High School General Manager
Resume:
Forest, Grove OR *****
***********@*****.***
PORTLAND COMMUNITY
COLLEGE Portland, OR
Associates Degree - Fire Science
3.4 GPA
TIGARD HIGH SCHOOL
Tigard, OR
High School Diploma
June 1990
JESSICA LEITNER
**************@*******.***
Former Supervisor
ALLEN CRESS
******@*************.***
Former Supervisor
JEAN EDWARDS
Founder at previous employer
****@***.***
EDUCATION
CONTACT
REFERENCES
As an experienced and meticulous Director of Operations, I excel at managing multiple departments, projects, tasks and personnel. I have a broad range of experience managing transportation, safety, maintenance, IT and security departments as well as capital projects and improvements. With extensive experience and expertise in the field, I bring a strong work ethic, reliability, and a positive attitude. I consistently uphold the highest standards of integrity, delivering exceptional results consistently while triaging to ensure day to day operational details, tasks and projects are accomplished.
EXECUTIVE SECURITY SERVICES PORTLAND,OR & SEATTLE, WA Director of Operations - 10/2021 – Present
Hired to manage all aspects of the business and to scale operations. Direct management of HR, accounting, scheduling, fleet and operations departments. Responsible for overall profitability of business by driving sales and growth, while maximizing efficiencies. Strategic planning and execution. Diversified accounts within first 12 months, implemented internal controls, increased growth in Seattle market by 40%. Increased size of fleet by 50% in 2022 and revenue by 10% in 2022. Increased average billing rate by 20%. Revised Company P&P handbook in 2023. EDWARDS CENTER PORTLAND, OR
Director of Business Operations /Assistant Director -09/2009 -10/2021 Strategic Planning, Operations, Community Relations, Contract Procurement, Risk Management. Directly managed maintenance, IT, purchasing, safety and transportation departments. Managed workers compensation claims, contracts and vendors. Independently developed annual capital budget, including planning and execution. Positive growth in transportation dept of 40% from 2010 to 2019. Residential growth of 15% from 2012 to 2019. Two million dollars of capital projects from 2018 – 2020.
HILTON HOTELS - HOMEWOOD SUITES BEAVERTON, OR
Assistant General Manager -12/2004 -09/2009
Manged housekeeping, front desk and comp services departments. Responsbile for weekly forecasting, annual budgeting, revenue management, payroll processing, maintain/review vendor contracts, AP and AR. Other duties included; daily bank deposits, scheduling, hiring and training of employees. Participate in sales initiatives and events as needed. Created and implemented service training presentation in June 2006, which led to 11% increase in customer satisfaction scores. Chosen as the west coast candidate for “GM Training” program in 2007. LARKSPUR HOSPITALITY - CANDLEWOOD SUITES HILLSBORO, OR Assistant General Manager - 02/1999 - 12/2004
Directly managed the housekeeping, maintenance and front desk departments. Other responsibilities included; payroll, revenue management and vendor relations. Create and execute annual capital budgets. Training manager for all new hires . Received “Ambassador” award in March 2003. Successfully supervised the operations of an exterior renovation in 2003. Improved quality assurance scores by 20% from 1999 to 2003. JOEL MOSIER
DIRECTOR OF OPERATIONS
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