Management Professional

***** **** ***, ******* *******, TX, ***** •

********@*******.*** • 979-***-****

KIRSTEN A. ALDEEN

Operation Management

PROFESSIONAL SUMMARY

Operations management executive with extensive expertise in optimizing workflows, driving business growth, and enhancing customer satisfaction through strategic problem-solving and leadership. Demonstrates a visionary approach in leading cross- functional teams and implementing innovative solutions, resulting in substantial revenue growth and improved market positioning. Committed to leveraging skills in staff training and business development to exceed organizational goals and build a thriving client base.

EMPLOYMENT HISTORY

ADMINISTRATIVE & FINANCIAL MANAGER Apr 2022 - Present Beathard-Aldeen Construction LLC. & Stellar Inspectors PLLC. College Station, TX GENERAL MANAGER Aug 2022 - Mar 2024

Lennox International / Industries College Station,TX MANAGER OF TIRE SALES Jan 2016 - Jul 2022

Bridgestone America's / Firestone Georgetown, TX

DISTRICT MANAGER Oct 2010 - Dec 2015

Aamco/Cottman Transmissions Houston,TX

Streamline workflows, achieving measurable efficiency gains and cost savings. Implement advanced payroll systems, improving accuracy and reducing errors. Foster collaboration across departments to align strategies and boost performance. Revolutionize administrative workflows by identifying inefficiencies and implementing cutting-edge solutions. Drive continuous improvement in operational performance. Oversee advanced payroll systems implementation, enhancing accuracy and minimizing errors. Ensure meticulous attention to financial details and compliance.

Cultivate teamwork to enhance processes, boosting revenue and market position. Lead cross-functional teams, achieving operational excellence and revenue growth. Form strategic partnerships, expanding market share with innovative solutions. Use analytics to spot inefficiencies, implementing improvements for cost savings. Drive data-driven strategies, achieving measurable productivity results. Cultivated a team-oriented environment, enhancing shop operations from customer interactions to repair completion, ensuring seamless service delivery.

Spearheaded a culture shift towards customer-centric service, significantly improving client retention and positioning the store as a local industry leader.

Drove revenue growth through strategic inventory management and targeted marketing initiatives, resulting in substantial increase in repeat business and referrals.

Implemented strategic inventory optimization, boosting customer satisfaction and driving substantial revenue growth through increased repeat business and referrals.

Leveraged market trend analysis and customer feedback to refine inventory management and tailor services, resulting in measurable improvements in client retention.

Fostered a team-oriented environment, enhancing overall shop efficiency from initial customer interactions through to repair completion.

Led inventory system overhaul, reducing parts shortages and improving supply chain efficiency. Established digital stock tracking, enabling real-time updates and better inventory control. Negotiated favorable supplier terms, strengthening business relationships and cost management. Organized community outreach to boost brand visibility and local engagement. Analyzed market trends to refine services, targeting high-value repairs for increased revenue. Spearheaded digital stock tracking implementation, enabling real-time updates and enhancing inventory control for improved operational efficiency.

OPERATIONS MANAGER Mar 2003 - Sep 2010

Page Sutherland and Page Austin, TX

PARALEGAL Aug 1995 - Feb 2003

Martin R. Nathan Houston, TX

PHYSICAL THERAPIST Jun 1985 - Jul 1995

Nelda Majors, Inc. Houston, TX

EDUCATION

ASSOCIATE DEGREE IN PARALEGAL May 1990 - May 1992

Center for Advance Legal Studies Houston, TX

Graduated with Honors.

MASTER'S DEGREE - MBA 1987 - 1989

Texas Southern University Houston, TX

Specializing in Marketing and Finance.

MASTER'S DEGREE IN PHYSICAL THERAPY 1986 - 1987

Texas Woman's University Denton, TX

BACHELOR'S DEGREE 1981 - 1985

Stephen F. Austin State University Nacogdoches, TX Bachelor of Science, Bachelor of Business Administration, Bachelor of Psychology SKILLS

Leadership (Expert), Customer Service, Sales (Expert), Team Management (Expert), Operations Management (Expert), Client Relations (Expert), Problem Solving (Expert), Business Development (Expert), Staff Training (Expert), Performance Evaluation (Expert).

Conducted comprehensive operational analyses, identifying key areas for optimization. Leveraged data insights to drive strategic decision-making and resource allocation. Formulated long-term operational strategies, aligning team objectives with overarching company goals. Anticipated industry trends to position the organization for future success. Analyzed operational processes, identifying inefficiencies and implementing solutions that reduced project cycle times and improved overall productivity.

Led cross-functional teams to enhance interdepartmental synergy, fostering open communication channels that resulted in improved project outcomes.

Supported attorneys in case preparation, enhancing document management, and improving workflow. Conducted legal research, contributing to successful case outcomes and client satisfaction. Drafted legal documents, ensuring accuracy and compliance with legal standards. Coordinated communication between clients and legal teams, fostering collaboration and efficiency. Managed patient progress, achieved consistent rehabilitation success, applied evidence-based practices. Coordinated with multidisciplinary teams to deliver comprehensive care plans. Fostered strong relationships with patients, families, and healthcare professionals for optimal treatment outcomes. Conducted thorough assessments and analyzed patient progress, adjusting treatment plans accordingly. Utilized data-driven approaches to optimize rehabilitation strategies and enhance efficacy. Provided compassionate care and motivation to patients throughout their recovery journey. Offered emotional support and education, empowering individuals to achieve their rehabilitation goals.

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