Real Estate Client Experience

Claude Francesca Aubourg

WORK EXPERIENCE:

Virgin Voyages, New York, NY January 2021 – February 2025 Voyage Planner

Promoted sales to direct sailors by initiating calls, acting on leads and/or prospects in order to identify travel needs, presenting/explaining Virgin Voyages products, and making travel recommendations; promoted upselling cross-selling

Established and maintained quality sailor relationships by delivering exceptional RockStar Service, building rapport, identifying and meeting sailor's needs and expectations to include sailor retention goals, and following up as necessary, in order to close sales to meet/exceed goals

Built and maintained effective relationships with new and existing sailors

Sought opportunities to promote/sell Virgin Voyages based on sailor's travel history

Louis Vuitton, Boca Raton, FL January 2020 – December 2021

Client Advisor

Initiated the process on building a genuine relationship with the client by determining the client’s needs and offering direction to appropriate departments

Acted as client’s first point of contact within the store and set the tone for the client’s experience

Manifested the Louis Vuitton Promise to build a genuine relationship and cherish the client’s time spent at the Maison while ensuring that each client is greeted with the highest degree of courtesy and professionalism, partnering with the Client Experience team

Collaborated with the store team at large to create a seamless client experience; maintained daily calendar of client appointments and on-going events in-store

Acted as ambassador of the brand, ensuring that every client is treated according to the Louis Vuitton promise

Maintained a strategic sales mindset, willingness to learn, and a passion for connecting with our clients

Norwegian Cruise Line, Various Locations September 2018 – March 2020

Personal Cruise Consultant

Promoted sales to direct consumers by initiating calls, acting on leads and/or prospects to identify travel needs

Presented and explained Norwegian Cruise Line products and made travel recommendations

Promoted sales to direct consumers by initiating calls, acting on leads and/or prospects to identify travel needs

Established and maintained quality customer relationships by delivering exceptional customer service, establishing rapport, identifying, and meeting customer needs and expectations; followed up with consumers to close sale

Researched and resolved general and specific reservation inquiries including general questions, latitude information, related amenities, and more for group and individual bookings and maintain effective relationships with new and existing consumers

One Sotheby’s International Realty, Fort Lauderdale, FL May 2021 – January 2025 Real Estate Agent

Reviewed trade journals and attended staff and association meetings to keep informed on marketing conditions, property values, and legislation which would affect real estate industry

Designed all flyers and brochures for open houses and events; rented and sold properties for clients on commission basis

Supervised the closing process to provide clients with an efficient and smooth transaction experience

Held buyer and seller consultations to find out needs and wants in a home, then found a home to meet those needs

Used CRM to nurture acquired and assigned leads to convert to clients and closings

Guided clients through buying/selling process, following multi-point plan to achieve excellence in working with each client

Represented the Sotheby's brand in your community

Brodsky NYC, New York, NY April 2017 – December 2020

Leasing Agent

Represented the property owner in new leasing transactions for luxury high-rise complex in Manhattan

Managed and coordinated rent-stabilized lease closing

Maximized landlord revenues by determining price and negotiating new lease terms while consistently closing new business

Created internal and external marketing materials including promotional website content, building brochures, training materials, and daily web advertising

Obtained pictures and measurements of apartments for inclusion in newspaper advertisement and real estate booklets listing a description of the property

EDUCATION:

Florida A & M University, Tallahassee, FL

Bachelor of Arts, Business Administration; Concentration in Marketing

SKILLS:

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Lotus Notes, Adobe Photoshop, Final Cut Pro, WordPress, basic HTML programming, CRM, Onsite, Yardi

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