Payroll Specialist Employee Relations

SULAKSHANA SIDIGUM

Celina, Texas *****

470-***-**** - **************@*****.***

PROFESSIONAL SUMMARY

Accomplished Payroll Specialist For US, CAN, HK, IND employees with a proven track record at HSBC, adept at payroll processing and maintaining exceptional employee relations. Excelled in reducing payroll errors by 30% through meticulous auditing and effective communication. Skilled in leveraging Microsoft Excel for accurate payroll administration, demonstrating both technical proficiency and interpersonal savvy.

SKILLS

• Payroll processing • New hire processing

• Time sheet review • Payroll administration

• Payroll auditing • Spreadsheet creation

• Interpersonal and written • Employee file maintenance communication

• Exceptional Microsoft Excel skills • Processing garnishments

• Tax compliance • Office systems management

• Project management • Telephone and email etiquette

• Data reconciliation • Exceptionally organized

• Benefits administration • Record keeping

• Employee relations • ADP

• Policy adherence • Data auditing assistance

• Payroll reviews • Payroll policies and procedures

• Vacation and leave tracking • New employee processing

• Pay adjustments • Wages and deduction calculation

• E-mail communications • Automated and manual check processing

• Expense reimbursements • Timekeeping

• Remote conferencing • Daily payroll activities

• Payroll documentation

WORK HISTORY

01/01/2025 – Current – Payroll Specialist

Durkins Mckinney, Dallas - TX

• Hiring and maintain the payroll of the employees.

• Assist internal employees with regard to their compensation, employee benefits, employment status etc.…

• Prepare day to day reports on the volumes present and process and report the same to the manager.

• Working on Project to reduce the Audit and processing time.

• Maintain Employee Record

• Tax management, employee distribution issues, LOA and Time Sheets.

• Handling data related to employee’s payroll, validating them every payroll using different functions on MS Excel

• Learn and implement new changes in the process provided by the Business Area and cascading the same with the team.

06/2018 to 05/2021 Senior Payroll Specialist – US & Canada Payroll Sptech – Hyderabad, India

• Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.

• Provided customer service to employees regarding payroll inquiries and issues.

• Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.

• Verified and submitted timekeeping information for accurate and efficient payroll processing.

• Resolved payroll discrepancies quickly and successfully.

• Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.

• Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.

• Managed payroll data entry and processing for number of employees to comply with predetermined company guidelines.

• Prepared year-end reports for W-2s and 1099s, ensuring accuracy and timeliness in tax filing.

• Maintained confidentiality of sensitive employee information while addressing payroll concerns or disputes.

• Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.

• Collaborated with human resources to maintain up-to-date employee information for precise payroll calculations.

• Facilitated smooth onboarding of new hires by efficiently entering relevant data into the payroll system.

• Collaborated with human resources, accounting and other departments to confirm payroll accuracy.

• Managed garnishments, levies, and support orders in accordance with legal requirements, reducing company liabilities.

• Confirmed compliance with all applicable federal, state and local payroll laws and regulations.

• Ensured compliance with federal, state, and local tax regulations through meticulous record-keeping and accurate reporting.

06/2009 to 07/2016 Payroll Analyst – US, CAN, Honk-Kong, Indian Payroll And Benefits HSBC – Hyderabad, India

• Maintenance of employee records of over 40000 employees of North America and Canada.

• Responsible for maintaining Performance Management of employees from level 5 to 2.

• Involved in process improvement initiatives through procedural changes, process re- defining & efficiency management.

• Tax management, Employee Distribution issues, LOA and Time Sheets.

• Structural issues, reporting analytics and special employment.

• Maintenance of reports for both on shore and off-shore teams (400 executives) on a daily basis.

• Handle payroll Inputs like New Hire, Bank Account, Personal Data, Promotion, Transfer, Pay rates, Termination, HR Warnings, Tuition Reimbursements, Overpayment calculation, etc.

• Attending customer issues/concerns & resolving them after considering the complexity involved.

• Involved in assisting the Canadian employees to elect their annual benefits.

• Handled two business migrations and achieved BAU with in short span.

• Issued probation, reference, and appointment letters to the employees

• Provided exceptional customer service to US and CAN employees when addressing employee inquiries about paychecks or withholdings, fostering positive workplace relations.

• Managed year-end reporting tasks such as W-2s preparation and distribution, ensuring timely delivery to employees.

• Maintained strict confidentiality of employee information, adhering to company policies and legal requirements for data protection.

• Resolved payroll discrepancies promptly, addressing employee concerns and maintaining satisfaction.

• Optimized workflow by creating detailed procedure manuals for each step in the payroll process, reducing errors and enhancing efficiency.

• Developed strong relationships with internal departments to streamline communication regarding employee data updates and changes affecting payroll calculations.

• Enhanced payroll accuracy by conducting thorough audits and ensuring proper documentation of all transactions.

• Continuously improved knowledge of relevant software applications through participation in training sessions and workshops.

• Supported audit teams during annual reviews by providing requested documentation in a timely manner, demonstrating strong organizational skills.

• Improved the timeliness of payroll processing by implementing new procedures and training team members on best practices.

• Maintained accurate records of paid time off, sick leave, and vacation accruals for timely distribution of benefits.

• Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.

• Created and maintained precise and accurate models, charts and reports.

• Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.

• Analyzed company-wide compensation trends to recommend salary adjustments based on market research and industry benchmarks.

EDUCATION

05/2011 MBA: Human Resources Management & Finance

Osmania University - Hyderabad, India

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