Business Analyst Regulatory Compliance

Elizabeth Poitras

605-***-**** *****************@*****.*** Chandler, AZ LinkedIn Profile

Senior Compliance & Risk Analyst / Business Analyst Influential Communicator • Collaborative Leader • Critical Thinker Summary

Experienced Analyst with a strong background in regulatory compliance, operational risk oversight, and project review within the financial services industry. History of leading compliance risk assessments, managing internal controls, analyzing data using SQL, and documenting business requirements for cross-functional initiatives. Has longevity in collaborating with legal teams, auditors, and stakeholders to drive compliance solutions, resolve discrepancies, and support audit readiness. Agile-certified with a track record of identifying control gaps, supporting regulatory audits, and enhancing operational processes through detailed documentation, testing, and process optimization. Core Competencies

Regulatory Compliance Project & Change Management Cross-Functional Collaborations Risk Assessment & Mitigation Workflow Optimization Root Cause Analysis Regulatory Gap Analysis Business Process Documentation Requirements Gathering Quality Assurance & Control Testing Data Analysis & Predictive Modeling Policy Development Team Leadership: Demonstrated success as a leader with excellent initiatives inherent in eliciting a team's best quality with a commitment to the highest service levels. Leads by example, demonstrating ethics and integrity. Critical Thinking: Demonstrates critical thinking by making informed decisions in fast-paced environments, adapting quickly to change, managing time effectively, and prioritizing tasks to meet deadlines. Analytical Skills: Able to quickly analyze metrics, data, and analytics to weigh out the best possible options before making decisions to achieve the best results.

Professional Work Experience

Issue Management Analyst – Risk • Cenlar • 2023 – Present

Conducted root cause analyses to pinpoint process failures, implementing corrective actions that led to substantial improvements in risk management.

Spearheaded cross-functional Management Action Plans, enhancing audit compliance and significantly reducing regulatory risks across multiple business units.

Partnered with Business Control Testing teams to streamline issue transitions to the Validation phase, accelerating resolution timelines and fostering teamwork.

Authored comprehensive remediation narratives, ensuring each issue was effectively mapped to control improvements for enhanced risk mitigation.

Engaged stakeholders across business units, managing deliverables and maintaining open communication to ensure timely completion of MAP activities.

Partnered with Business Control Testing teams to facilitate smooth issue transitions, enhancing resolution speed and fostering effective teamwork.

Engaged with stakeholders across business units, managing deliverables and maintaining open lines of communication to ensure successful MAP activity completion.

Senior Validation Analyst – Risk Reporting and Validation • Cenlar • 2021 – 2023 Other Positions Held: Operations Technical Analyst Senior -Tax, 2021

Streamlined data validation processes through automation, resulting in measurable improvements in operational efficiency and reduced processing time.

Fostered collaboration with cross-functional teams to troubleshoot validation issues, aligning technical solutions with business requirements for optimal outcomes.

Maintained rigorous documentation of validation findings, providing actionable insights that drove strategic process improvements and strengthened compliance.

EP

Streamlined data validation processes, achieving substantial improvements in operational efficiency and significantly reducing processing time.

Automated reporting solutions using SQL, enhancing efficiency and accuracy, resulting in noticeable gains in reporting reliability.

Conducted thorough validations of data integrity, resulting in measurable improvements in compliance and operational effectiveness.

Elizabeth Poitras

Page 2-605-***-**** *****************@*****.*** Drive Compliance, Risk & Business Projects Through Prioritization Workflow Scope Risk & Compliance Assessment Analyze Data Recommend Solutions Implement & Monitor Report ROI Professional Work Experience (continued)

Business Systems Consultant – WF Technologies BMG / FDIC • Wells Fargo • 2019 – 2020

Authored detailed user stories and gathered business requirements from stakeholders, translating them into actionable development tasks. Optimized data workflows, enhancing reporting accuracy and supporting strategic decision-making through improved analytics.

Facilitated cross-functional workshops to align business objectives with technical solutions, fostering a shared vision among stakeholders.

Conducted in-depth analyses of data discrepancies, leading to the identification of root causes and implementation of effective solutions.

Developed a dynamic data mapping framework, ensuring seamless transitions between development and production while minimizing errors.

Promoted a culture of continuous improvement by actively participating in Agile ceremonies, encouraging team collaboration and knowledge sharing.

Senior Business Analyst – Credit Reporting • Ditech Financial Services • 2018 – 2019

Reviewed and validated monthly credit reporting files from multiple platforms (GTA/AS400, Latitude, MSP/Black Knight) for accuracy and format compliance before submission to major credit bureaus, utilizing SQL scripts for pre-submission quality control. Maintained rigorous quality control of credit reporting files, leveraging SQL scripts to verify accuracy and compliance, reducing submission errors significantly.

Regularly assisted the team making credit bureau corrections with support

Analyzed data discrepancies during audits, developing targeted remediation strategies that addressed root causes and strengthened regulatory compliance.

Acted as the primary liaison between the organization and the four major credit bureaus, coordinating special file submissions, resolving data discrepancies, and ensuring alignment with bureau reporting standards.

Collaborated with cross-functional teams to define project scope, develop Business and Functional Requirements Documents (BRDs/FSDs), and execute UAT testing for high-impact Agile initiatives; ensured timely delivery and alignment with stakeholder goals.

Responded to internal and client audits by analyzing data samples, identifying root causes of discrepancies, and developing remediation strategies to address findings and maintain regulatory accuracy. Bankruptcy Supervisor • Ditech Financial Services • 2017 –2018 Other Positions Held: Foreclosure Mediation Specialist-Witness, 2017 – 2018

Managed the Motion for Relief process, enhancing accuracy and efficiency in legal filings.

Streamlined the Motion for Relief process, achieving timely motion filings and improving case resolution efficiency.

Coordinated with legal teams and external counsel to devise strategic settlement approaches, enhancing resolution rates for contested cases.

Analyzed case files and provided actionable insights during pre-trial reviews, bolstering litigation strategies and outcomes.

Mentored team members through performance evaluations, fostering a culture of continuous improvement and excellence.

Senior Business Analyst / Corporate Witness – Credit Reporting • Ditech Financial Services • 2015 –2017

Supported internal and client audits by performing in-depth data analysis, coordinating with IT and legal stakeholders, and addressing findings with detailed remediation strategies. Streamlined credit reporting processes, ensuring timely compliance with regulatory standards and enhancing data accuracy across multiple systems.

Reviewed and validated monthly credit reporting files from multiple platforms (GTA/AS400, Latitude, MSP/Black Knight) for accuracy and format compliance before submission to major credit bureaus, utilizing SQL scripts for pre-submission quality control. Maintained rigorous quality control of credit reporting files, leveraging SQL scripts to verify accuracy and compliance, reducing submission errors significantly.

Conducted thorough data analyses to identify operational inefficiencies, leading to measurable improvements in reporting accuracy and process effectiveness.

Partnered with cross-functional teams to develop comprehensive Business and Functional Requirements, facilitating successful project launches and stakeholder alignment.

Maintained meticulous Standard Operating Procedures, ensuring operational consistency and regulatory compliance while supporting internal and external audits.

Conducted comprehensive data analyses to identify operational inefficiencies, resulting in substantial improvements in reporting accuracy and process effectiveness.

Designed, executed, and optimized advanced SQL queries to extract, analyze, and validate large datasets, identify process gaps, and troubleshoot anomalies across complex systems.

Collaborated cross-functionally to develop and refine Business and Functional Requirements Documents (BRDs/FSDs), driving successful implementation of business-critical projects through clear scoping and timeline management.

Subject Matter Expert and Corporate Witness in litigation related to bankruptcy and credit reporting; partnered with internal legal teams and outside counsel to provide case analysis, testimony, and technical documentation. Elizabeth Poitras

Page 3-605-***-**** *****************@*****.*** Other Important Information

Additional Experience

Correspondence Supervisor / Senior Business Analyst, Ditech Financial Services, 2009 –2015 Personal Banker, Wells Fargo Bank, 2008 – 2009

CSR-Level 4, Wells Fargo Financial / ACS Inc., 1994 – 2008 Education

Associates Degree-Science 1987-Presentation College// Bachelor’s Degree in Science, USD, Vermillion, SD (courses toward degree)

Certifications

Residential Certified Mortgage Servicer Designation (RCMS) – through MBA (Mortgage Bankers Association) Agile Scrum Certified

Six Sigma Green Belt Certification

Visio Certified

FCRA Certified

Technical Skills

SQL, Jira, Visio, Archer, SharePoint, FTP, CoreLogic, Black Knight, Latitude/ARM Recovery System, AS400 (GTA), MSP (Black Knight), CSR and Service Reporting Tickets, E-Oscar, Process Unity, Service Now

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