Medical Office Health Care

Melony Cardona

Camp Lejeune, NC *****

503-***-**** • ******.*******@*****.***

https://www.linkedin.com/in/melonycardona

OBJECTIVE:

Motivated Healthcare Administrator looking to pursue a Healthcare Administration position with medical office experience and customer service skills.

.

EDUCATION:

Masters of Business Administration April 2024

DeVry Keller University

• 3.8 GPA

Relevant Coursework:

• Leadership and Organizational Behavior

• Health Service Systems

• Innovation Through Technology

• Managing International Human Resources

• Organizational Structure & Business Processes

Bachelors of Science Degree in Healthcare Administration June 2018 Purdue Global University

• 3.5 GPA

Relevant Coursework:

• Leadership and Ethics in Health Care

• Organization and Management for Health Care

• Information Technology and Systems for Health Care

• Strategic Planning and Organizational Development for Health Care

• Operational Analysis and Quality Improvement

Associates of Science Degree in Medical Office Management November 2016 Kaplan University

• 3.5 GPA

• Dean’s List

• President’s lists

Relevant Coursework:

• Medical Office Management

• Medical Office Applications

• Medical Records Management

• Medical Terminology

• Reimbursement Methodologies

SKILLS:

Excel Spreadsheet Multi-line telephones Data/Order Entry HIPAA Compliant Appointment scheduling Process Improvement Patient Care Coordination Loyalty and Dedication Medical Charting EXTERNSHIP EXPERIENCE:

Lloyd F Moss Free Clinic, Fredericksburg, VA (180 hrs) Aug 2016-Oct 2016 Medical Office Extern

PROFESSIONAL EXPERIENCE:

Defense Health Agency, USNH Okinawa, Japan (40 hrs/wk) Aug 2024-Apr 2025 Management Analyst

• Data Quality Analysis

• Chair Data Quality Assurance Team

• Senior Business Advocate for the Informatics Steering Committee

• MHS Genesis

• HealtheAnalytics

• Carepoint

Alutiiq, LLC, USNH Okinawa, Japan (40 hrs/wk) June 2023-Aug 2024 Program Analyst

• Coordinate and maintain provider schedules

• Analyze data for Mental Health Department

• Provide data and research for process improvement

• MHS Genesis

• CHCS

• AHLTA

Chenega, LLC, USNH Okinawa, Japan (40 hrs/wk) Nov 2022-June 2023 Referral Clerk

• Coordinate referrals with Tricare

• Coordinate interpreter schedules

• Contact patients to schedule initial specialty care appointments

• CHCS

• AHLTA

• Tricare

Providence Home Health, Portland, OR (40 hrs/wk) Mar 2021-Oct 2021 Intake Specialist

• Patient Registration

• Answering phones

• Coordinate initial appointments for Home Health

• Epic

Carson Tahoe Health Regional Hospital, Carson City, NV (40 hrs/wk) July 2020-Feb 2021 Patient Access Rep 1

• Patient Registration

• Answering phones

• Hospital Operator

• Epic

• STAR Navigator

• Chartmaxx

Marine Corps Exchange MCMWTC, Bridgeport, CA (40 hrs/wk) Mar 2020-July 2020 Senior Sales Rep

• Cashier

• Stock shelves

• Seasonal Cleaning

• Opening/Closing duties

Eastern Sierra Unified School District, Coleville, CA (24 hrs/wk) Sept 2019-Mar 2020 Substitute

• Sub for Aide in 2nd Grade

• Sub for Aide in Kindergarten

• Sub for Para for Special Needs

• Sub for Aide in After School Program

Fall Hill Pediatrics, Fredericksburg, VA (40 hrs/wk) Dec 2016-June 2019 Medical Receptionist

• Filed Charts

• Answered multi-line telephones

• Scheduled and cancelled appointments for patients

• Checked patients insurance eligibility

• Submitted TriCare referrals

• Sent/received faxes

• Checked mail/email and disturbed as necessary

• Ordering office supplies

• Calculated patients seen per provider

• Transferred patient charts to other providers

• Coordinating reception and nursing staff scheduling

• Debt Collection

Armed Services YMCA Thrift Store, Twenty-nine Palms, CA (40 hrs/wk) June 2015-Dec 2015 Assistant Manager

• Organized donations by arranging them on specific shelves

• Assisted manager with schedules and training new associates

• Provided spirited customer service to customers throughout transactions

• Supervised, guided, and motivated associates in a supervisory capacity

• Opened and closed store, including bringing in or taking out money to/from the safe deposit box.

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