IAM Business Analyst

MICHAEL QUERCIA

*** ****** *** ********, ******* 31405

516-***-**** ********@*******.***

SUMMARY: Business Analyst / Certified ScrumMaster

** ***** ** ***, *********** and executing Certifications in SailPoint IIQ, Oracle IAM

A well-rounded professional with a track record of success in diverse and demanding assignments:

Identity and Access Management

Operations

Purchasing

Auditing

Application Development (SDLC)

Training

QA/UAT

Mgr/Supervisor

CORE COMPETENCIES

Business Analysis

Analytical Thinking: Ability to break down complex problems, identify patterns, and propose data-driven solutions.

Led development of Online Consultation web chat application for NG Psychological Health program.

oCreated SharePoint based case management system for complex NG Health Analytics

Communication Skills: Clear articulation of requirements, active listening, collaboration with stakeholders.

Sales Desktop program: Developed and led end user training.

oBeta: On-site pilot. Self-paced user guide and Instructor led training.

oWorldwide launch: Train the trainer, then deployed onsite for phased regional releases.

Technical Knowledge: Understanding of IT systems, their strengths and limitations, software development lifecycles; to analyze requirements and configure solutions. Also, the capacity to learn.

Redesigned server and database access reviews in response to Significant Deficiency

oLearned how SQL, DB2 and Oracle database access works.

Developed sets of queries to extract DB rights with uniformity for certification.

oNew processes accepted by internal and external auditors.

Problem-Solving: Creativity and resourcefulness in addressing challenges and finding practical solutions.

Many if not most problems are easily resolved with little effort. Action vs Inaction.

When the problem is complex or overwhelming, used Affinity Diagramming and other root cause analysis techniques to make the problem more manageable and actionable.

Business Acumen: Deep understanding of organizational goals, processes, and industry trends to align IT solutions with business objectives.

After the Sales Desktop Quote and Order Entry System was launched, I shadowed salespeople to look for new bottlenecks in the system. (Opportunities)

Focused on the business. Resulting in:

oPM Queueing (communication tool between sales and inventory teams)

oMulti-Line Quote. Excel-like grid in UI for pasting multiple line items.

oQuote Accelerator: Tool for importing large customer quotes of non-standard formats

Attention to Detail: Precision in documenting requirements, workflows, and processes to avoid miscommunication.

Wrote context sensitive and online help, reducing calls to hotline by 25%.

Clarifying definitions in requirements gathering for reporting tasks reduced rework, ultimately cutting lead times from nine months to two.

Adaptability: Comfort with ambiguity and ability to pivot in fast-changing environments or with evolving project needs. SunTrust/Truist.

With 12 managers in 11 years at Truist, and one merger, continued to complete user access certifications on time, and with continuously improving process and thoroughness.

Stakeholder Management: Building trust and managing expectations across diverse groups, from developers to executives.

Turned an adversarial relationship between certification team and GRC (testing accuracy of certifications) into a partnership though transparency and education.

Facilitation Skills: Leading workshops, eliciting requirements, and mediating conflicts to ensure consensus.

As a member of Arrow merge taskforce, I was onsite at an acquired branch to provide reassurance while beginning gap analysis leading to system enhancements.

Tools Proficiency: Familiarity with modeling tools (e.g., BPMN, UML), data analysis platforms, and project management software. and tools like SQL, Jira, or Visio to translate business needs into requirements.

Familiar with MS Project and Visio, though I’ve never been provided with other leading tools of the trade; Jira, Rally, or VersionOne.

Being strong in Excel and SharePoint, I was able to compensate.

Proven capacity and enthusiasm to learn

Identity and Access Management (IAM)

Configured and executed quarterly User Access Reviews and SOD Certifications using SailPoint IIQ (v6.0, 6.1, 8.0) and Oracle IAM, ensuring compliance with internal and external audits.

Onboarded 100s of new applications, aggregated data, QA tested configurations, remediation.

Led automation of SQL data collection into Splunk, standardizing SQL database access reviews for efficiency and reliability.

Remediated data gaps in Archer and ServiceNow (CMDB) to ensure accurate access reviews.

Agile Methodology & Scrum Leadership

Certified ScrumMaster, implementing Scrum to manage application onboarding and reporting development, reducing report development lead times from nine months to under two.

Maintained and prioritized product backlogs, driving production from sprint planning to delivery while maximizing team efficiency.

Facilitated adoption of Scrum methodology in Ceridian’s Health and Productivity Solutions, improving visibility and throughput.

Process Improvement & Automation

Drove continuous process improvement (CPI) by redesigning server and database access review processes (SQL, Oracle, DB2, UNIX, Windows) to address audit findings, achieving audit acceptance.

Implemented QA test automation to support high-tempo website development, reducing manual testing efforts.

Developed SharePoint Case Management System for NG Psychological Health program, streamlining case tracking.

Technical Skills

IAM Tools: SailPoint IIQ, Oracle IAM, Archer, ServiceNow (CMDB)

Applications: Microsoft Office Suite, Oracle BI Publisher, SharePoint, Visio

Methodologies: Agile Scrum, Waterfall, Six Sigma Green Belt trained

PROFESSIONAL EXPERIENCE

Truist Bank (Formerly SunTrust), Atlanta, GA

IAM Business Analyst (2013 – 2024)

AutoTrader.com, Atlanta, GA

Business Analyst (2012)

Ceridian Corporation, Health and Productivity Solutions, Atlanta, GA

Business Analyst / Certified ScrumMaster (2008 – 2011)

Arrow Electronics, Inc., Melville, NY

Business Analyst / Operating Controls Analyst / Training Project Manager (1989 – 2008)

United States Marine Corps

Operations Officer / Supply Officer (1982 – 1988)

Education

United States Naval Academy, Annapolis, MD

Physical Science, 1982

Contact this candidate