Customer Service Medical Assistant
Resume:
Estes lynn porter
Mobile Alabama *****
Email **.***************@*******.***
Email **************@*****.***
Professional Summary
Proven leader in customer service and sales expertise, notably at CVS Pharmacy And Rite aid Pharmacy Wal greens Pharmacy where I enhanced team productivity and customer satisfaction through effective training and conflict resolution. I Have worked for other companies.
As well I had to learn how to be able to learn the pos system and other operations and staff training, approaching my team significantly improvement operational efficiency. And delegate Demonstrated reliability and a strong work ethic, achieving goals notable results in fast-paced retail environments. Our team was on time when management wouldn't behind us to check our work.
Accomplishments
Completed manager training program.
Graduate from heritage College medical assistant
Working towards my bachelor's degree
Written poetry and working towards my cookbooks.
Then my next accomplishment I will be opening my restaurant and other companies to give jobs and help those can't help themselves.
Customer Relations
Conflict ResolutionCustomer Service
Customer Assistance
Work Ethic and Integrity
Patience and Empathy
Time management skills
Cleaning and sanitizing
Reliability and punctuality
Money Handling
Refunds and exchanges
POS system operations
Staff Training
Sales expertise
Daily Reporting
Loss Prevention
Honest and Dependable
Cashier, 07/2023 to Current
Southeastern Grocers – Mobile, AL
Greeted customers entering store and responded promptly to customer needs.Welcomed customers and helped determine their needs. Worked flexible schedule and extra shifts to meet business needs. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.Built relationships with customers to encourage them to keep coming back to Southeastern groceries.
Walmart Super Center 10/2019 to 06/2020
Virginia beach Virginia
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.Helped customers complete purchases, locate items, and join reward programs.Restocked and organized merchandise in front lanes.Counted money in cash drawers at beginning and end of shifts to maintain accuracy.Had multiple payment methods securely, minimizing discrepancies and potential losses.
Answered questions about store policies and addressed customer concerns. Addressed customer needs and made product recommendations to increase sales.Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and guests.
Cashier Specialist, 06/2015 to 10/2018
Walgreens – Las Vegas, NV
Assisted customers in locating products throughout the store for enhanced shopping experiences and increased sales opportunities.Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.Assisted customers by answering questions and fulfilling requests.Quickly and accurately counted drawers at start and end of each shift.Helped customers complete purchases, locate items, and have them to join Walgreens reward programs.
Amazon Assistant Shoppers 10/2020 to 12/2022
Virginia Beach, VA
Collaborated with team members to achieve overall store goals and objectives. Helped managers with daily checklists and last-minute requirements. Maximized safety and production levels by frequently cleaning and organizing work areas. Assisted in training new hires on store procedures, policies, and product knowledge.
Rite aid Pharmacy 02/2020 to 05/2022
Virginia beach Virginia
Developed A mind set ability and knowing the product and strong will power effectively cash handling training for a higher piston in the company helping managers educating employee's and spending time with customers on features for rite pharmacy and benefits. Reduced wait times by efficiently processing transactions at the cash register. Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
Supervisor, 03/2013 to 10/2021
CVS Pharmacy – Las Vegas, NV
Overview daily operations of the department,for medical ensuring that things progress for a faster workflow and timely completion of tasks.Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows. Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Monitored workflow to improve employee time management and increase productivity. Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.Maintained compliance with company policies, objectives, and communication goals at CVS Pharmacy.
Education
Bachelor Of Behavior health and science Education of Individuals With Traumatic Brain Injuries and other health Operations (Currently in college)
Ashford University - San Diego, CA
Associate Degree : Medical Assisting, 07/2006
Heritage Community - Las Vegas, NV
Certifications
Area of certification Training - Medical field.
Work experience
Recruiter
School District Ut &
(TimeShare) - Las Vegas, NV
August 2001 to November 2006
Booking for time share for different jobs Las Vegas
School District ogden ut
South District s.ogden
Education
Your education will appear here
Skills
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