Credit Analyst Customer Service
Resume:
CALVIN FORBES
The Colony TX *****
PROFESSIONAL EXPERIENCE:
Graphic Solutions Group, Credit Analyst March 2021--current
Credit Analyst plays a crucial role in managing and collecting outstanding debts from individuals or businesses.
Review purchases for credit availability on portfolio of 5000 plus accounts
Reviewing and managing accounts to ensure timely payment collection, B2B.
Resolving customer disputes and discrepancies professionally.
Maintaining all customer records and secure personal information.
Conducting detailed analysis of account activities to improve processes within the company and to the customer.
Maintaining accurate records of collection activities.
Ensuring compliance with legal and company policies during the collection process.
Fraud analysis
BSN SPORTS, Account Receivable Collections January 2019—January 2021
Collected on portfolio of 1600 school and booster accounts up to $2 million in revenue, B2B
Audited invoices for accuracy
Audited and resolved accounting issues
Provided customer serviced by phone and email
Proficient with SAP and Excel
Fraud analysis
MENZIES AVIATION, Senior Accounts Receivable Representative December 2017 – December 2018
Collected on portfolio of 90 commercial accounts, B2B up to $6 million in revenue
Audited invoices for accuracy
Analyzed and resolved issues for commercial accounts
Provided customer service by phone and e-mail
Proficient with Citrix, Excel, and Isupplier
Fraud analysis
BRINKS, INC, Commercial Collector - Contract October 2015 – April 2017
Managed, collected, analyzed, and resolved commercial accounts, B2B
Handled inbound and outbound collection calls - improved customer service and resolved customer needs and complaints
Analyzed invoices for accuracy
Researched and resolved customer invoice issues
Negotiated payment arrangements with customers to avoid service interruption
Led collection staff to meet collection goals
Proficient in SAP and Excel
Fraud analysis
CHASE MORTGAGE, Engagement Representative January 2015 – October 2015
Collected, and resolved customer issues with mortgage accounts
Managed a portfolio of 300+ accounts worth up to $20 million
Handled high-volume inbound and outbound collection calls (100+ per day)
Negotiated payment arrangements with customers to avoid foreclosure
Fraud analysis
COUNTRY PLACE MORTGAGE, Collections Representative August 2013 – October 2014
Collected assigned portfolio of 500 mortgage accounts monthly
Handled an average of 125 inbound and outbound calls daily
Negotiated with customers to avoid foreclosure and eviction from property
Monitored accounts for fraudulent activity using federal regulations and company procedures
Demonstrated customer service skills used to handle accounts within company guidelines for quality, productivity and improved customer satisfaction
Maintained compliance, collection, and customer service scores within company-based guidelines
Collected private mortgage and government backed loans
Fraud analysis
CITIGROUP INC, Loss Recovery Specialist July 1993 – October 2012
Collected assigned portfolio of 150-200 subprime accounts totally around $20 million in delinquency
Handled an average of 150 or more inbound and outbound calls daily
Consistently in the top 3 of monthly and yearly collections within the department
Negotiated with customers to avoid foreclosure and potential loss to the company
Monitored accounts for possible fraudulent activity
Managed loss mitigation accounts on both first and second liens
Serviced government secured loans (Freddie Mac, Fannie Mae, Sallie Mae)
Handled credit bureau analysis for accuracy and compliance
Audited phone calls for Quality Assurance standards
Serviced bankruptcy accounts within compliance of bankruptcy code
Maintained compliance on rules and regulations within the area of collections assigned
Partnered with training department to design proper collection tactics to be used in voice command training models improving individual and team performance
Fraud analysis
36 total years of collection experience at the consumer and commercial level
4 plus years of credit analysis
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