Customer Service/ Production
Resume:
Alison Ott
Winchester, KY *****
***********@*****.***
Professional Summary
I have excellent customer service skills. I am highly motivated and always wanting to learn new things. I'm very goal oriented, a team player, and can multi-task in any environment. I strive to reach my goals in order to better myself. I adapt very well with change. Willing to relocate to: Winchester, KY - Richmond, KY - Lexington, KY Authorized to work in the US for any employer
Work Experience
CSA - Customer Service Associate
Lowe's Home Improvement-Winchester, KY
December 2024 to Present
I stock supplies in my department. I currently work in the electrical and Lighting department. I work with customers and help with the needs of their projects. Production Worker
Goodwill Industries of Kentucky-Richmond, KY
August 2024 to Present
I am currently a Production Clerk and I also fill in for cashiers. I had to step down as an ASM due to an illness. When I came back to work at the Richmond Goodwill I basically had to start from the bottom because there were no ASM positions available at the time I returned back to Goodwill. I currently work here full time. I am looking to better myself and learn new things in order to reach my goals. Floating Manager
Goodwill Industries of Kentucky-Richmond, KY
September 2021 to September 2023
My job duties were to manage employees, production, submitting payroll in the absence of the store manager, filling in for managers at other stores. I have traveled to 13 different Goodwill Stores in Kentucky and have excellent customer service skills.
Assistant Manager Retail
Goodwill Industries-Paris, KY
May 2021 to September 2021
I was an Assistant Store Manager for Goodwill in Paris, Ky. This is where I first became an ASM. I then had an opportunity to transfer to another Goodwill Store as a floating ASM. I traveled to several different stores when they were short on staff.
Team Lead
Goodwill Industries of Kentucky-Lexington, KY
January 2020 to March 2020
I transferred from the Winchester store to the Mapleleaf store. Closing and opening store, Voids, refunds, closing registers, cleaning, pricing hard goods, running the operations in the absence of the manager. I only worked for a short time in 2020 due to the covid pandemic. Goodwill had to close their stores for a few months.
Team Lead
Goodwill Industries-Winchester, KY
April 2019 to March 2020
I was a Team Lead for the wares team, and I was an on duty manager for whatever shift I was working. I am cross trained in every area of our store and I have excellent customer service skills. Warranty Administrator
Infiniti of Lexington-Lexington, KY
March 2017 to June 2018
Submitting Warranties, Deposits, Scheduling Appointments, Interacting with customers. Managing 6 technicians in our service department, submitting payroll for technicians. I also was in charge of extended warranties, getting them submitted and collecting money for past due accounts. Assistant Teacher
Kid's Discovery Center-Winchester, KY
March 2015 to September 2017
I was a teaching assistant for the toddlers and I also worked as an assistant in the 1 and 2 year old classrooms. I loved working with the little ones. It's a very rewarding job. The pay was just not enough. I had to go to a company that paid me more for my knowledge and experience. Customer Service Representative
General Dynamics-Winchester, KY
September 2014 to March 2015
My job description was a CSA. Health care was the field of expertise. I talked to consumers who needed healthcare. I am very familiar with medical terminology, and how health insurance works. My computer skills are excellent. I am also very familiar with a multi line phone system. Customer Service
Save A Lot Distribution-Winchester, KY
September 2006 to January 2008
Responsibilities
Answer a 3 line phone system in the credits and billing department. Spreadsheets and data entry. Payroll duties were also a part of this job. I did data entry for the transportation department as well. Accomplishments
I have very strong customer service skills, I am a people person and very professional. Skills Used
Computer, Phones, Customer Service.
Education
High School Diploma
George Rogers Clark
Skills
• Front desk
• Dealership experience
• Multi-line Phone Systems
• Microsoft Office
• training
• Insurance Verification
• Caregiving
• Restaurant experience
• Cooking
• Store management
• First aid
• Management
• Preschool experience
• Retail sales
• Working with people with autism
• Inventory
• Early childhood education
• Medical Terminology
• Cash handling
• Sales administration
• Automotive service
• Service writing
• Computer Skills
• Daycare
• Toddler care
• Microsoft Outlook
• Payroll
• Childcare
• Babysitting
• Excellent Communication Skills
Certifications and Licenses
First Aid Certification
May 2023 to Present
Driver's License
September 2023 to June 2027
CPR Certification
June 2021 to June 2022
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