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• Documented patient progress and reported concerns to healthcare providers.
• Conflict Resolution
• Complaint Handling
• Data Entry
• Documentation
• HIPAA Compliance
• Confidentiality Management
• Quality Control
• Sales Strategies
• Upselling Techniques
Multi-Tasking in Fast-Paced
Environments
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• Microsoft Office Suite
• CRM Software Management
Managed day-to-day store operations, including hiring, training, and scheduling employees.
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• Delivered outstanding customer service, increasing sales and customer retention.
Contact this candidate