Customer Service, Transportation and Logistics Management

Aimee Giglio

**** ********** *** ********, **. **003

Phone# 504-***-****

Email: ***********@*****.***

Professional Summary

Seasoned transportation and logistics leader with 30+ years of progressive experience across LTL, TL liquid bulk, freight brokerage, and conveying systems. Renowned for operational precision, strategic planning, and cultivating strong relationships with internal teams, owner-operators, and clients. Proven ability to optimize dispatch and reloading operations, mitigate claims, negotiate carrier rates, and maintain regulatory compliance. Recognized for delivering exceptional service, maximizing profitability, and ensuring smooth, scalable logistics performance.

Core Competencies

● Customer Service & Carrier Relationship Management

● Logistics & Dispatch Management (FMCSA/HOS)

● LTL & TL Transportation Strategy

● Freight Brokerage & Carrier Rate Negotiation

● Hazardous Materials Compliance (Certified)

● TMW, TMS, Oracle & CRM Systems Expertise

● Cross-Terminal Collaboration & Team Leadership

Professional Experience

Account Representative – LMH / Third-Party Parts

Intralox · Harahan, LA

Mar 2024 – May 2025

● Process and manage high-volume quotes and orders with speed and precision across multiple communication platforms

● Recommend technical conveyor and belting solutions tailored to client needs

● Share insights to optimize customer operations and drive repeat business

● Co-manage accounts with team members to ensure seamless service and support Dispatcher

C & K Trucking · New Orleans, LA

Jan 2024 – Mar 2024

● Dispatched contractor loads and scheduled port appointments with zero missed cutoffs Tracked container activity, performed daily yard checks, and resolved contractor issues

● Logged all delivery, billing, and logistics data in TMS systems for seamless operations Logistics Coordinator

KLLM Logistics · Metairie, LA

Mar 2020 – Sep 2023

● Negotiated competitive rates with carriers and managed client-facing relationships

● Facilitated load coverage, conflict resolution, and freight tracking to improve service

● Communicated with Sales and Customer Service teams to align delivery execution Driver Manager

Heniff Transportation Systems · New Orleans, LA

Nov 2019 – Mar 2020

● Managed 8–10 owner-operators, ensuring full FMCSA compliance and HazMat safety

● Coordinated port appointments and built loads in TMW system

● Resolved mechanical issues and maintained communication to reduce disruptions Lead Dispatcher

Liquid Transport Inc · Reserve, LA

Dec 2014 – Oct 2019

● Oversaw 25–30 owner-operators, strategically reducing deadhead mileage and improving efficiency

● Collaborated across terminals for revenue-maximizing re-load plans

● Led resolution of driver issues, enforced safety compliance, and optimized route planning, and ensured the correct equipment was sent

● Handled all facets of customer service to ensure seamless, on-time deliveries

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