Customer Service Care

Kerry Cathell

Glassport, PA *****

**********@*****.***

+1-412-***-****

Work Experience

Customer Care Representative (CCR)

Caremark Home Health-Monroeville, PA

October 2023 to Present

• Maintained a high level of professionalism and empathy while addressing customer concerns

• Managed a high volume of incoming calls and emails in a fast-paced environment

• Demonstrated strong product knowledge to effectively troubleshoot and resolve customer issues

• Resolved XX% of customer inquiries on the first contact, exceeding departmental targets Sam's Club Associate

Sam's Club-West Mifflin, PA

August 2016 to Present

Cashier, then moved to maintenance. Cash handling, customer service, sales, cleaning and helping other associates.

Education

High school diploma

Tucker County High School - Hambleton, WV

September 1977 to June 1990

Skills

• Cleaning Experience

• Computer Operation

• Microsoft Excel

• Customer Service

• Microsoft Office

• Cash Handling

• Food Service

• Phone etiquette

• Organizational Skills

• Communication Skills

• English

• Cashiering

• Sales

• Math

• Microsoft Word

• Retail Sales

• Warehouse Experience

Certifications and Licenses

Driver's License

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