Customer Service Call Center
Resume:
Melissa Taylor
Lithonia, GA **038
Ph: 973-***-****
Email: *********@*****.***
Attention: Attention Human Resources
Please accept this letter as an application for the Customer Service position. My confidential resume is enclosed for your review.
I have over 13 years of experience in the fields of customer service, retail, and hospitality. I would describe myself as an energetic and enthusiastic individual. I have the ability to multi-task and work well under pressure. I am an effective communicator with highly developed interpersonal and problem-solving skills. I am a self-starter, personable with excellent organization and listening skills. I am a flexible team player who is willing to apply my knowledge and experience to a new challenging position.
I welcome the opportunity to meet with you to further discuss my qualifications and your needs.
Thank you for your time and consideration.
Sincerely,
Melissa Taylor
Melissa Taylor
Melissa Taylor
2704 Norfair Loop
Lithonia, GA 30038
*********@*****.***
Summary
To secure a position that will allow me to utilize my interpersonal and leadership skills to become an asset to your company. I am a Highly energetic, problem-solving team player with extensive experience in hospitality and customer service fields. I am a enthusiastic, detail-oriented individual who quickly adapts and learns new skills. Continuously identifies ways to improve professionally and inspire coworkers to be their best. These qualities have a positive impact on the success of an organization.
Skills
Ability to communicate effectively (verbal/written)
Ability to maintain composure under stressful and fast-paced conditions
Self-starter with ability to work independently and interact effectively with diverse personas
Intermediate Computer skills including databases, Microsoft Word, Excel, Outlook
Strong phone contact handling skills and active listening
Call scripts
Problem solving skills
Professional Experience
Beacon Hill Club, Housekeeper – Summit, NJ Jun. 2019 – Jul. 2021
Conducted housekeeping, vacuuming, mopping, dusting, garbage removal as well as cleaning windows.
Responsible for taking care of the club’s general cleanliness.
Provided tidy and sanitary amenities to guests.
A.C. Moore, Retail Clerk – Bloomfield, NJ Aug. 2013 – Mar. 2019
Assisted customers with purchases.
Processed cash and credit card payments.
Scanned, sorted and packaged inventory.
Utilized basic phone and computer skills
Gimme Jimmy Cookies, Assistant Supervisor – Montclair, NJ Apr. 2010 – Aug. 2010
Assisted the supervisor in the day-to-day operations including supervision and training of staff.
Serviced customers. Acted as a cashier and handled large deposits.
Completed inventory checks and restocking on a daily basis.
Winchester Gardens, Wait Staff – Maplewood, NJ Dec. 2008 – Jan. 2010
Responsible for hosting, greeting and ushering customers. Served lunch and dinners.
Managed customer orders and maintained customer service on a multi-line system.
Maintained work area and trained new hires.
Alameda Center for Rehabilitation, Dietary Aide – Perth Amboy, NJ May 2003 – Apr. 2008
Performed nutritional screenings for residents, prepared menus and prepared meals and snacks daily.
Organized and maintained stock room and inventory.
Answered phones and took orders request of the nursing staff.
Education
Essex County Technical Career Center, Graduate Equivalent Diploma, Newark, NJ – 1992
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