Production Supervisor Customer Service

Shaun Ausberry

PRODUCTION SUPERVISOR

Detroit, Mi 313-***-**** ***********@*****.***

Objective

Experienced and driven Production Supervisor with over 17 years of experience in producing and servicing clients and companies with a wonderful product. I am skilled in both Quality, Production and Customer Service and I thrive in environments where I can take control of what needs to be done. Quality-driven production supervisor with proven success in organizing workflows and coordinating resources to meet challenging goals. Industrious professional and resourceful problem-solver with persistent approach to tackling operational concerns. Good decision-making and team-building abilities with open and clear communication style.

Experience

Avancez Floor Manager (08/2024- Current)

oSupervise and coordinate production activities, including scheduling, resource allocation, and workflow management

oMonitor production processes to ensure that they are efficient, effective, and meet quality standards

oCollaborate with production teams to identify and address process inefficiencies, equipment malfunctions, and other issues that impact production efficiency

oManage and train production staff, ensuring that they have the skills and knowledge necessary to perform their duties effectively and safely

oCreate and maintain production schedules, ensuring that they are aligned with customer demand and production targets

oConduct regular safety audits and inspections to ensure that safety protocols are being followed and that all equipment is functioning properly

oDevelop and implement production policies, procedures, and guidelines to ensure consistency and quality across all production activities

oStay up-to-date with new production technologies and techniques, and make recommendations for technological improvements where appropriate

US Farathane Production Supervisor (07/2023-07/2024)

Managed multiple new or existing organizational process improvement initiatives based on company strategic SA plans.

Led and coordinated activities of quality control inspection department, verifying operational compliance with quality processes and procedures. Mastered and trained others on use of micrometers, calipers, gauge blocks and pins, optical comparators, torque meters and tensile testing equipment.

Facilitated investigations into customer complaints and recommended responses containing root cause determinations and issue resolutions.

Generated and published reports detailing results of process, product and department audits and inspections, describing corrective actions required.

Established and executed customer satisfaction program.

Studied processes and systems using quality tools to analyze production costs, identified non-value-added activities, and made process improvement recommendations.

Participated in technical training and workshops to improve skills set and boost overall knowledge.

Trained employees in proper equipment use and product testing procedures.

Participated in out-of-specification and failure investigations and recommended corrective actions.

Assessed work for errors or compliance issues and made corrections or modifications.

Collected and assessed latest information about ongoing work and compliance issues.

Production Supervisor/Quality Inspector/Team Leader / Webasto Roof Systems - Plymouth, MI (09/2012- 06/2023)

Recognized defective material and reported issues to management.

Completed housekeeping and maintenance duties to keep production area safe, organized and ready for next shift.

Moved items between machines, conveyors and transport equipment to meet production needs. Examined final products for conformance with quality and design standards. Inspected and repaired products to meet project expectations.

Attended regular training sessions to increase machine operating skills.

Established and executed customer satisfaction program.

Assessed work for errors or compliance issues and made corrections or modifications.

Commissary Lead/Manager / Deleware North - Detroit, MI (07/2011 - 08/2018)

Performed basic operations and assisted with cash handling and reporting, price changes, merchandise handling and open and closing duties.

Promoted customer service by requiring associates to promptly greet and assist customers.

Supervised sales associates, reconciled cash receipts and provided additional services for customers.

Education

Meridian Community College 2010-2012

Major: Communication Minor:

David Mackenzie High School 1998-2001

High School Diploma

Skills & abilities

Attentive and Observant

Adaptability and Flexibility

Verbal and Written Communication

Quality Control

Data Compilation

Audit Assistance

Consistent Procedure and Protocol Use

Problem Solving

Safety Compliance

Raw Materials

Receiving

Cleaning and Sanitizing

Finished Goods Inspection

Staff Training

Problem-Solving

Mechanical Operations

Monitoring

Production Monitoring and Assessment

Corrective Action

Implementation

Attention to Detail

Measurement Collection

Time Management

Microsoft Office

Word Processing

Independent Decision Making

Report Preparation

Critical Thinking

Production Process Advising

Data Entry

Remote Video Conferencing

Contact this candidate