Guest Experience Managed Inventory

STEPHANIE L CARRILLO-LEYVA

Thornton, CO k 720-***-**** k *************@*****.***

PROFILE

Housekeeping professional with extensive experience, I bring a track record of optimizing operations, enhancing customer satisfaction, and fostering high-performing teams. Proven ability to lead housekeeping teams, manage inventory, and ensure compliance with safety and hygiene protocols. Adept at training staff, managing schedules, and implementing cost-effective practices to enhance the guest experience. Committed to providing exceptional service and creating a welcoming and pristine environment for all guests.

QUALIFICATIONS SUMMARY

Management

Forecasted staffing and stock levels accurately, reducing operational costs and enabling efficient scheduling and ordering.

Maintained records of work hours, budgets, and payrolls to ensure compliance and accuracy. Prepared detailed reports on activity, personnel, and expenses for management decision- making.

Collaborated with staff to resolve performance and personnel issues, reducing turnover. Evaluated employee performance and recommended actions. Recommended changes to improve service and operational efficiency, resulting in faster delivery times.

Managed financial tasks, estimated costs, and prepared budgets for cost savings. Screened and hired new employees to enhance team quality and reduce hiring time. Assigned duties and provided clear instructions for efficient task completion and productivity. Supervised in-house services to ensure high standards and customer satisfaction. Planned staff schedules to optimize workforce utilization and reduce overtime costs. Communicated effectively with supervisors and team members for smooth operations. Guided, motivated, and improved employee performance and morale. Trained staff on procedures and equipment to increase overall competency. Managed inventory stock to ensure supplies availability and compliance with regulations. Directed activities to maintain a sterile environment and prevent infections. Housekeeping & Customer Relations

Managed phone calls and doorbells promptly and courteously for guests and staff. Provided top-notch service to the public, receiving positive feedback and improving customer satisfaction scores.

Rearranged furniture to enhance room setups and guest experiences. Efficiently delivered additional items to guest rooms, boosting guest satisfaction. Informed staff of room availability to improve efficiency and reduce wait times for guests. Assisted with cleaning tasks to decrease room turnover time. Selected appropriate cleaning materials to reduce damage and wear. Managed inventory to ensure readiness and minimize supply replenishment time. Maintained cleanliness in all areas to improve hygiene standards. Implemented waste management practices to cut costs and promote sustainability. Upheld cleanliness standards for various surfaces to prolong their lifespan. Ensured cleanliness satisfaction across all facility areas. Disinfected equipment and supplies regularly to meet health and safety standards. Implemented precautions to prevent property damage and theft. Prepared rooms for meetings and events to meet client specifications and enhance experiences. EXPERIENCE

Laundry Supervisor

Best Western Winter Park, CO May 2022 – May 2023

Housekeeper

Winter Park Resort Winter Park, CO December 2021 – May 2022 Open Gate Staffing Billings, MT October 2021 – December 2021 Canyon Lake, TX October 2020 – December 2020

Isla Capri Black Hawk, CO March 2018 – May 2018

EDUCATION

High School Diploma

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