Customer Service Data Entry

Skills

Office Administration

(Experienced)

Organizational Skills

(Experienced)

Customer Service (Experienced)

Data Entry (Expert)

Alphanumeric Filing (Expert)

**-*** ********** (Expert)

Quick Books (Experienced)

Microsoft Office (Experienced)

Invoicing (Experienced)

Payment Processing

(Experienced)

Appointments Scheduling

(Experienced)

Administrative Duties

(Experienced)

Clerical Duties (Experienced)

Bookkeeping (Experienced)

Payroll Duties (Experienced)

Professional summary

Experienced Administrative Assistant with a strong organizational skills and a sense of urgency managing tight deadlines. Demonstrates a reputation as a reliable team player who is willing to take on additional roles and assignments as needed. A problem-solver, result-oriented, and self-motivated professional with over 10 years of experience in office administration. Seeking a position to leverage prior skills and contribute to the success of the organization.

Employment history

Jasper County Clerk's Office Deputy Clerk Jasper, Texas Jul 2014 - Dec 2019

• Assisted in the preparation of legal documents and court forms at Jasper County Clerks Office.

• Provide exceptional customer service to individuals visiting the Jasper County Clerks Office.

• Assist in the organization and maintenance of electronic filing systems for court documents at Jasper County Clerks Office.

• Assisted the County Clerk with Commissioners Court Minutes, scanning and indexing records.

• Helped individuals with changing birth or death records with the Bureau of Vital Statistic.

• Prepared for elections, coordinated with media, and provided reports after elections.

• Provided customer service by waiting on customers and answering phones.

• Certified birth certificates, death certificates, and marriage licenses.

• Provided backup for other deputies.

• Assisted with voter registration.

• Recorded, indexed, and scanned birth and death records.

• Recorded, indexed, and scanned official public records.

• Maintain accurate and up-to-date records of all county court proceedings and actions. Holliday Inn Express Front Desk Manager Jasper, Texas Jul 2014 - Oct 2019

• Managed front desk operations at Holliday Inn Express• Welcomed guests and provided exceptional customer service• Handled guest check-ins and check-outs efficiently• Addressed guest inquiries and resolved issues promptly• Coordinated with housekeeping and maintenance staff to ensure guest satisfaction• Maintained accurate records and handled cash transactions• Assisted with reservations and managed room assignments• Trained and supervised front desk staff• Collaborated with other departments to ensure smooth hotel operations• Developed and implemented efficient front desk procedures to optimize guest satisfaction and minimize wait times• Implemented a guest loyalty program to increase repeat visits and enhance customer satisfaction• Conducted regular audits of front desk operations to identify areas of improvement and implement strategic changes to enhance efficiency and guest satisfaction.

Jasper County Court House Office Personnel Jasper, TX Sep 2006 - Sep 2008

• Filed and recorded documents for public record

• Daily banking and posting

• Answered phones, typing, and data entry

• Texas Voter Registration and Elections

Assist with processing and maintaining Texas Voter Registration and Elections records Assist with maintaining accurate and up-to-date records for public record filing and data entry Assist with maintaining accurate and up-to-date records of court proceedings and cases Home Depot - At Home Services Project Coordinator Grand Prairie, TX Apr 2003 - Aug 2006

• Scheduled installers for home improvement jobs• Ordered materials for jobs with manufacturer• Made sure all contracts and supplemental agreements were correct• Scheduled project start dates Coordinate and oversee projects from initiation to completion, ensuring all tasks are completed on time and within budget.

Maintain regular communication with customers to provide updates on project status and address any concerns or issues

Ensure effective communication and collaboration between all project stakeholders, including clients, installers, and manufacturers, to ensure smooth project execution and customer satisfaction. Develop and maintain strong relationships with subcontractors and suppliers to ensure timely delivery of materials and services

Michelle Caldwell

Administrative Assistant

1900 Old Tin Top Rd., Weatherford, United States, 76087 940-***-****

*************@*******.***

Employment history

Marshall Grain Company Office Personnel Fort Worth, TX Feb 2000 - Dec 2000

• Assisted with purchasing in a variety of merchandise• Managed cash registers and kept daily logs• Assisted customers on the retail floor• Answered phones• Performed inventory management and maintained accurate records of merchandise stock levels Assisted with inventory management and maintained accurate stock levels Coordinated with vendors and suppliers to ensure timely and accurate delivery of merchandise Provided administrative support to the office by managing cash registers, keeping daily logs, and answering phones Managed office supplies inventory and ensured timely replenishment Assisted in organizing and coordinating office events and meetings Assisted in training new office personnel on inventory management processes and procedures Texas D.M.E./Mobility Dynamics Customer Service Cleburne, TX Aug 1999 - Jan 2000

• Performed customer contact requiring detailed paper processes for medical equipment

• Computerized order entry and billing

• Filed claims with Medicare and/or insurance

Provide exceptional customer service to ensure customer satisfaction and loyalty Maintain accurate and up-to-date records of customer interactions and transactions Manage customer complaints and inquiries with empathy and understanding Process documentation and maintain accurate records of customer claims for reimbursement Shaw Medical Clinic Secretary/Receptionist Burleson, TX Jan 1997 - Jul 1999

• Managed reception area and greeted patients upon arrival

• Handled insurance invoicing and filing of claims

• Processed patient referrals and maintained accurate records

• Posted ledger cards on a daily basis

• Organized and maintained patient files for doctors

• Provided administrative support to medical staff at Shaw Medical Clinic Maintain a clean and organized reception area to ensure a positive and professional image of the clinic Ensure a professional and welcoming environment for all patients and visitors by maintaining a clean and organized reception area Coordinate and schedule patient appointments to ensure efficient use of medical staff's time and minimize patient wait times Assist patients with completing necessary paperwork and forms Handle confidential patient information in compliance with HIPAA regulations Maintain an accurate and up-to-date inventory of office supplies and ensure timely reordering when necessary. Education

Nationally Registered Certified Medical Assistant Certification NAHP Medical Assistant Certification Everest College

Certification Medical Office Assistant Remington College-Fort Worth Campus Custom section

Osha Certification

Deans list award

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