Practice Administrator
Resume:
Michelle Tonozzi
Fruita, CO *****
***************@*****.***
Professional Summary
Resourceful Practice Administrator with 15+ years of experience in managing daily operations, implementing electronic health records, and ensuring compliance with healthcare regulations. Skilled in billing processes, performance evaluations, and inventory control. Proven track record of improving patient satisfaction and reducing wait times. Proficient in ICD-10, HEDIS, and HIPAA. Willing to relocate: Anywhere
Work Experience
Practice Administrator
Juniper Family Medicine-Grand Junction, CO
January 2016 to December 2024
• Managed daily operations of a busy medical practice, overseeing administrative staff and ensuring efficient workflow
• Implemented electronic health record system, resulting in improved accuracy and accessibility of patient records
• Developed and implemented policies and procedures to ensure compliance with healthcare regulations and standards
• Oversaw billing processes, including coding, claims submission, and reimbursement tracking
• Conducted performance evaluations for administrative staff members, providing feedback on areas of improvement
• Served as point person for patient complaints or concerns, resolving issues promptly while maintaining high levels of customer satisfaction
• Maintained inventory control systems for medical supplies and equipment,
• Coordinated continuing education opportunities for clinical staff members to stay up-to-date on industry best practices
• Spearheaded the implementation of telehealth services during COVID-19 pandemic, expanding access to care for patients
• Mentored new hires in office policies/procedures; facilitated smooth integration into the practice environment
• Managed the credentialing process for physicians, ensuring compliance with licensing and certification requirements
• Demonstrated strong problem-solving skills by resolving complex billing issues or insurance claim disputes
Practice Administrator
Foresight Family Physicians-Grand Junction, CO
February 1992 to October 2013
• Managed daily operations of a busy medical practice, overseeing administrative staff
• Collaborated with physicians to optimize scheduling practices, reducing patient wait times by 75%
• Developed and implemented policies and procedures to maintain compliance with healthcare regulations and standards
• Maintained up-to-date knowledge of industry trends, regulations, and best practices through ongoing professional development
• Nurtured relationships with pharmaceutical representatives to stay informed about new medications or treatment options available
Education
College in Medical Assisting
Mesa State College-Grand Junction, CO
August 1988 to May 1989
Skills
• ICD-10
• Process Improvement
• Insurance Verification
• HEDIS
• Managed Care
• NCQA Standards
• HIPAA
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